Press Ganey Reviews

Cons

Background takes a long time to come back

Cons

Each week here brings another opportunity for our senior leadership to make terrible decisions. Recently 3 managers were laid off totaling more than 35 years experience. Oddly enough, we were told that we will be hiring for 2 of those positions. Our company shows no loyalty to the experience and knowledge these managers possessed. This has been the theme for the last 5 years. Senior leadership pushing out experience and proven success for inept decision makers. Surveys for our company engagement are handed out frequently with promises of change and “your voice/opinions matter” but this is a joke. No changes are ever made or even addressed even days after the results of the survey are released and our leadership seems too cowardly to address the issues the teams have. Our department has long been a dumping ground for projects, items, issues, changes and we have taken it on diligently and proved our worth, but we are still treated as a group of custodians that will just clean up trash. Pay has continued to be stagnant. Press Ganey can’t afford to give us increases, but our business is doing great? It’s almost insulting to hear our senior leadership talk about this with shrugs smiles on their face like they don’t know how to fix this issue. Having been here for 10+ years I have seen the decay of a truly great company and it gets worse by the year. I realize filling this out won’t change anything our senior leadership does similar to filling out our internal engagement surveys. Oh, but congratulations on the Forsta acquisition. How is that going?

Cons

Leadership continues to devalue our department even though we are the front lines when it comes to client communication. They have robbed us of us valuable expertise and knowledge by laying off 3 managers whose combined tenure was over 35 years. We feel unsupported, lost, undervalued, under appreciated, and scared to make any mistakes due to the fact that we could be next on the chopping block. Additionally, the workload is unmanageable. You get to do your job and if you excel in your role, you’re given more cases. Morale is at an all time low and it seems like no one cares about client satisfaction or providing quality support. All growth opportunities have been paused, eliminated, or are unattainable for those with no experience in reading or writing code. It’s such a disappointment.

Cons

-Company only hires outside for management opportunities limiting career growth and disincentivizing staying with the company; This results in an imbalance of intelligence where it primarily sits with rank and file vs management who are making the decisions. -High Turnover: People are quitting faster than they can hire; Can't hold onto talent -No Diversity: Only a few minorities in the whole company - no business management leaders are of minority background - just a lot of old white men -Pay/Compensation isn't close to market competition - NRC, Qualtrics, Medallia -No raises - Raises are held b/c of company performance outside of individual control - Went years without a raise -Career Growth: Extremely limited opportunities to grow beyond the initial role one is hired for; Unclear goals and expectations due to constant change which often negatively effects rank and file employees -The marketing team is asking employees to Post to Glassdoor with positive messages to boost their virtual presence - that should tell you enough

Cons

I loved working there, spent 4 years, and really thought that I'd found my place in a company, felt respected and appreciated for the work i did. However my team had a revolving door of managers come and go over the 4 years i was there.. some were great. Unfortunately the last manager we had literally destroyed the once tight knit and hard working team. i just wish that upper management would have taken notice of such huge turnover in my team and worked on the root cause of the issue , and not just blindly allowing it to happen.

Cons

You know that Office scene where Michael Scott has to face the graduating seniors and tell them he can't pay for their college, and Pam goes "this is terrible. TERRIBLE. Just terrible". That is this place. Between the lack of raises, good pay, 401 matching, support, culture, engagement, and good management- we were fooled! Pat Ryan gave us smoke and mirrors to tell us we'd be cared for and then pulls the rug out from under us. He is the Michael Scott of this company. Managers continuously give next to nothing guidance and then slap your hand with a ruler when you make a simple mistake. I feel like a child who spilled their milk and is afraid I'm going to get punished for every little thing. Constantly living in fear that someone or something will be the final straw, even though management are cowards and cannot swallow their big-title pride and manage their team. This is terrible. Just terrible.

Cons

Forsta was in the process of improving their benefits packages, yet immediately after being acquired by this company they: - Paused 401k contributions indefinitely. - For 2023 added a spousal surcharge of ~$2000 per year so my wife can have the same health insurance. And required me to submit our marriage certificate _and_ copy of last years taxes to prove we are married. - For 2024 is completely *removing* the ability for my wife to keep her insurance, just because her company offers a terrible option. - Have made townhalls completely useless for employees, they are just sales pitches for execs now. - Stopped the push for getting employees to competitive salaries. - Halted hiring for crucial positions we need filled.

Cons

The harder you work the harder they run you into the ground. Higher leadership is blind to the issues that are taking place. Your voice is NEVER heard. Almost impossible to get a raise or promotion. No communication between departments or leaders.

Cons

The pay could be better but they do a lot for us like a lot of vacation time and trying to keep health care costs down. The number one complaint I have is that they invest a ton money on new systems and don’t talk to the folks who use those systems on a daily basis. Leadership seems to have a vision that is unrealistic.

Cons

The company continues to operate as a startup even thought it’s been in business for 40 years. There is little to no investment in improving operations or investing in its people. Though operational failures are acknowledged, there is no concerted effort to make improvements, but rather put the burden to deliver on its people who are left apologizing and fixing service failures daily. Rather than deliver true value to its clients, the company uses discount pricing and it’s legacy foothold in the market to trap clients in multi-year contracts and then provides the least amount of support to implement and optimize its tools. If you are looking for a values-driven company, this is not the place for you.