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Press Ganey Reviews

Updated December 17, 2017
217 reviews

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217 Employee Reviews

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Pros
Cons
  • slightly lower starting salary than I would have preferred but worth it for the work life balance (in 7 reviews)

  • Every position does require a lot of work but you do get recognized for your hard work (in 7 reviews)

More Pros and Cons

  1. "Accounts manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work. I loved it

    Cons

    Hard to advance. I had limited opportunities because of long term employment of supervisors.

    Advice to Management

    Keep up focus on patients


  2. Helpful (1)

    "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Press Ganey full-time (More than a year)

    Pros

    Allows for a flexible schedule

    Cons

    Pay and Benefits need improvement.

  3. Helpful (2)

    "Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Press Ganey full-time

    Pros

    Tremendous career growth opportunity to interact with a variety of healthcare organizations in all types of functional areas. PG trains its people well.

    Cons

    Internal politics and silos can make collaboration challenging. Starting pay is low and bonus structure is a joke the way they move advisors around to fill vacancies. HR was ineffective during my tenure with PG.

    Advice to Management

    Pat Ryan is singularly focused on building the business and needs someone to help him look more compassionately at the suffering of his internal customers.


  4. "Press Ganey is the BEST company to work for in Healthcare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time

    Pros

    The CEO has a crystal clear vision on ensuring the company is successful. Senior Management ensures that we have the best employees in the roles to get the job done. The culture is: Work Hard - Play Hard. Employees are treated like family. The mission of the company encourages me to work hard everyday and gain tremendous fulfillment. I am extremely proud to work for Press Ganey.

    Cons

    No company is perfect, so I would say: resolve problems quicker, and institute more processes that utilize technology vs. people.

    Advice to Management

    Continue to promote the employees that "get it" and move out the employees that "do not get it".


  5. "Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Experience Advisor
    Current Employee - Patient Experience Advisor
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Press Ganey full-time (More than a year)

    Pros

    Great flexibility, reasonable travel, and working remotely

    Cons

    No major cons...slightly lower starting salary than I would have preferred but worth it for the work life balance


  6. Helpful (4)

    "Cutthroat Sales Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive
    Former Employee - Sales Executive
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Press Ganey full-time (More than 5 years)

    Pros

    Used to be a good company with realistic sales goals. Now it is full of cronies rubbing each other's backs.

    Cons

    Horrible sales leadership. They have unrealistic expectations and do not live up to them themselves. Incredibly unsupportive and hypocritical. Sales at Press Ganey is now a revolving door with good sales people leaving or "resigning" on a regular basis. All of this stems from the top sales leadership's lack of character and professionalism, all the while creating a cutthroat sales environment. If you are looking for a job in sales, I would look elsewhere.

    Advice to Management

    Leading through intimidation is not leadership.

    Press Ganey Response

    May 4, 2017 – HR Director

    Thank you for your feedback. Press Ganey’s sales team is central to providing exceptional service and partnership with clients as they advance the delivery of patient-centered care. This commitment... More


  7. Helpful (7)

    "Slaughterhouse!"

    StarStarStarStarStar
    Former Employee - Sales Director in South Bend, IN
    Former Employee - Sales Director in South Bend, IN
    Doesn't Recommend
    Neutral Outlook

    I worked at Press Ganey full-time (More than 3 years)

    Pros

    Can't think of any pros.

    Cons

    Before it was bought out by an equity firm, it was a very good culture. After the buyout, many employees were let go on a regular basis for no reasons given.

    Advice to Management

    Learn how to appreciate the employees that support you.

    Press Ganey Response

    Apr 28, 2017 – HR Director

    At Press Ganey, we’re proud of the culture that you referenced and that is reflected by our recognition on Becker’s list of the top places to work in healthcare, but we’re sorry you didn’t feel that... More

  8. Helpful (4)

    "Refleciton after 10 years at Press Ganey"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in South Bend, IN
    Current Employee - Senior Financial Analyst in South Bend, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time (More than 8 years)

    Pros

    Am grateful to be part of a team of dedicated and talented people at Press Ganey. I love the mission of our business and the positive way that it impacts the lives of others.

    Cons

    Constant change is a reality that presents opportunities for expanding knowledge and innovation.


  9. Helpful (1)

    "Best Thing That's Happened To Me in South Bend!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in South Bend, IN
    Current Employee - Business Analyst in South Bend, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time (More than 3 years)

    Pros

    Leadership, Forward Thinking, Innovation, Support, Community

    Cons

    As most big companies, there can, at times, be a disconnect between associates and senior level.

    Advice to Management

    Keep doing what you're doing, thanks for the support!


  10. "In Transition"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Press Ganey full-time

    Pros

    Great team to work with

    Cons

    C-suite was changing a lot of things at the time.

    Advice to Management

    Trust the folks that got you there.


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