Press Ganey Reviews | Glassdoor

Press Ganey Reviews

Updated May 24, 2017
200 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
139 Ratings

200 Employee Reviews

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Pros
  • Flexibility to work from home (for some positions) (in 13 reviews)

  • Work-Life Balance: Great company to work for with a good (in 10 reviews)

Cons
  • slightly lower starting salary than I would have preferred but worth it for the work life balance (in 7 reviews)

  • Every position does require a lot of work but you do get recognized for your hard work (in 7 reviews)

More Pros and Cons

  1. Helpful (1)

    "Refleciton after 10 years at Press Ganey"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in South Bend, IN
    Current Employee - Senior Financial Analyst in South Bend, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time (More than 8 years)

    Pros

    Am grateful to be part of a team of dedicated and talented people at Press Ganey. I love the mission of our business and the positive way that it impacts the lives of others.

    Cons

    Constant change is a reality that presents opportunities for expanding knowledge and innovation.


  2. "Unusual Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in South Bend, IN
    Current Employee - Account Manager in South Bend, IN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Press Ganey full-time (More than a year)

    Pros

    The benefits are great. There is a lot of flexibility to take time off if needed. Not much else I can say is a pro.

    Cons

    Management, inconsistencies across teams, lack of ability to move up or around in the company. Thoughts and ideas aren't too valued.

    Advice to Management

    Hire managers that are fit to be managers. Create some consistency throughout different teams. Work on promoting from within.


  3. "Best Thing That's Happened To Me in South Bend!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in South Bend, IN
    Current Employee - Business Analyst in South Bend, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time (More than 3 years)

    Pros

    Leadership, Forward Thinking, Innovation, Support, Community

    Cons

    As most big companies, there can, at times, be a disconnect between associates and senior level.

    Advice to Management

    Keep doing what you're doing, thanks for the support!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Company is completely client focused"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Bend, IN
    Current Employee - Anonymous Employee in South Bend, IN
    Doesn't Recommend
    Negative Outlook

    I have been working at Press Ganey full-time (More than 3 years)

    Pros

    Great company if you work directly with the clients​.

    Cons

    Senior Management has extremely different visions for different departments within the company and only promotes the vision that is most​popular at that moment. Any department that doesn't deal directly with the client is not going to have any priority with any level of management.

    Advice to Management

    Decide which message you what to support and then show at least a little consistency in how you implement that message.

    Press Ganey Response

    May 11, 2017 – HR Director

    Thank you for your feedback. Press Ganey is proud to foster an associate-driven culture based on building strong client relationships. Without a doubt, we are client-focused, much in the same way our ... More


  6. "good for this position to work projects"

    Star Star Star Star Star
    Former Employee - Salesforce Developer in South Bend, IN
    Former Employee - Salesforce Developer in South Bend, IN

    I worked at Press Ganey (More than a year)

    Pros

    good climate to work for this company and employees

    Cons

    excellent authoties behavioue and company locatoin also


  7. Helpful (1)

    "Slaughterhouse!"

    Star Star Star Star Star
    Former Employee - Sales Director in South Bend, IN
    Former Employee - Sales Director in South Bend, IN
    Doesn't Recommend
    Neutral Outlook

    I worked at Press Ganey full-time (More than 3 years)

    Pros

    Can't think of any pros.

    Cons

    Before it was bought out by an equity firm, it was a very good culture. After the buyout, many employees were let go on a regular basis for no reasons given.

    Advice to Management

    Learn how to appreciate the employees that support you.

    Press Ganey Response

    Apr 28, 2017 – HR Director

    At Press Ganey, we’re proud of the culture that you referenced and that is reflected by our recognition on Becker’s list of the top places to work in healthcare, but we’re sorry you didn’t feel that ... More


  8. Helpful (2)

    "incompetent IT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Press Ganey full-time (More than a year)

    Pros

    co workers are generally confident but brow beaten by incompetent management

    Cons

    management in IT is erratic, ad hoc, chaotic and generally technically inept

    Advice to Management

    clean house


  9. Helpful (3)

    "RD"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Press Ganey full-time (More than a year)

    Pros

    Money but don't be fooled by the offer, you will be required to work 24/7 and that won't be enough

    Cons

    Dishonest leadership, no work life balance, punitive culture, lack of leadership accountability, lots of turnover, technology highly inferior to competitors, massive workload, highly toxic environment, need I say more?

    Advice to Management

    Gain a better understanding of what's happening at the local level, practice what you preach-implement the employee engagement strategies you teach clients at your org, it would go a long way to improving the culture

    Press Ganey Response

    Mar 3, 2017 – Chief People Officer

    At Press Ganey we view our own culture with the same high level of commitment and focus as our clients. Through our own engagement solution, we regularly solicit feedback and measure our performance ... More


  10. "Best company I've worked for, LOVE this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in South Bend, IN
    Former Employee - Engineer in South Bend, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Press Ganey full-time (More than 3 years)

    Pros

    Freedom
    Do what you want to get the job done, if you're productive you'll be noticed
    Great benefits
    Amazing vacation policy
    Great bonuses
    Ability to work remotely whenever need/want
    One of the best IT infrastructures in Northern IN
    Management was a pleasure to work for
    HR was really good once hired in, hiring process is slow and drawn out
    Strong financials

    Cons

    Very few but there is some laziness in department (see pro on production will bet you noticed)
    Execs are out of touch w their employees

    Advice to Management

    Execs need to stay more involved w their employees. CEO is very out of touch w employees for a smaller company (less than 2000 employees)


  11. Helpful (2)

    "Great Benefits! (IF you ever get to use them)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Comment Processor in South Bend, IN
    Former Employee - Comment Processor in South Bend, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Press Ganey full-time (More than a year)

    Pros

    Ability to work from home with flexible hours.

    Cons

    The excellent benefits that entice employees to work there, such as immediate vacation, can rarely be used unless you are willing to "work the system" (call off sick and after all sick days are used, it will automatically count against your vacation). Pay is low and often misrepresented.

    Advice to Management

    Be transparent and realistic with candidates and new hires regarding benefits and pay.


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