Press Ganey Reviews

Updated Jun 24, 2020

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4.1
92%
Recommend to a Friend
95%
Approve of CEO
Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
222 Ratings
Pros
Cons
  • "Work-life balance can be less than optimal when staffing is not evaluated(in 11 reviews)

  • "Fast paced environment, can be overwhelming(in 8 reviews)

More Pros and Cons
  1. COVID-19

    "Awesome Place to Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Phone Representatives II in South Bend, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time for more than a year

    Pros

    Press Ganey leadership are really caring and empathetic to all of their Associates. Not only do they go above and beyond to help us maintain a personal life balance they go out of their way to make sure that we are physically and mentally safe and sound. After coming off medical leave, I returned to a Covid19 ready safe environment. Our CEO has thoughtfully placed a very competent management team in all areas of the organization. They help promote a good culture of family and community. I am proud to be a member of the PG team.

    Cons

    I feel that they could offer a much better pay scale.

    Continue reading

    Press Ganey Response

    June 25, 2020Talent Acquisition Manager

    Thank you for your kind review! We are glad you feel the results of the dedication and hard work our leaders have put into making as many preparation plans as possible during this pandemic, and we are proud to have you as a member of our team, as well! Currently, we do utilize third party data to help us assess and implement accurate & competitive pay ranges for our associates. We would encourage you to partner with your manager about any career development opportunities that you are interested in, so you can continue to grow here at Press Ganey.

  2. "Overall Good Experience!"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Charlotte, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Press Ganey full-time for more than a year

    Pros

    Friendly coworkers Great office location in Charlotte

    Cons

    Heavy client load Long hours, not much recognition Not much room for vertical growth at all

    Continue reading

    Press Ganey Response

    June 25, 2020Talent Acquisition Manager

    Thank you for your review. We strive to promote a healthy work-life balance here at Press Ganey. We are constantly working to improve communication across our teams through channels such as town halls, our company intranet, etc. Currently, we offer resources and training from our Learning and Development team to help facilitate your career growth. We encourage you to partner with your manager to discuss career development opportunities, and to keep an eye on our internal company job board for opportunities for advancement.

  3. "Great Company Overall"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time for more than a year

    Pros

    Ability to Work from Home, Co-Workers, Manager

    Cons

    Inability to rise through the ranks

  4. "Solid, steady work, but not much advancement above manager"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Press Ganey full-time for more than 8 years

    Pros

    Stable company, very mission-driven. If you care about the patient experience and want job security this is a good place to be a "lifer"

    Cons

    You won't make VP. They tend to hire those from outside. You'll hit a ceiling as a sr. manager or maybe a director. If you are okay with that, then this is a great place to work hard and positively affect US healthcare

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    Press Ganey Response

    May 22, 2020Talent Acquisition Manager

    Thank you for your review and your work during your time with us! We too feel Press Ganey is a stable, mission-driven organization. We currently offer a variety of management training that addresses the ongoing, adapting needs of our current and future managers. Press Ganey is proud to offer many different career growth options - associates can move not just up, but across the organization as well. A significant amount of our current Vice Presidents have been promoted from within, and we hope to continue supporting each associates professional development. We also frequently review our positions to ensure we are competitive with compensation. We will continue to value our current associates for development opportunities.

  5. "Great place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Advisor in Kansas City, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time for less than a year

    Pros

    Great work culture, fast-paced, transparent and supportive leadership, and puts a lot of resources into developing their employees.

    Cons

    Orientation can be overwhelming, but is designed to position you for success.

  6. "Great Vision and Mission"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Advisor 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time for more than 3 years

    Pros

    Flexible schedule, Work from home, Great manager and leadership in Advisory Services, Meaningful job where you can really make a difference in healthcare

    Cons

    Infrastructure (databases and systems) need to be updated to make working with the company easier for clients, Better integration across product offerings to showcase the depth of data and information we have access to, Workload can be heavy at times

  7. Helpful (2)

    "Keep looking"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Advisory 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Press Ganey full-time for more than 3 years

    Pros

    Work from home and work-life balance

    Cons

    Annual increases have been 1% for the last 5 years They don't like people who ask too many questions or challenge their thinking Clients and sales treat everybody else poorly and get away with it

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    Press Ganey Response

    April 16, 2020Talent Acquisition Manager

    Thank you for your feedback. It is important to us that our associates can effectively balance their professional and personal lives. Additionally, we provide many resources and training focused on career development. We are currently piloting a new career development program to continue to improve how we support our associates. We are proud to be able to offer annual increases to our associates to recognize performance and achievement of objectives. We look at a number of factors when determining these numbers, including performance reviews. As an organization, we greatly value transparency among our associates. Our HR business partners and management are always open to feedback and we encourage any associate who is experiencing challenges in the workplace to share them with their supervisor and HR.

  8. "Best Job Ever"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Advisory Associate in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time for more than a year

    Pros

    Work from home flexibility Competitive benefits Lifetime Growth & Development Opportunities Fair Compensation Engagement Teamwork and Team Culture Excellent Managers who care

    Cons

    None. You get out of it what you put in.

    Continue reading
  9. "Work life is great"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Consultive Sales Associate- Home Improvement 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Press Ganey full-time for more than a year

    Pros

    Remote Work- great life and work balance.

    Cons

    Moving up is not possible, if you are not in South Bend.

    Continue reading

    Press Ganey Response

    February 3, 2020Talent Acquisition Manager

    Thank you for your input! We strive to help our associates balance their professional and personal lives. We also offer career development opportunities, no matter where you are located. We are excited to be piloting a new career development program to continue to improve how we support our associates. We would encourage you to speak with your manager and HR Business Partner if you are interested in discussing further.

  10. Helpful (1)

    "Good People, Culture is Challenging"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adviser in South Bend, IN

    I worked at Press Ganey full-time for more than 3 years

    Pros

    Smart people. Great colleagues. Makes a difference in lives of patients.

    Cons

    Significant and constant leadership changes. Culture has been declining.

    Continue reading

    Press Ganey Response

    January 16, 2020Talent Acquisition Manager

    Thank you for your feedback from your time here at Press Ganey. We have had some recent changes in leadership and feel poised to have a very successful 2020 with those in place. Press Ganey also offers a robust and comprehensive amount of training and development for our associates to develop and grow.

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