Press Ganey Reviews | Glassdoor

Press Ganey Reviews

Updated September 14, 2017
42 reviews

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Pros
Cons
  • slightly lower starting salary than I would have preferred but worth it for the work life balance (in 7 reviews)

  • Every position does require a lot of work but you do get recognized for your hard work (in 7 reviews)

More Pros and Cons

  1. "Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work form home, great clients, great teammates

    Cons

    at times can be a heavy caseload

    Advice to Management

    do whatever is necessary to keep advisors


  2. Helpful (2)

    "PG Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in South Bend, IN
    Current Employee - Account Manager in South Bend, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time (More than a year)

    Pros

    Friendly work environment, great benefits, positive career advancement outlook

    Cons

    Location (South Bend, IN), employees are overworked, high stress environment

    Advice to Management

    Account Management is in need of review, as the role responsibilities are getting out of hand. Client relationships suffer when the Account Team is overworked.

  3. Helpful (2)

    "Patient Experience Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Experience Advisor
    Current Employee - Patient Experience Advisor
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time (More than a year)

    Pros

    There's a great deal of flexibility in terms of structuring your time to meet your clients' needs. I've felt supported in both onboarding and during day-to-day work within my work teams. You form close bonds quickly, some of them virtual if you work remotely. The exposure and access to industry leaders is phenomenal. Opportunities to be involved, provide feedback, etc., are many.

    Cons

    PG is so customer-focused that it often tries to meet needs and requests with work-arounds or products that aren't quite ready for prime time, which at times can create more problems than it attempts to solve and impact on work-life balance. There's been quite a bit of growth recently, which has led to organizational growing pains and people getting stretched. I've seen life the other way, though, so given the choice, I'd prefer these sorts of problems.

    Advice to Management

    Keep looking for ways to keep us informed and engaged. Though there are probably more constraints on how you can communicate since we've gone public, there's a need to connect with strategic news.


  4. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time

    Pros

    Great benefits! Work from home a huge plus.

    Cons

    Constant leadership change/reorg and shifting company directions can be hard to follow


  5. "my review"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The friendly employee atmosphere and knowing that we are helping other people.

    Cons

    I honestly can't think of any cons at the current moment.


  6. "Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Intern - Hourly in Chicago, IL
    Current Intern - Intern - Hourly in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey as an intern (Less than a year)

    Pros

    Access to senior management as an intern
    Company growing/industry growing

    Cons

    Intern program can seem disorganized at time
    Lack of opportunities for professional development


  7. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in South Bend, IN
    Current Employee - Anonymous Employee in South Bend, IN
    Recommends
    Positive Outlook

    I have been working at Press Ganey full-time (More than 10 years)

    Pros

    Most department have flexible hours, have full health, dental and vision benefits. Everyone is easy to get along with and there is great team work. Location is great!

    Cons

    Communication is sometimes slow within the department. Some department do not receive the recognition they deserve.

    Advice to Management

    Keep employees informed about what is going on with and within the department. Please be flexible, life happens. Please recognize your employees

  8. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    people are very understanding and ready to guide the new employees patiently

    Cons

    not enough communication within different departments in the organization


  9. "Industry leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Bend, IN
    Current Employee - Anonymous Employee in South Bend, IN
    Approves of CEO

    I have been working at Press Ganey full-time (More than a year)

    Pros

    Industry leader. Constantly changing to meet and exceed industry standards. Exciting work environment. Engaged, thoughtful leadership.

    Cons

    located in South Bend, IN. Public company but no employee stock purchase program.


  10. "Great Business Value"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Data Analytics in Baltimore, MD
    Current Employee - Director, Data Analytics in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time (More than 10 years)

    Pros

    Great business value to improve healthcare quality and lead the patient voice market with innovation spirit

    Cons

    Goals and directions sometimes changed too fast


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