Press Ganey Reviews | Glassdoor

Press Ganey Reviews

Updated May 24, 2017
43 reviews

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Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
31 Ratings

43 Employee Reviews

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Pros
  • Flexibility to work from home (for some positions) (in 13 reviews)

  • Work-Life Balance: Great company to work for with a good (in 10 reviews)

Cons
  • slightly lower starting salary than I would have preferred but worth it for the work life balance (in 7 reviews)

  • Every position does require a lot of work but you do get recognized for your hard work (in 7 reviews)

More Pros and Cons

  1. "Unusual Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in South Bend, IN
    Current Employee - Account Manager in South Bend, IN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Press Ganey full-time (More than a year)

    Pros

    The benefits are great. There is a lot of flexibility to take time off if needed. Not much else I can say is a pro.

    Cons

    Management, inconsistencies across teams, lack of ability to move up or around in the company. Thoughts and ideas aren't too valued.

    Advice to Management

    Hire managers that are fit to be managers. Create some consistency throughout different teams. Work on promoting from within.


  2. "Company is completely client focused"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Bend, IN
    Current Employee - Anonymous Employee in South Bend, IN
    Doesn't Recommend
    Negative Outlook

    I have been working at Press Ganey full-time (More than 3 years)

    Pros

    Great company if you work directly with the clients​.

    Cons

    Senior Management has extremely different visions for different departments within the company and only promotes the vision that is most​popular at that moment. Any department that doesn't deal directly with the client is not going to have any priority with any level of management.

    Advice to Management

    Decide which message you what to support and then show at least a little consistency in how you implement that message.

    Press Ganey Response

    May 11, 2017 – HR Director

    Thank you for your feedback. Press Ganey is proud to foster an associate-driven culture based on building strong client relationships. Without a doubt, we are client-focused, much in the same way our ... More


  3. "Cutthroat Sales Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive
    Former Employee - Sales Executive
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Press Ganey full-time (More than 5 years)

    Pros

    Used to be a good company with realistic sales goals. Now it is full of cronies rubbing each other's backs.

    Cons

    Horrible sales leadership. They have unrealistic expectations and do not live up to them themselves. Incredibly unsupportive and hypocritical. Sales at Press Ganey is now a revolving door with good sales people leaving or "resigning" on a regular basis. All of this stems from the top sales leadership's lack of character and professionalism, all the while creating a cutthroat sales environment. If you are looking for a job in sales, I would look elsewhere.

    Advice to Management

    Leading through intimidation is not leadership.

    Press Ganey Response

    May 4, 2017 – HR Director

    Thank you for your feedback. Press Ganey’s sales team is central to providing exceptional service and partnership with clients as they advance the delivery of patient-centered care. This commitment ... More


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  5. Helpful (1)

    "Slaughterhouse!"

    Star Star Star Star Star
    Former Employee - Sales Director in South Bend, IN
    Former Employee - Sales Director in South Bend, IN
    Doesn't Recommend
    Neutral Outlook

    I worked at Press Ganey full-time (More than 3 years)

    Pros

    Can't think of any pros.

    Cons

    Before it was bought out by an equity firm, it was a very good culture. After the buyout, many employees were let go on a regular basis for no reasons given.

    Advice to Management

    Learn how to appreciate the employees that support you.

    Press Ganey Response

    Apr 28, 2017 – HR Director

    At Press Ganey, we’re proud of the culture that you referenced and that is reflected by our recognition on Becker’s list of the top places to work in healthcare, but we’re sorry you didn’t feel that ... More


  6. Helpful (2)

    "incompetent IT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Press Ganey full-time (More than a year)

    Pros

    co workers are generally confident but brow beaten by incompetent management

    Cons

    management in IT is erratic, ad hoc, chaotic and generally technically inept

    Advice to Management

    clean house


  7. Helpful (3)

    "RD"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Press Ganey full-time (More than a year)

    Pros

    Money but don't be fooled by the offer, you will be required to work 24/7 and that won't be enough

    Cons

    Dishonest leadership, no work life balance, punitive culture, lack of leadership accountability, lots of turnover, technology highly inferior to competitors, massive workload, highly toxic environment, need I say more?

    Advice to Management

    Gain a better understanding of what's happening at the local level, practice what you preach-implement the employee engagement strategies you teach clients at your org, it would go a long way to improving the culture

    Press Ganey Response

    Mar 3, 2017 – Chief People Officer

    At Press Ganey we view our own culture with the same high level of commitment and focus as our clients. Through our own engagement solution, we regularly solicit feedback and measure our performance ... More


  8. "Data Entry"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Press Ganey full-time (More than 10 years)

    Pros

    can set your own hours

    Cons

    Lots of mandatory OT, rude supervisors, company no longer cares about employees, com,pany no longer cares about getting information accurate - it's more about quantity, then quality

    Advice to Management

    close.


  9. Helpful (1)

    "Press Ganey Review"

    Star Star Star Star Star
    • Comp & Benefits
    Current Employee - Anonymous Employee in South Bend, IN
    Current Employee - Anonymous Employee in South Bend, IN
    Neutral Outlook

    I have been working at Press Ganey full-time (More than 3 years)

    Pros

    The health benefits offered to employees at Press Ganey are amazing. The health benefits as well as knowing our employment positions will contribute to I improving the quality of care patients will receive in their future visits. This responsibility is incredibly important and makes the job worthwhile.

    Cons

    However, downsides occur with any job. Lack of communication from the Management to Supervisors to Leads to associates leaves a lot to be desired and is a continual problem. The communication difficulties is a factor is every aspect of the many job responsibilities and can cause multiple unnecessary issues.


  10. Helpful (3)

    "Could be better.."

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    My immediate teammates, the flexibility and PTO.

    Cons

    Complaints and concerns are not addressed, workload is beyond manageable, department heads are never seen nor heard, basically just have to keep your head down and keep quiet because nothing will change. Either have to decide to deal with it, or quit. I am dealing with it because even though the pay is low for the massive workload & expectations, it's unfortunately competitive for this area.

    Advice to Management

    Focus on employees more and image less.

    Press Ganey Response

    Apr 11, 2016 – VP, Human Resources and Org Development

    Thank you for your feedback. We’re pleased that you appreciate the flexibility and other benefits that Press Ganey provides. Benefits such as these are the direct result of listening to the voices of ... More


  11. Helpful (1)

    "Layoff happy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Bend, IN
    Current Employee - Anonymous Employee in South Bend, IN
    Doesn't Recommend
    Negative Outlook

    I have been working at Press Ganey full-time (More than 3 years)

    Pros

    This company offers good, very specialized, experience in the short-term.

    Cons

    Likes to layoff entire departments at a time. A lot of people's jobs just up and disappear. Would not recommend for long-term career paths. The disappearance of departments also puts a strain on other departments.

    Advice to Management

    It is profitable to replace positions filled by people with technology, but I would advise such a high turnover rate among people at least be looked into.

    Press Ganey Response

    Mar 17, 2016 – VP, Human Resources and Org Development

    Thank you for your feedback and especially for your service over the past 3+ years. Press Ganey is committed to cultivating ongoing professional development at all levels and recognize how essential ... More


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