Press Ganey Reviews | Glassdoor

Press Ganey Reviews

Updated October 12, 2017
211 reviews

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3.4
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Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
144 Ratings

211 Employee Reviews

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Pros
Cons
  • slightly lower starting salary than I would have preferred but worth it for the work life balance (in 7 reviews)

  • Every position does require a lot of work but you do get recognized for your hard work (in 7 reviews)

More Pros and Cons

  1. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Technician in South Bend, IN
    Current Employee - Service Desk Technician in South Bend, IN
    Recommends
    Positive Outlook

    I have been working at Press Ganey full-time (Less than a year)

    Pros

    Great benefits. 401k. 28 paid days off and 8 paid holidays per year.

    Cons

    Slow progress technology wise. Very top heavy management style. Disconnect from C level to associate level.

    Advice to Management

    Open more lines of communication. Invest more resources into internal tools.


  2. "Culture problems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Press Ganey full-time

    Pros

    There are some fine people working there.

    Cons

    Culture is malignant. Many layoffs recently. Not forward thinking.

    Advice to Management

    Senior management needs to get out and talk to all employees.

  3. "Decent Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Entry/Commenter in South Bend, IN
    Current Employee - Data Entry/Commenter in South Bend, IN
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Easy Tasks/Job, great café/break area.

    Cons

    Not flexible with needing days off


  4. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Press Ganey full-time

    Pros

    Steady employment. Goals were reasonable. Work conditions good.

    Cons

    Promotion opportunities less than other companies with degrees and experience.


  5. "Great team environment!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    Pros

    Teams were smart and customer focused, really talented employees.

    Cons

    Changing priorities made it tough sometimes to deliver projects on time/budget.

    Advice to Management

    Allow employees to have ownership in the company with stock purchase plan. Great, talented team that works very hard and long hours to put forth the best product for clients.


  6. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Press Ganey full-time

    Pros

    Awesome people. Great mission. Love working in healthcare.

    Cons

    Very intense and everything is urgent. I love that...so it worked for me.


  7. "Great company and product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Director in Atlanta, GA
    Former Employee - Sales Director in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Press Ganey full-time

    Pros

    Loved working with the clients on their top initiatives.

    Cons

    Nepotism at company - changing comp plan.

  8. "Inserter Operator"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Press Ganey full-time

    Pros

    Great benefits and opportunities to advance

    Cons

    I can't think of any at the moment.


  9. Helpful (2)

    "Lots of change, but earnest leadership and vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advisor
    Current Employee - Advisor
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time (More than 3 years)

    Pros

    The mission of the company is earnest and the people who work for PG are truly in the business of wanting to help clients improve the care they provide to patients. Senior leadership has been stable for a few years now and has clearly articulated its vision for the company. Depending on the position, there's a distinct possibility of working mostly or partly from home.

    Cons

    The pay and benefits are probably just average. In the healthcare space there is a tremendous amount of change, and that can take its toll if you're the type that likes predictability and stability in your job. Also, career development, while better than it was a few years ago, is still a weakness.

    Advice to Management

    Find how to motivate employees to stay for longer. Pay and career development will have to improve if they want team stability.


  10. Helpful (1)

    "Dedication to clients and developing associates!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Press Ganey full-time (More than 10 years)

    Pros

    After 10+ years of working at Press Ganey I am amazed at how we continue to innovate and drive change in the market! They continue to view service delivery through the lens of the client and challenge teams to pursue their best with every interaction.

    Cons

    It is up to the individual to drive their career path - there are opportunities if you seek them out!

    Advice to Management

    The quarterly performance review process with a focus on individual development goals is a tremendous asset to growing and developing top talent!


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