Press Ganey Reviews | Glassdoor

Press Ganey Reviews

Updated October 17, 2017
212 reviews

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3.4
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Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
145 Ratings

212 Employee Reviews

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Pros
Cons
  • slightly lower starting salary than I would have preferred but worth it for the work life balance (in 7 reviews)

  • Every position does require a lot of work but you do get recognized for your hard work (in 7 reviews)

More Pros and Cons

  1. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Technician in South Bend, IN
    Current Employee - Service Desk Technician in South Bend, IN
    Recommends
    Positive Outlook

    I have been working at Press Ganey full-time (Less than a year)

    Pros

    Great benefits. 401k. 28 paid days off and 8 paid holidays per year.

    Cons

    Slow progress technology wise. Very top heavy management style. Disconnect from C level to associate level.

    Advice to Management

    Open more lines of communication. Invest more resources into internal tools.


  2. Helpful (1)

    "Culture problems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Press Ganey full-time

    Pros

    There are some fine people working there.

    Cons

    Culture is malignant. Many layoffs recently. Not forward thinking.

    Advice to Management

    Senior management needs to get out and talk to all employees.

    Press Ganey Response

    Oct 18, 2017 – HR Director

    At Press Ganey, we take great pride in our associates’ abilities, dedication and focus on our mission. We hire individuals who are not only accomplished and passionate about our business, but who... More

  3. "Decent Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Entry/Commenter in South Bend, IN
    Current Employee - Data Entry/Commenter in South Bend, IN
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Easy Tasks/Job, great café/break area.

    Cons

    Not flexible with needing days off


  4. "Blind leading the blind"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Press Ganey full-time (Less than a year)

    Pros

    Committed and passionate employees who are trying to do the best they can with limited resources

    Cons

    Leaders trying to lead with little to no real leadership or heath care experience
    Sales Is the only thing that matters

    Advice to Management

    Stop getting rid of the people who actually have leadership experience and have worked in healthcare.

    Press Ganey Response

    Oct 19, 2017 – HR Director

    Thank you for your feedback. Our associates are the heart of our organization, and the reason why our clients view us as a trusted partner in their mission to improve health care. The vast majority... More


  5. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Press Ganey full-time

    Pros

    Steady employment. Goals were reasonable. Work conditions good.

    Cons

    Promotion opportunities less than other companies with degrees and experience.


  6. "Great team environment!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    Pros

    Teams were smart and customer focused, really talented employees.

    Cons

    Changing priorities made it tough sometimes to deliver projects on time/budget.

    Advice to Management

    Allow employees to have ownership in the company with stock purchase plan. Great, talented team that works very hard and long hours to put forth the best product for clients.


  7. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Press Ganey full-time

    Pros

    Awesome people. Great mission. Love working in healthcare.

    Cons

    Very intense and everything is urgent. I love that...so it worked for me.

  8. "Great company and product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Director in Atlanta, GA
    Former Employee - Sales Director in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Press Ganey full-time

    Pros

    Loved working with the clients on their top initiatives.

    Cons

    Nepotism at company - changing comp plan.


  9. "Inserter Operator"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Press Ganey full-time

    Pros

    Great benefits and opportunities to advance

    Cons

    I can't think of any at the moment.


  10. Helpful (2)

    "Lots of change, but earnest leadership and vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advisor
    Current Employee - Advisor
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time (More than 3 years)

    Pros

    The mission of the company is earnest and the people who work for PG are truly in the business of wanting to help clients improve the care they provide to patients. Senior leadership has been stable for a few years now and has clearly articulated its vision for the company. Depending on the position, there's a distinct possibility of working mostly or partly from home.

    Cons

    The pay and benefits are probably just average. In the healthcare space there is a tremendous amount of change, and that can take its toll if you're the type that likes predictability and stability in your job. Also, career development, while better than it was a few years ago, is still a weakness.

    Advice to Management

    Find how to motivate employees to stay for longer. Pay and career development will have to improve if they want team stability.


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