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Press Ganey Reviews

Updated December 17, 2017
155 reviews

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Current Employees

3.7
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Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
117 Ratings

155 Employee Reviews

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Pros
Cons
  • slightly lower starting salary than I would have preferred but worth it for the work life balance (in 7 reviews)

  • Every position does require a lot of work but you do get recognized for your hard work (in 7 reviews)

More Pros and Cons

  1. Helpful (1)

    "Constant Reorganization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advisor in Chicago, IL
    Current Employee - Advisor in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time (More than a year)

    Pros

    Lots of mutual respect and support among fellow Advisors

    Cons

    Fast paced, high pressure

    Advice to Management

    Invest in more training for client facing roles


  2. Helpful (2)

    "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing
    Current Employee - Marketing
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time (More than a year)

    Pros

    Work like balance is amazing. You have the flexibility you deserve. There is great room for growth in departments other then Account Management. The company really takes their employees seriously.

    Cons

    Account Management does not have room to grow and sometimes management can be unrealistic.

  3. Helpful (1)

    "Working hard isn’t enough"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Work Flexible hours and all

    Cons

    If you are a young cute female you can get promoted with little accountability. Especially by the majority male leadership.

    Advice to Management

    Hold everyone accountable for job performance regardless of age and appearance

    Press Ganey Response

    Dec 12, 2017 – HR Director

    Thank you for your feedback. We have a thorough annual planning process that sets individual objectives to ensure we are aligned as an organization and can hold our associates accountable for work... More


  4. Helpful (3)

    "Just okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in South Bend, IN
    Current Employee - Account Manager in South Bend, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Press Ganey full-time (Less than a year)

    Pros

    The people who work here make this job. Your peers want you to succeed. Flexibility is nice, but it doesn't compensate for pay or actual support on the job.

    Cons

    This is not a chicken or the egg situation - this company was started on selling survey services, setting them up, and then providing quality data. The company has exploded since clients have to participate in CAHPS and has completely lost sight of supporting it's people and it's clients. Press Ganey's bread and butter now is the people selling and setting up CAHPS for clients, which is good, but the people doing the work are not valued, supported at all, and Press Ganey hesitates to develop them for fear of them leaving. They really believe that more responsibility is a reward rather than raises or promotions. This is also a very political environment. If you don't have a tough skin, you will be eaten alive.

    Advice to Management

    You need to look at where your business started and then flesh out a plan to solve issues from there. Things could work out if they were prioritized correctly and other departments, that support and enable actual work, understand they are just that - supporting and enabling. Setting expectations with clients from Sales; hold them accountable and make sure they understand the product. Hire someone from the outside with an reputation of streamlining to help our processes.

    Press Ganey Response

    Dec 12, 2017 – HR Director

    We are fortunate to be part of an ever-changing health care industry that is focused on transforming the way in which care is delivered. Press Ganey is at the center of that transformation with our... More


  5. "Decent Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Entry/Commenter in South Bend, IN
    Current Employee - Data Entry/Commenter in South Bend, IN
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Easy Tasks/Job, great café/break area.

    Cons

    Not flexible with needing days off


  6. Helpful (1)

    "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Technician in South Bend, IN
    Current Employee - Service Desk Technician in South Bend, IN
    Recommends
    Positive Outlook

    I have been working at Press Ganey full-time (Less than a year)

    Pros

    Great benefits. 401k. 28 paid days off and 8 paid holidays per year.

    Cons

    Slow progress technology wise. Very top heavy management style. Disconnect from C level to associate level.

    Advice to Management

    Open more lines of communication. Invest more resources into internal tools.


  7. Helpful (4)

    "IT Professionals need not apply"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Press Ganey full-time (More than 3 years)

    Pros

    The company tells a very good story and leans heavily on what was at one time a respectable history.

    Cons

    The company strenuously avoids hiring IT Professionals for their IT Departments and instead require degrees in math, psychology or theology from Notre Dame or ST Mary's. They insist on training their own IT Departments which would not be bad if their training manual consisted of more than ' google it '. Everyone in the Departments are self taught so no two people have the same skill set which again could be a strength except for the high turnover rate resulting in IT Senior Management answering inquiries about difficulties with ' that person doesn't work here anymore and no one else knows how it works so we're just not going to use it anymore.' Unfortunately the companies go to response for any difficulties is to hire yet another Senior Vice President which does nothing to address the companies significant technology based difficulties.

    Advice to Management

    Try to see past how good an idea looks as a bullet point on your next presentation and recognize what it will actually take to make it a reality. Some times you need to look a little further than hiring another friend as Senior Management because right now it is the foundation that is crumbling and continuing to stack more and more weight at the highest level is only going to make it fall faster.

    Press Ganey Response

    Jul 7, 2017 – HR Director

    We appreciate your feedback and take the hiring of our skilled professionals seriously in every department, including IT. We have a thorough and thoughtful recruitment process that combines... More

  8. Helpful (2)

    "Analytics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Press Ganey full-time

    Pros

    Nothing at all to say here

    Cons

    No clear team goal, lacking of team corporation


  9. Helpful (3)

    "Lots of change, but earnest leadership and vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advisor
    Current Employee - Advisor
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time (More than 3 years)

    Pros

    The mission of the company is earnest and the people who work for PG are truly in the business of wanting to help clients improve the care they provide to patients. Senior leadership has been stable for a few years now and has clearly articulated its vision for the company. Depending on the position, there's a distinct possibility of working mostly or partly from home.

    Cons

    The pay and benefits are probably just average. In the healthcare space there is a tremendous amount of change, and that can take its toll if you're the type that likes predictability and stability in your job. Also, career development, while better than it was a few years ago, is still a weakness.

    Advice to Management

    Find how to motivate employees to stay for longer. Pay and career development will have to improve if they want team stability.


  10. Helpful (2)

    "Dedication to clients and developing associates!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Press Ganey full-time (More than 10 years)

    Pros

    After 10+ years of working at Press Ganey I am amazed at how we continue to innovate and drive change in the market! They continue to view service delivery through the lens of the client and challenge teams to pursue their best with every interaction.

    Cons

    It is up to the individual to drive their career path - there are opportunities if you seek them out!

    Advice to Management

    The quarterly performance review process with a focus on individual development goals is a tremendous asset to growing and developing top talent!


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