Press Ganey Reviews | Glassdoor

Press Ganey Reviews

Updated June 1, 2017
65 reviews

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5.0
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Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
54 Ratings

65 Employee Reviews

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Pros
  • Flexibility to work from home (for some positions) (in 13 reviews)

  • Work-Life Balance: Great company to work for with a good (in 10 reviews)

Cons
  • slightly lower starting salary than I would have preferred but worth it for the work life balance (in 7 reviews)

  • Every position does require a lot of work but you do get recognized for your hard work (in 7 reviews)

More Pros and Cons

  1. Helpful (1)

    "Best Thing That's Happened To Me in South Bend!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in South Bend, IN
    Current Employee - Business Analyst in South Bend, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time (More than 3 years)

    Pros

    Leadership, Forward Thinking, Innovation, Support, Community

    Cons

    As most big companies, there can, at times, be a disconnect between associates and senior level.

    Advice to Management

    Keep doing what you're doing, thanks for the support!


  2. Helpful (1)

    "Best company I've worked for, LOVE this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in South Bend, IN
    Former Employee - Engineer in South Bend, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Press Ganey full-time (More than 3 years)

    Pros

    Freedom
    Do what you want to get the job done, if you're productive you'll be noticed
    Great benefits
    Amazing vacation policy
    Great bonuses
    Ability to work remotely whenever need/want
    One of the best IT infrastructures in Northern IN
    Management was a pleasure to work for
    HR was really good once hired in, hiring process is slow and drawn out
    Strong financials

    Cons

    Very few but there is some laziness in department (see pro on production will bet you noticed)
    Execs are out of touch w their employees

    Advice to Management

    Execs need to stay more involved w their employees. CEO is very out of touch w employees for a smaller company (less than 2000 employees)

  3. "Great fit, room to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in South Bend, IN
    Current Employee - Account Manager in South Bend, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time

    Pros

    The people are terrific. There are many opportunities for growth. Those that are leaders during change will do well here. Very exciting time at the company.

    Cons

    Change mentioned in "pros" section can be hard to keep up with.

    Advice to Management

    Compared to other account team members, AMs are underpaid.


  4. "Great place, great people"

    StarStarStarStarStar
    Former Intern - Patient Exp Product Management in Granger, IN
    Former Intern - Patient Exp Product Management in Granger, IN

    I worked at Press Ganey as an intern (More than a year)

    Pros

    I had the opportunity to learn and grow a lot while working as an intern here. I was given opportunities to use and develop my skills.

    Cons

    Just wish I could have done more.


  5. "5 STARS FOR PRESS GANEY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Comment Processor in South Bend, IN
    Current Employee - Comment Processor in South Bend, IN
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    PG is a home grown South Bend, Indiana company that operates like a major metropolitan business. Dr. Press and Dr. Ganey got it right with the igniting idea of getting patient feedback on healthcare satisfaction. These wizards were decades ahead of their time and they, along with the current leadership, have created the leader in the industry! GO PRESS GANEY! This is truly a company with a commitment to the employee and work satisfaction. They listen, every year, to employee feedback regarding job improvement ideas AND THEY IMPLIMENT THEM! What? Who does that any more? Press Ganey is reminiscent of the way companies were run back in the 80's when employees were valued as an integral part of the success of a business and the employees are rewarded for their hard work and winning attitudes. The best company I've ever worked for!

    Cons

    There are no negative comments to report.

    Advice to Management

    Pat & Joe keep up the great work. The two of you are a winning combo and you are well loved by the PG fan club. Judy, there is not another person in this world who can do what you do with the finesse with which you do it. Literally the most valuable PG asset.


  6. "Awesome place to work for with great benefits!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in South Bend, IN
    Current Employee - Account Manager in South Bend, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time (Less than a year)

    Pros

    Press Ganey is hands down the best company I have ever looked for. Management in my department is hands on, helpful, and always very understanding. It has great pay, large amount of PTO, opportunities to work from home when needed, 401k, insurance, and much more. The company believes in engaging their employees and making them feel appreciated. I am incredibly happy with my time at PG and so happy to work for such a great company.

    Cons

    Workload is high because of the all the things going on at PG. Other than that I have no complaints.


  7. Helpful (1)

    "Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in Chicago, IL
    Current Employee - Account Director in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at Press Ganey full-time (More than a year)

    Pros

    Close-knit, family oriented company who really cares about the employees. Positive environment focused on improving healthcare.

    Cons

    So much information in a constantly changing industry, sometimes difficult to get all the support we need to be proficient in all the categories.

    Advice to Management

    Continue down the improvement road map that has been built and we'll do great things!

  8. "Requested Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - President in Chicago, IL
    Current Employee - President in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time

    Pros

    business mode, benevolence, relevance, access to executives.

    Cons

    Complicated and operationally challenged, simplify the results and access to them...

    Advice to Management

    Thought leadership focus as driver.


  9. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in South Bend, IN
    Current Employee - Account Manager in South Bend, IN
    Recommends
    Approves of CEO

    I have been working at Press Ganey (Less than a year)

    Pros

    Great company to work for - great health benefits, 401K, bonus potential and recognition. The company offers a nice array of opportunities for growth and development as well as tuition reimbursement. The company is large but the Executive Staff is highly engaged.

    Cons

    Due to the size of the organization, oftentimes virtual employees are not recognized as much as those in the corporate office.

    Advice to Management

    Continue working towards the mission of PG. Please be sure to train your managers before promoting them to management. It would be great to have mentors for each employee to ensure everyone is allowed the opportunity to succeed!


  10. Helpful (5)

    "Great Place to Work with Great Opportunities for Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in South Bend, IN
    Current Employee - Manager in South Bend, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey (More than 3 years)

    Pros

    Great company mission that guides the everyday work. Press Ganey is in an exciting period of growth and there are many opportunities for talented, passionate people. Great opportunities for advancement. I have been promoted several times in my 3 1/2 years with the company. The people in the organization are wonderful and collaborative. Overall good benefits package, and many positions work remotely from their home office. This option has been such a perk for me. Direct managers are truly leaders and don't micro-manage employees. Employees are given autonomy.

    Cons

    The medical insurance plan options could be better. The travel required for some positions can lead to long days.

    Advice to Management

    Continue to be transparent and communicative as the company grows and evolves.


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