Press Ganey Reviews | Glassdoor

Press Ganey Reviews

Updated December 17, 2017
217 reviews

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3.3
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Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
147 Ratings

217 Employee Reviews

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Pros
Cons
  • slightly lower starting salary than I would have preferred but worth it for the work life balance (in 7 reviews)

  • Every position does require a lot of work but you do get recognized for your hard work (in 7 reviews)

More Pros and Cons

  1. Helpful (2)

    "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing
    Current Employee - Marketing
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time (More than a year)

    Pros

    Work like balance is amazing. You have the flexibility you deserve. There is great room for growth in departments other then Account Management. The company really takes their employees seriously.

    Cons

    Account Management does not have room to grow and sometimes management can be unrealistic.


  2. "Constant Reorganization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advisor in Chicago, IL
    Current Employee - Advisor in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time (More than a year)

    Pros

    Lots of mutual respect and support among fellow Advisors

    Cons

    Fast paced, high pressure

    Advice to Management

    Invest in more training for client facing roles

  3. Helpful (3)

    "Just okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in South Bend, IN
    Current Employee - Account Manager in South Bend, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Press Ganey full-time (Less than a year)

    Pros

    The people who work here make this job. Your peers want you to succeed. Flexibility is nice, but it doesn't compensate for pay or actual support on the job.

    Cons

    This is not a chicken or the egg situation - this company was started on selling survey services, setting them up, and then providing quality data. The company has exploded since clients have to participate in CAHPS and has completely lost sight of supporting it's people and it's clients. Press Ganey's bread and butter now is the people selling and setting up CAHPS for clients, which is good, but the people doing the work are not valued, supported at all, and Press Ganey hesitates to develop them for fear of them leaving. They really believe that more responsibility is a reward rather than raises or promotions. This is also a very political environment. If you don't have a tough skin, you will be eaten alive.

    Advice to Management

    You need to look at where your business started and then flesh out a plan to solve issues from there. Things could work out if they were prioritized correctly and other departments, that support and enable actual work, understand they are just that - supporting and enabling. Setting expectations with clients from Sales; hold them accountable and make sure they understand the product. Hire someone from the outside with an reputation of streamlining to help our processes.

    Press Ganey Response

    Dec 12, 2017 – HR Director

    We are fortunate to be part of an ever-changing health care industry that is focused on transforming the way in which care is delivered. Press Ganey is at the center of that transformation with our... More


  4. Helpful (1)

    "Working hard isn’t enough"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Work Flexible hours and all

    Cons

    If you are a young cute female you can get promoted with little accountability. Especially by the majority male leadership.

    Advice to Management

    Hold everyone accountable for job performance regardless of age and appearance

    Press Ganey Response

    Dec 12, 2017 – HR Director

    Thank you for your feedback. We have a thorough annual planning process that sets individual objectives to ensure we are aligned as an organization and can hold our associates accountable for work... More


  5. Helpful (2)

    "Former employee (Maryland location)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Press Ganey full-time (More than 5 years)

    Pros

    They are very friendly people, feels like you are in a family. Great benefits, flexible schedule, quiet and warm atmosphere.

    Cons

    Public company, if market goes down no matter how good you are working... Not much opportunity to grow.

    Press Ganey Response

    Nov 10, 2017 – HR Director

    Thank you for your feedback. We appreciate the sentiments and agree that our culture is warm, friendly and feels like a family. Our culture is a great source of pride, and it’s one of the many... More


  6. Helpful (1)

    "Terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in South Bend, IN
    Former Employee - Anonymous Employee in South Bend, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Press Ganey full-time (Less than a year)

    Pros

    You can listen to music and podcasts while you work. That is about it. Has a decent on site cafe.

    Cons

    Management refuses to talk to you and tries to intimidate you. No feedback on errors you make. You will be penalized and not know why.

    Advice to Management

    What is the point of documenting errors if you refuse to show employees?

    Press Ganey Response

    Dec 12, 2017 – HR Director

    We regret that your experience was not more positive. We strive to nurture a culture where managers maintain a consistent and open dialogue with their teams. We also provide structured opportunities... More


  7. Helpful (2)

    "Culture problems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Press Ganey full-time

    Pros

    There are some fine people working there.

    Cons

    Culture is malignant. Many layoffs recently. Not forward thinking.

    Advice to Management

    Senior management needs to get out and talk to all employees.

    Press Ganey Response

    Oct 18, 2017 – HR Director

    At Press Ganey, we take great pride in our associates’ abilities, dedication and focus on our mission. We hire individuals who are not only accomplished and passionate about our business, but who... More

  8. "Decent Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Entry/Commenter in South Bend, IN
    Current Employee - Data Entry/Commenter in South Bend, IN
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Easy Tasks/Job, great café/break area.

    Cons

    Not flexible with needing days off


  9. Helpful (1)

    "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Technician in South Bend, IN
    Current Employee - Service Desk Technician in South Bend, IN
    Recommends
    Positive Outlook

    I have been working at Press Ganey full-time (Less than a year)

    Pros

    Great benefits. 401k. 28 paid days off and 8 paid holidays per year.

    Cons

    Slow progress technology wise. Very top heavy management style. Disconnect from C level to associate level.

    Advice to Management

    Open more lines of communication. Invest more resources into internal tools.


  10. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Press Ganey full-time

    Pros

    Steady employment. Goals were reasonable. Work conditions good.

    Cons

    Promotion opportunities less than other companies with degrees and experience.


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