Press Ganey Reviews | Glassdoor

Press Ganey Reviews

Updated October 17, 2017
45 reviews

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Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
34 Ratings

45 Employee Reviews

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Pros
Cons
  • slightly lower starting salary than I would have preferred but worth it for the work life balance (in 7 reviews)

  • Every position does require a lot of work but you do get recognized for your hard work (in 7 reviews)

More Pros and Cons

  1. Helpful (2)

    "Blind leading the blind"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Press Ganey full-time (Less than a year)

    Pros

    Committed and passionate employees who are trying to do the best they can with limited resources

    Cons

    Leaders trying to lead with little to no real leadership or heath care experience
    Sales Is the only thing that matters

    Advice to Management

    Stop getting rid of the people who actually have leadership experience and have worked in healthcare.

    Press Ganey Response

    Oct 19, 2017 – HR Director

    Thank you for your feedback. Our associates are the heart of our organization, and the reason why our clients view us as a trusted partner in their mission to improve health care. The vast majority... More


  2. Helpful (7)

    "Don't work here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Chicago, IL
    Former Employee - Software Engineer in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Press Ganey full-time (More than 3 years)

    Pros

    a few good technical people but intimidated by management

    Cons

    After being in business 30 years they are stuck in the last century for software process
    Very erratic and incompetent IT management

    Advice to Management

    listen to your employees

    Press Ganey Response

    Jul 6, 2017 – HR Director

    Culture is extremely important to the success of Press Ganey, and we are committed to having an open culture where associates can feel comfortable offering input and empowered to make decisions. We... More

  3. Helpful (2)

    "IT Professionals need not apply"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Press Ganey full-time (More than 3 years)

    Pros

    The company tells a very good story and leans heavily on what was at one time a respectable history.

    Cons

    The company strenuously avoids hiring IT Professionals for their IT Departments and instead require degrees in math, psychology or theology from Notre Dame or ST Mary's. They insist on training their own IT Departments which would not be bad if their training manual consisted of more than ' google it '. Everyone in the Departments are self taught so no two people have the same skill set which again could be a strength except for the high turnover rate resulting in IT Senior Management answering inquiries about difficulties with ' that person doesn't work here anymore and no one else knows how it works so we're just not going to use it anymore.' Unfortunately the companies go to response for any difficulties is to hire yet another Senior Vice President which does nothing to address the companies significant technology based difficulties.

    Advice to Management

    Try to see past how good an idea looks as a bullet point on your next presentation and recognize what it will actually take to make it a reality. Some times you need to look a little further than hiring another friend as Senior Management because right now it is the foundation that is crumbling and continuing to stack more and more weight at the highest level is only going to make it fall faster.

    Press Ganey Response

    Jul 7, 2017 – HR Director

    We appreciate your feedback and take the hiring of our skilled professionals seriously in every department, including IT. We have a thorough and thoughtful recruitment process that combines... More


  4. Helpful (2)

    "Analytics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Press Ganey full-time

    Pros

    Nothing at all to say here

    Cons

    No clear team goal, lacking of team corporation


  5. Helpful (5)

    "Unusual Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in South Bend, IN
    Current Employee - Account Manager in South Bend, IN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Press Ganey full-time (More than a year)

    Pros

    The benefits are great. There is a lot of flexibility to take time off if needed. Not much else I can say is a pro.

    Cons

    Management, inconsistencies across teams, lack of ability to move up or around in the company. Thoughts and ideas aren't too valued.

    Advice to Management

    Hire managers that are fit to be managers. Create some consistency throughout different teams. Work on promoting from within.

    Press Ganey Response

    Jun 12, 2017 – HR Director

    Thank you for your feedback. Press Ganey is proud to foster an associate-driven culture. As reflected by our recognition on Becker’s list of the top places to work in health care for the past three... More


  6. Helpful (3)

    "Cutthroat Sales Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive
    Former Employee - Sales Executive
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Press Ganey full-time (More than 5 years)

    Pros

    Used to be a good company with realistic sales goals. Now it is full of cronies rubbing each other's backs.

    Cons

    Horrible sales leadership. They have unrealistic expectations and do not live up to them themselves. Incredibly unsupportive and hypocritical. Sales at Press Ganey is now a revolving door with good sales people leaving or "resigning" on a regular basis. All of this stems from the top sales leadership's lack of character and professionalism, all the while creating a cutthroat sales environment. If you are looking for a job in sales, I would look elsewhere.

    Advice to Management

    Leading through intimidation is not leadership.

    Press Ganey Response

    May 4, 2017 – HR Director

    Thank you for your feedback. Press Ganey’s sales team is central to providing exceptional service and partnership with clients as they advance the delivery of patient-centered care. This commitment... More


  7. Helpful (7)

    "Slaughterhouse!"

    StarStarStarStarStar
    Former Employee - Sales Director in South Bend, IN
    Former Employee - Sales Director in South Bend, IN
    Doesn't Recommend
    Neutral Outlook

    I worked at Press Ganey full-time (More than 3 years)

    Pros

    Can't think of any pros.

    Cons

    Before it was bought out by an equity firm, it was a very good culture. After the buyout, many employees were let go on a regular basis for no reasons given.

    Advice to Management

    Learn how to appreciate the employees that support you.

    Press Ganey Response

    Apr 28, 2017 – HR Director

    At Press Ganey, we’re proud of the culture that you referenced and that is reflected by our recognition on Becker’s list of the top places to work in healthcare, but we’re sorry you didn’t feel that... More

  8. Helpful (6)

    "RD"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Press Ganey full-time (More than a year)

    Pros

    Money but don't be fooled by the offer, you will be required to work 24/7 and that won't be enough

    Cons

    Dishonest leadership, no work life balance, punitive culture, lack of leadership accountability, lots of turnover, technology highly inferior to competitors, massive workload, highly toxic environment, need I say more?

    Advice to Management

    Gain a better understanding of what's happening at the local level, practice what you preach-implement the employee engagement strategies you teach clients at your org, it would go a long way to improving the culture

    Press Ganey Response

    Mar 3, 2017 – Chief People Officer

    At Press Ganey we view our own culture with the same high level of commitment and focus as our clients. Through our own engagement solution, we regularly solicit feedback and measure our performance... More


  9. "Data Entry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Press Ganey full-time (More than 10 years)

    Pros

    can set your own hours

    Cons

    Lots of mandatory OT, rude supervisors, company no longer cares about employees, com,pany no longer cares about getting information accurate - it's more about quantity, then quality

    Advice to Management

    close.


  10. Helpful (4)

    "Press Ganey Review"

    StarStarStarStarStar
    • Comp & Benefits
    Current Employee - Anonymous Employee in South Bend, IN
    Current Employee - Anonymous Employee in South Bend, IN
    Neutral Outlook

    I have been working at Press Ganey full-time (More than 3 years)

    Pros

    The health benefits offered to employees at Press Ganey are amazing. The health benefits as well as knowing our employment positions will contribute to I improving the quality of care patients will receive in their future visits. This responsibility is incredibly important and makes the job worthwhile.

    Cons

    However, downsides occur with any job. Lack of communication from the Management to Supervisors to Leads to associates leaves a lot to be desired and is a continual problem. The communication difficulties is a factor is every aspect of the many job responsibilities and can cause multiple unnecessary issues.


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