Press Ganey Reviews | Glassdoor

Press Ganey Reviews

Updated March 20, 2017
34 reviews

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2.0
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Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
18 Ratings

34 Employee Reviews

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Pros
  • Flexibility to work from home (for some positions) (in 13 reviews)

  • Work-Life Balance: Great company to work for with a good (in 10 reviews)

Cons
  • slightly lower starting salary than I would have preferred but worth it for the work life balance (in 7 reviews)

  • Every position does require a lot of work but you do get recognized for your hard work (in 7 reviews)

More Pros and Cons

  1. Helpful (3)

    "Great Benefits! (IF you ever get to use them)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Comment Processor in South Bend, IN
    Former Employee - Comment Processor in South Bend, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Press Ganey full-time (More than a year)

    Pros

    Ability to work from home with flexible hours.

    Cons

    The excellent benefits that entice employees to work there, such as immediate vacation, can rarely be used unless you are willing to "work the system" (call off sick and after all sick days are used, it will automatically count against your vacation). Pay is low and often misrepresented.

    Advice to Management

    Be transparent and realistic with candidates and new hires regarding benefits and pay.


  2. "Disjointed"

    Star Star Star Star Star
    • Comp & Benefits
    Former Contractor - Contractor in Charlotte, NC
    Former Contractor - Contractor in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Press Ganey as a contractor (More than 5 years)

    Pros

    The work hours are very flexible and I could work from home when I wanted to. The reports were fairly straight forward.

    Cons

    The system of getting the files and information to me was very disjointed - frequently had to stop working and wait for responses that may not come until the following day. Also very frequent turnover and relative incompetence at the position handing materials down to me. I also only got one raise in my hourly pay across five years of being with the company.

    Advice to Management

    Get someone in the position that was handing down reports to the contractors that knows what they are doing and understands the questions the contractors might ask.

  3. Helpful (2)

    "Highs and Lows"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insert Operator in South Bend, IN
    Current Employee - Insert Operator in South Bend, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Press Ganey full-time (More than 3 years)

    Pros

    Benefits are great and associates work well together for the most part.

    Cons

    Need to address unethical practices of people in management positions. One manager is aware of drug (Marijuana) use of one associate and their unethical behavior and continues to look out for them and help them get supervisor positions in the company just because the manager doesn't know a lot about the job he manages. The supervisor did not even have the required associates degree for the previous job. It seems like a lot of people are aware of this except senior management.

    Advice to Management

    Mandatory drug testing for supervisors and fair promotions. Know what's going on especially if it reflects badly on the company.


  4. "Desktop Support Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Desktop Support Technician in South Bend, IN
    Former Employee - Desktop Support Technician in South Bend, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Press Ganey full-time (More than a year)

    Pros

    Pay and benefits are awesome.

    Cons

    Mainly dealing with the management and VIPs.


  5. Helpful (2)

    "Call Center"

    Star Star Star Star Star
    Former Employee - Phone Survey in South Bend, IN
    Former Employee - Phone Survey in South Bend, IN
    Neutral Outlook

    I worked at Press Ganey (More than a year)

    Pros

    Regular office hours, business casual, safe and clean working environment. Good temporary to long term working through a local staffing agency.

    Cons

    The call center needs improvement. It seems to be a churn of people that come and go from local staffing agencies for the past few years. Not many opportunities for being hired in as a regular employee for the company.

    Advice to Management

    Quality would be better by being set up as a separate department, one in which when they monitor an individual they have no clue as to who that person is, only a voice on the phone which would be more professional than the current set up. The leads are not always helpful perhaps they should not be monitoring calls but leave that to a Quality department designed for a more professional tone of "Quality Monitoring". The training could definitely be updated followed up by taking reps off the phone after they have spent some time in the call center environment in lieu of learning by "failed call's". There is far more to these health care survey's than the phone call, there are other aspects of the call that need to be taken into consideration. The survey's need to be updated so that prospective survey respondent's would be more likely to take the call and complete the survey. The training could most definitely benefit from preparing the caller to the mental status of the populace you are phoning on different survey's, as it is truly not a routine phone call to complete a survey. There are far more aspects involved; you are speaking to people from all walks of life, dealing with all aspects of various illnesses, which in turn affects their reasoning, logic, and attitude towards life in general.


  6. Helpful (1)

    "Climbing the Ladder"

    Star Star Star Star Star
    • Comp & Benefits
    Current Employee - Anonymous Employee in South Bend, IN
    Current Employee - Anonymous Employee in South Bend, IN
    Recommends
    Positive Outlook

    I have been working at Press Ganey full-time (More than a year)

    Pros

    More than any other company I've ever worked for, Press Ganey invests the time and recourses into developing their employees. They find associates who excel in their current positions and cultivate in them a desire to succeed, grow, and assist others in doing the same all while strengthening the already thriving PG image and ever growing client connections.

    Cons

    There are times when the communication between departments is lacking. This can cause confusion in the correct procedures/protocol and a general distaste between some departments.

    Advice to Management

    Be as transparent as possible as soon as possible about changes within the company. We've got a lot of great minds working here and not tapping into that potential when it comes to problem solving and future planning can be a great loss.


  7. Helpful (2)

    "Disappointing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in South Bend, IN
    Current Employee - Account Manager in South Bend, IN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Press Ganey full-time (More than 3 years)

    Pros

    Great Benefits
    Flexible work hours
    Very little travel
    Genuinely good people

    Cons

    No opportunity to advance
    Do not give raises
    Account Management is a dead end job, constant turnover of employees due to low pay

    Press Ganey Response

    Jan 22, 2015 – VP, Human Resources and Org Development

    I’m sorry to hear that you have not yet had an opportunity to advance in your current role. We promoted 19 Account Managers in 2014, both within their functional area and to other positions within ... More

  8. Helpful (2)

    "Call Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Phone Survey Representative in South Bend, IN
    Former Employee - Bilingual Phone Survey Representative in South Bend, IN
    Doesn't Recommend

    I worked at Press Ganey full-time (Less than a year)

    Pros

    Great Benefits and Management is friendly

    Cons

    Low pay based and not much room for advancement into new areas of work. Lots of negativity throughout the call center with unappreciated employees. Too focused on quantity and not focused enough on quality.


  9. Helpful (4)

    "Good Company Sadly On It's Way Down"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Developer in South Bend, IN
    Former Employee - Senior Software Developer in South Bend, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Press Ganey full-time (More than 3 years)

    Pros

    Great people, great product, industry leader

    Cons

    Since new management has come on board, all that has been done is to begin hiring anyone and everyone that the new CEO has ever worked with followed by those individuals hiring all their friends. The company has burned through massive amounts of capital and work hours and has produced nothing. The company has made multiple acquisitions for which their has been little to no payoff and one in particular that was almost certainly a buddy buddy buyout.

    Advice to Management

    Stop hiring all your friends and family. Promote from within and halt the massive hiring of VP's and SVP's that is currently spiraling out of control. Define a single direction for the company and pursue it and stop changing direction every few months.


  10. Helpful (4)

    "Strong on cultural commitment thru Sr. Management not dedicated to employees or improving product reliability"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in South Bend, IN
    Current Employee - Operations in South Bend, IN
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Press Ganey full-time (More than 10 years)

    Pros

    The organization is a highly influential industry competitor, and directly helps the South Bend community with a cultural commitment and focus that is unsurpassed. This is a direct result of operational efforts to improve brand reliability.

    Cons

    Sr. Management overlooks the leadership qualities and capabilities in employees and prefers to bring in outside leadership rather than provide opportunities for internal staffers. More importantly, leadership is quick to downgrade top executives in favor of outside management as a result of an ineffective belief that such tactics might improve the organization's diminishing credibility in their industry. For instance, replacing the COO was a horrible and damaging business decision. The organization's "good 'ol boy" mentality is the only reason the previous COO was not terminated - it was obvious that operations was failing under inneffective leadership sowed with distrust, and misalignment to clearly established company goals and values - but instead a new COO was brought in (instead of brought up from internally) to "fix" the damages, and the previous COO was promoted to President of Operations.

    Prospective employees are shown smoke and mirrors to establish that the organization cares for its employees with a deep commitment and likewise is extremely customer focused to the point that clients always talk to a live person when they call the company rather than talk to an automation system. On the surface this seems like the perfect type of company to work for - family centric, employee driven, customer focused - except - behind the smoke and mirrors is a close-minded, distrustful, stagnant, and transactional autocratic leadership where leaders rule by fear and consequences.

    Employees cannot express concerns with leadership without fear of serious reprecussions including immediate termination, which is just another fear tactic to help ensure that internal operations runs smoothly and successfully.

    Advice to Management

    Trust in your own employees and cease the practice of bringing in outside leadership as a perceived solution at solving inefficiencies in management - especially when you've tried and failed at bringing in multiple outside leadership multiple times in a short period of time, none of which has been effective!


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