Press Ganey Reviews | Glassdoor

Press Ganey Reviews

Updated June 21, 2017
149 reviews

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Current Employees

3.8
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Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
113 Ratings

149 Employee Reviews

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Pros
  • Flexibility to work from home (for some positions) (in 13 reviews)

  • Work-Life Balance: Great company to work for with a good (in 10 reviews)

Cons
  • slightly lower starting salary than I would have preferred but worth it for the work life balance (in 7 reviews)

  • Every position does require a lot of work but you do get recognized for your hard work (in 7 reviews)

More Pros and Cons

  1. "Analytics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Press Ganey full-time

    Pros

    Nothing at all to say here

    Cons

    No clear team goal, lacking of team corporation


  2. "Lots of change, but earnest leadership and vision"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advisor
    Current Employee - Advisor
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time (More than 3 years)

    Pros

    The mission of the company is earnest and the people who work for PG are truly in the business of wanting to help clients improve the care they provide to patients. Senior leadership has been stable for a few years now and has clearly articulated its vision for the company. Depending on the position, there's a distinct possibility of working mostly or partly from home.

    Cons

    The pay and benefits are probably just average. In the healthcare space there is a tremendous amount of change, and that can take its toll if you're the type that likes predictability and stability in your job. Also, career development, while better than it was a few years ago, is still a weakness.

    Advice to Management

    Find how to motivate employees to stay for longer. Pay and career development will have to improve if they want team stability.


  3. "Dedication to clients and developing associates!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Press Ganey full-time (More than 10 years)

    Pros

    After 10+ years of working at Press Ganey I am amazed at how we continue to innovate and drive change in the market! They continue to view service delivery through the lens of the client and challenge teams to pursue their best with every interaction.

    Cons

    It is up to the individual to drive their career path - there are opportunities if you seek them out!

    Advice to Management

    The quarterly performance review process with a focus on individual development goals is a tremendous asset to growing and developing top talent!


  4. "Unusual Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in South Bend, IN
    Current Employee - Account Manager in South Bend, IN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Press Ganey full-time (More than a year)

    Pros

    The benefits are great. There is a lot of flexibility to take time off if needed. Not much else I can say is a pro.

    Cons

    Management, inconsistencies across teams, lack of ability to move up or around in the company. Thoughts and ideas aren't too valued.

    Advice to Management

    Hire managers that are fit to be managers. Create some consistency throughout different teams. Work on promoting from within.

    Press Ganey Response

    Jun 12, 2017 – HR Director

    Thank you for your feedback. Press Ganey is proud to foster an associate-driven culture. As reflected by our recognition on Becker’s list of the top places to work in health care for the past three ... More


  5. "Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Press Ganey full-time (More than a year)

    Pros

    Allows for a flexible schedule

    Cons

    Pay and Benefits need improvement.


  6. "Company is completely client focused"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Bend, IN
    Current Employee - Anonymous Employee in South Bend, IN
    Doesn't Recommend
    Negative Outlook

    I have been working at Press Ganey full-time (More than 3 years)

    Pros

    Great company if you work directly with the clients​.

    Cons

    Senior Management has extremely different visions for different departments within the company and only promotes the vision that is most​popular at that moment. Any department that doesn't deal directly with the client is not going to have any priority with any level of management.

    Advice to Management

    Decide which message you what to support and then show at least a little consistency in how you implement that message.

    Press Ganey Response

    May 11, 2017 – HR Director

    Thank you for your feedback. Press Ganey is proud to foster an associate-driven culture based on building strong client relationships. Without a doubt, we are client-focused, much in the same way our ... More


  7. "Press Ganey is the BEST company to work for in Healthcare"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time

    Pros

    The CEO has a crystal clear vision on ensuring the company is successful. Senior Management ensures that we have the best employees in the roles to get the job done. The culture is: Work Hard - Play Hard. Employees are treated like family. The mission of the company encourages me to work hard everyday and gain tremendous fulfillment. I am extremely proud to work for Press Ganey.

    Cons

    No company is perfect, so I would say: resolve problems quicker, and institute more processes that utilize technology vs. people.

    Advice to Management

    Continue to promote the employees that "get it" and move out the employees that "do not get it".


  8. "Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Experience Advisor
    Current Employee - Patient Experience Advisor
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Press Ganey full-time (More than a year)

    Pros

    Great flexibility, reasonable travel, and working remotely

    Cons

    No major cons...slightly lower starting salary than I would have preferred but worth it for the work life balance


  9. Helpful (1)

    "Refleciton after 10 years at Press Ganey"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in South Bend, IN
    Current Employee - Senior Financial Analyst in South Bend, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time (More than 8 years)

    Pros

    Am grateful to be part of a team of dedicated and talented people at Press Ganey. I love the mission of our business and the positive way that it impacts the lives of others.

    Cons

    Constant change is a reality that presents opportunities for expanding knowledge and innovation.


  10. "Best Thing That's Happened To Me in South Bend!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in South Bend, IN
    Current Employee - Business Analyst in South Bend, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time (More than 3 years)

    Pros

    Leadership, Forward Thinking, Innovation, Support, Community

    Cons

    As most big companies, there can, at times, be a disconnect between associates and senior level.

    Advice to Management

    Keep doing what you're doing, thanks for the support!


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