Press Ganey Reviews | Glassdoor

Press Ganey Reviews

Updated March 27, 2017
188 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
130 Ratings

188 Employee Reviews

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Pros
  • Good Vacation/PTO, work from home (in 16 reviews)

  • Work-Life Balance: Great company to work for with a good (in 10 reviews)

Cons
  • We supported, even embraced, numerous changes, even when they negatively impacted our work-life balance over the years (in 5 reviews)

  • Too much turn over from senior leadership (in 7 reviews)

More Pros and Cons

  1. "Strong, healthy company uniquely positioned to make a real difference in health care."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time

    Pros

    Press Ganey is uniquely positioned in the market as an industry leader who is able to capture the voices of patients and caregivers nationwide. The mission is true, and the work each department and employee does is toward advancing care delivery. There is so much potential in this space, and Press Ganey has the relationships and insights to make a difference. CEO, President and rest of executive team are VERY smart, strategic people so there is a lot of faith in the future health and growth of the company.

    Cons

    It's hard work. It takes a lot of grit,organization and dedication to be successful at this company which are all assumed qualities when you're working in a competitive environment. However, depending on your level of dedication (which typically is high among PG staff) work/life balance can be compromised.

    Advice to Management

    Continue to work on streamlining feedback processes, take it seriously and ensure that lines of communication are always open. We are a high performing organization and some times it's hard to get around to retrospective discussions.


  2. "good for this position to work projects"

    Star Star Star Star Star
    Former Employee - Salesforce Developer in South Bend, IN
    Former Employee - Salesforce Developer in South Bend, IN

    I worked at Press Ganey (More than a year)

    Pros

    good climate to work for this company and employees

    Cons

    excellent authoties behavioue and company locatoin also


  3. Helpful (1)

    "reporting manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time

    Pros

    the vision to reduce the patient suffering and improve healthcare quality

    Cons

    Constant organization change and unbalanced like between life and work

    Advice to Management

    Focus more on long term goals


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Conflicting messages, frequent turnover in leadership"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Press Ganey full-time (More than 8 years)

    Pros

    Opportunity to contribute to improving patient experience

    Decent benefits

    Flexibility to work from home (for some positions)

    Cons

    Leadership message to associates is that the client's needs come first; the reality is, sales/profits come first.

    Constant change in senior management and leadership lead to a serious lack of any sense of stability.

    Many products are utilizing outdated technology; it is difficult to remain an advocate for the company and recommend products when competitors have solutions that are light years ahead.

    Advice to Management

    Recognize that investments (and occasionally short term loss) are necessary for long term and sustained growth, and to remain competitive in the market.

    Press Ganey Response

    Mar 24, 2017 – HR Director

    Thank you for your feedback. Press Ganey is committed to delivering industry leading service and innovative solutions to our clients. We’re also proud of the long-term client relationships that ... More


  6. "Leader in the field"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Press Ganey full-time

    Pros

    Leader in the field, attracts highly talented people, meaningful work

    Cons

    Be ready for on-going change


  7. "Flexibility"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Press Ganey full-time

    Pros

    Flexibility of working from home when not traveling

    Cons

    High turnover of some positions


  8. Helpful (2)

    "RD"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Press Ganey full-time (More than a year)

    Pros

    Money but don't be fooled by the offer, you will be required to work 24/7 and that won't be enough

    Cons

    Dishonest leadership, no work life balance, punitive culture, lack of leadership accountability, lots of turnover, technology highly inferior to competitors, massive workload, highly toxic environment, need I say more?

    Advice to Management

    Gain a better understanding of what's happening at the local level, practice what you preach-implement the employee engagement strategies you teach clients at your org, it would go a long way to improving the culture

    Press Ganey Response

    Mar 3, 2017 – Chief People Officer

    At Press Ganey we view our own culture with the same high level of commitment and focus as our clients. Through our own engagement solution, we regularly solicit feedback and measure our performance ... More


  9. "Account Manager"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Press Ganey full-time

    Pros

    Good place to work at

    Cons

    None good place to at

    Advice to Management

    None


  10. Helpful (2)

    "Slowly getting better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time (More than 3 years)

    Pros

    This is an updated review - I have been at Press Ganey as both a contractor and an employee for many years now. When I got here as a contractor, everything was a mess and I had plans to leave after my projects wrapped up. Well my co-workers were amazing and won me over and the work environment slows started to improve. I ended up accepting an offer and staying.

    The company has been through some dark times but I have seen a very positive change happening in the last 2 years. Change takes time, but it seems like leadership cares enough to fix things.

    The job itself is great. Our area allows a flex schedule and WFH as needed. They have stepped up their game as far as compensation and offer good pay for the area, decent benefits, and very generous PTO. Vacation starts with 3 weeks and you get 4 personal days. The work is interesting with many challenging problems to solve.

    A lot of people left in the last few years but there are still some really smart people around here. The overall company mission is good and many people seem to really be passionate about their work.

    Cons

    Many growing pains in the last few years. Workload is coming down but it is still extremely high. We are working to reduce meetings in our group but there are still tons of them.

    We have had lots of turnover in the last couple years and positions were refilled with contractors. Some consulting agencies we use are excellent but some of them are totally incompetent, wasting a lot of time.

    Also, we have been promised a new workspace for years and it hasn't happened. Our floor is cold and overcrowded and the open plan offices are excessively noisy and hard to focus in. At least they allow working from home to mitigate the facilities issues.

    Advice to Management

    No more open office plans for software developers please! It's very hard to focus with all the noise. If we are stuck with them, we need both quiet spaces and collaborative spaces.

    Also just wanted to say keep up the good work trying to make improvements. Things might not be perfect but they are definitely getting better.


  11. "Best company I've worked for, LOVE this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in South Bend, IN
    Former Employee - Engineer in South Bend, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Press Ganey full-time (More than 3 years)

    Pros

    Freedom
    Do what you want to get the job done, if you're productive you'll be noticed
    Great benefits
    Amazing vacation policy
    Great bonuses
    Ability to work remotely whenever need/want
    One of the best IT infrastructures in Northern IN
    Management was a pleasure to work for
    HR was really good once hired in, hiring process is slow and drawn out
    Strong financials

    Cons

    Very few but there is some laziness in department (see pro on production will bet you noticed)
    Execs are out of touch w their employees

    Advice to Management

    Execs need to stay more involved w their employees. CEO is very out of touch w employees for a smaller company (less than 2000 employees)



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