Press Ganey Reviews | Glassdoor

Press Ganey Reviews

Updated May 6, 2017
22 reviews

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22 Employee Reviews

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Pros
  • Flexibility to work from home (for some positions) (in 13 reviews)

  • Work-Life Balance: Great company to work for with a good (in 10 reviews)

Cons
  • slightly lower starting salary than I would have preferred but worth it for the work life balance (in 7 reviews)

  • Every position does require a lot of work but you do get recognized for your hard work (in 7 reviews)

More Pros and Cons

  1. Helpful (6)

    "The culture is awful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Bend, IN
    Current Employee - Anonymous Employee in South Bend, IN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Press Ganey full-time (More than 3 years)

    Pros

    We used to have a great culture in our department; good people to work with.

    Cons

    There have been recent layoffs. Everyone who's left is demoralized and most employees don't believe in this company any longer.

    Advice to Management

    Nothing that hasn't already been said here - but the new CEO and his buddies are not going to listen.


  2. Helpful (10)

    "The culture of old is gone thanks to process wonks who haven't a clue."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Doesn't Matter Because Cronyism Keeps Great Employees Down in South Bend, IN
    Current Employee - Doesn't Matter Because Cronyism Keeps Great Employees Down in South Bend, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Press Ganey full-time (More than 5 years)

    Pros

    Executive leadership is doing a fantastic job and should be commended for their efforts to improve this once stellar company. NOT!!! They will do everything they can to make sure all shareholders are taken care of. NOT!!! Executive leadership cares about employee satisfaction and treating employees with respect. NOT!!! The culture is not suffering, it's great. NOT!!! If the NOT's sound familiar, it comes from the TOP down on any given day...including the seemingly BAD days that people have. We expect more from our leadership ALWAYS, EVERYDAY.

    Cons

    Let's start with the obvious conflict of a survey company that sells an employee partnership survey yet no longer places an emphasis on surveying it's own employees. Imagine if the competition found out that Press Ganey sells a product that it doesn't even believe in enough to use internally like it used to. Decisions have consequences. Senor leadership has decided to behold processes and ebitda as the driving factors for company success. Pissing off shareholders along the way. Decisions have consequences.

    It used to be said that the greatest key to success at Press Ganey was the people and their desire to help improve healthcare because everyone that worked there would be affected by healthcare at some point in time. It was often said that everybody had equal responsibility for that and everyone was in charge of customer service. It used to be a place where the mantra of "Work hard, play harder" was and meant something real. The company has managed to stay successful for over 25 years by focusing on customer service. The profits came in because of that focus. There was a reason the compass was the company logo. Some said it was a reminder that Press Ganey should never lose it's way towards it's goal of making healthcare better. That goal was achieved through customer service. EBITDA was an after-thought. That's not to say it wasn't important, but it wasn't the focus. Once the focus went away from the customer service aspect of helping clients improve in favor of process and EBITDA, it all went downhill. Decisions have consequences.

    The hard working people at Press Ganey may not do everything right, but they do a lot right. And when new leadership comes in and decides to change things for the sake of doing something instead of taking the time to learn what's been successful and what hasn't, well those decisions have consequences too.

    The consequences now are only 25% of the reviewers approve of the job you're doing. I'd say that's generous. I'd say that's lemmings of the new leadership trying to boost the numbers. Please please please. The people of Press Ganey aren't new to the numbers boosting game. You can't fool us. Leadership doesn't get a free pass just because they are leadership. If they are holding accountable the employees for their job, then the employees and fellow shareholders should hold leadership accountable as well.

    Advice to Management

    1. NEVER NEVER EVER get rid of the Employee Partnership survey. It will tell you exactly what you're doing wrong and how to improve it. 2. Before putting stupid processes in place just to put a process in place, learn the current process, examine it for successes and shortcomings and then make the incremental changes as needed in an effort of continuous improvement. 3. Communicate, communicate, communicate. And when you're done, communicate some more. 4. Bring back Dr. Hall. He embodied and embraced the mantra.

    I suspect had leadership had the forethought to do some of these things in the beginning, people wouldn't be doing their dirty laundry in public on places like this and other websites for the world to see. That's usually what the employee partnership survey was for but since it was determined early on in new leaderships tenure that the survey was "better placed as a 2013 initiative" this is the outcome of that decision. And decisions have consequences.


  3. Helpful (9)

    "New Managment Coming In"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in South Bend, IN
    Current Employee - IT Manager in South Bend, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Press Ganey full-time (More than 5 years)

    Pros

    Company is in high growth mode, direct employees are great to work with.

    Cons

    Old culture is dead, which was a primary driver for growth, and the reason why the company has not been able to sustain growth. New incoming management limits the opertunity, company is very top heavy.

    Advice to Management

    Company has become divided amoungst those who were there that drove growth, and those who have come in an caused stagnant growth. Let employees who made the company successfull in the past, continue to make it do so. Suggested were given for growth only to have outside consultants come in an make the same consultion whom have been there for years but


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  5. Helpful (3)

    "Could be better.."

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    My immediate teammates, the flexibility and PTO.

    Cons

    Complaints and concerns are not addressed, workload is beyond manageable, department heads are never seen nor heard, basically just have to keep your head down and keep quiet because nothing will change. Either have to decide to deal with it, or quit. I am dealing with it because even though the pay is low for the massive workload & expectations, it's unfortunately competitive for this area.

    Advice to Management

    Focus on employees more and image less.

    Press Ganey Response

    Apr 11, 2016 – VP, Human Resources and Org Development

    Thank you for your feedback. We’re pleased that you appreciate the flexibility and other benefits that Press Ganey provides. Benefits such as these are the direct result of listening to the voices of ... More


  6. Helpful (4)

    "Loss of mission, vision and values is damaging those that matter most - the customers (external/internal)."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Press Ganey full-time (More than 5 years)

    Pros

    Casual work environment with benefits (vacation time/insurance). Friendly, educated and helpful co-workers willing to help with tasks. Discount toward gym membership to improve employee fitness/wellness.

    Cons

    Major disconnect between employees and leadership. Lack of resources and staff to adequately serve the customers. Promotions, if they happen, are rare and typically occur at senior manager/executive level. Huge employee turnover throughout 2013.

    Advice to Management

    Lessons are repeated until they are learned...listen to your employees and implement improvements quickly.


  7. Helpful (5)

    "Formerly fantastic currently awful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Press Ganey full-time (More than 10 years)

    Pros

    Co workers, the original mission of the company, the healthcare industry,

    Cons

    management is extremely arrogant with no results that would justify arrogance, A exemplary culture focused on accountability, mutual respect, customer focused, and employee driven has been destroyed. It seems the current ceo and many of his henchmen/women came from a company where they did not survive the cut

    Advice to Management

    Please resign


  8. Helpful (2)

    "Great colleagues, incompetent upper management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager
    Doesn't Recommend
    Neutral Outlook

    I have been working at Press Ganey full-time

    Pros

    Fellow colleagues are very supportive. Flexible work schedule.

    Cons

    Upper management asks for constant feedback about work conditions and never seem to do anything about it. It's like talking to a wall.

    Advice to Management

    Please stop putting the cart before the horse. Have a set timeline for employees with respect to internal improvements. After years of hearing "we're working on it," people become disheartened.


  9. Helpful (6)

    "CEO and pals haves killed the company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Press Ganey full-time (More than 10 years)

    Pros

    There are still some good people with a moral compass and try to do the right thing.

    Cons

    This CEO has brought in friends and family and has done literally nothing in the past year to deliver on the changes he spoke of. He has crushed the culture and created a terrible place to work where people are constantly looking over their shoulder in fear of losing their job.

    Advice to Management

    Leave.


  10. Helpful (8)

    "Absolutely terrible, worst placed I've EVER worked."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Press Ganey full-time (More than a year)

    Pros

    Benefits are decent - but this is expressly a deceptive technique.

    Cons

    There is a lot of initial noise about how great the company culture is and how much they care and take care of their employees. Managers spend a lot of time convincing you there is an open door policy and that they will advocate for you. A lot of promises of upward mobility. This is NOT TRUE. They will throw you under the bus the second they perceive it could possibly be beneficial to them. Managers are two-faced and vindictive, do not offer resources or help when merited. "Upward mobility" is a joke. They do not seriously consider internal applicants. Management is often unqualified and perform poorly; they are not held accountable for errors and complaints are not taken seriously and rarely, if ever, followed through on and often result in punitive actions.

    Lower level employees are treated as expendable and an embarrassment - they are relegated to a separate building and apparently new-hires are mandated to telecommute, which the company treats as a "great privilege" when in reality, they don't want to expand office space or expend the resources to accommodate, which is hypocritical since their whole business model is veiled in this "advocate for the little guy" rhetoric.

    If you are thinking about working here, consider your motivations, and focus your efforts somewhere else.


  11. Helpful (6)

    "too bad the PR doesn't match the reality"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Press Ganey full-time (More than 5 years)

    Pros

    In a difficult job market, any job can be a good thing. There is an attempt to be competitive on pay and benefits. Experience here can help you move on to your next position while PG still has a good reputation in the industry.

    Cons

    Bloated and ineffective senior management and too few people to do work. We have more "C" level execs than I have ever seen in a company this size. If you have not worked with the current CEO at his prior positions, you are not going to be taken seriously no matter your experience or abilities. New initiatives are poorly planned and executed, and we expend huge efforts trying to make these initiatives work after initial failures. If you are reading positive reviews of this company, you are reading scripted responses from CEO's new team who seem concerned about perception than reality.

    Advice to Management

    Stop bringing high paid friends and cronies on board while telling departments with severe staff shortages to "make do". Whether or not you hear comments about this - employees see and recognize this is happening.

    A poorly executed good idea doesn't differ much from a bad idea in practice. Execution of plans is as important as anything else - stop developing and trying to implement new initiatives until you can figure out how to execute better.


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