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Press Ganey Reviews

Updated June 30, 2017
203 reviews

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203 Employee Reviews

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Pros
  • Flexibility to work from home (for some positions) (in 13 reviews)

  • Work-Life Balance: Great company to work for with a good (in 10 reviews)

Cons
  • slightly lower starting salary than I would have preferred but worth it for the work life balance (in 7 reviews)

  • Every position does require a lot of work but you do get recognized for your hard work (in 7 reviews)

More Pros and Cons

  1. Helpful (5)

    "Formerly great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    There are still a lot of great people working at PG. The benefits are very good and there is a lot of flexibility in my department.

    Cons

    With flexibility comes the expectation that you will be available at all hours if a client needs you. In reality, there is no reason a client should need an answer to a question after 5 on Christmas Eve. We are in the survey business, this is not life or death.

    Advice to Management

    Don't treat your employees like they are disposable. Tenure should mean something and you should try to keep employees. 2% raises each year do not keep up with 5% increases in daycare costs, for example. Being promoted with a 5% raise shouldn't prevent you from getting a merit increase for the next two years.

    Press Ganey Response

    Mar 17, 2016 – VP, Human Resources and Org Development

    Thank you for your feedback. We appreciate knowing that you feel a strong sense of community and that you value the flexibility you have within your department. We are proud to partner with our... More


  2. Helpful (2)

    "Reasonable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Acceptable benefits with reasonably flexible work hours. Management makes a considerable effort to accommodate reasonable adjustments in the employee's work-life balance.

    Cons

    Management still has a 'family company' mentality. Supervisors weigh decisions based on how many friends an employee has rather than just the performance of the employee. Management shows an extreme bias to long term employees and how things have been done rather than how to do thing better.

    Advice to Management

    Excellence is a process and not just a goal. Once achieved it requires effort to maintain. Although current processes and procedures have made the company a top performer in the field staying on top will require change and improvement.

  3. Helpful (3)

    "Call Center"

    StarStarStarStarStar
    Former Employee - Phone Survey in South Bend, IN
    Former Employee - Phone Survey in South Bend, IN
    Neutral Outlook

    I worked at Press Ganey (More than a year)

    Pros

    Regular office hours, business casual, safe and clean working environment. Good temporary to long term working through a local staffing agency.

    Cons

    The call center needs improvement. It seems to be a churn of people that come and go from local staffing agencies for the past few years. Not many opportunities for being hired in as a regular employee for the company.

    Advice to Management

    Quality would be better by being set up as a separate department, one in which when they monitor an individual they have no clue as to who that person is, only a voice on the phone which would be more professional than the current set up. The leads are not always helpful perhaps they should not be monitoring calls but leave that to a Quality department designed for a more professional tone of "Quality Monitoring". The training could definitely be updated followed up by taking reps off the phone after they have spent some time in the call center environment in lieu of learning by "failed call's". There is far more to these health care survey's than the phone call, there are other aspects of the call that need to be taken into consideration. The survey's need to be updated so that prospective survey respondent's would be more likely to take the call and complete the survey. The training could most definitely benefit from preparing the caller to the mental status of the populace you are phoning on different survey's, as it is truly not a routine phone call to complete a survey. There are far more aspects involved; you are speaking to people from all walks of life, dealing with all aspects of various illnesses, which in turn affects their reasoning, logic, and attitude towards life in general.


  4. Helpful (1)

    "Desktop Support Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Desktop Support Technician in South Bend, IN
    Former Employee - Desktop Support Technician in South Bend, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Press Ganey full-time (More than a year)

    Pros

    Pay and benefits are awesome.

    Cons

    Mainly dealing with the management and VIPs.


  5. Helpful (3)

    "Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Press Ganey full-time (More than 5 years)

    Pros

    Press Ganey has great Benefits

    Cons

    No room for advancement for non managers

    Advice to Management

    I would recommend leadership classes


  6. Helpful (4)

    "Highs and Lows"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insert Operator in South Bend, IN
    Current Employee - Insert Operator in South Bend, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Press Ganey full-time (More than 3 years)

    Pros

    Benefits are great and associates work well together for the most part.

    Cons

    Need to address unethical practices of people in management positions. One manager is aware of drug (Marijuana) use of one associate and their unethical behavior and continues to look out for them and help them get supervisor positions in the company just because the manager doesn't know a lot about the job he manages. The supervisor did not even have the required associates degree for the previous job. It seems like a lot of people are aware of this except senior management.

    Advice to Management

    Mandatory drug testing for supervisors and fair promotions. Know what's going on especially if it reflects badly on the company.


  7. Helpful (6)

    "Lots of Stress, Is It Worth It?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -Benefits (not that great)
    -Flexibility (comes with a price)
    -Pay (for the area, otherwise very poor)
    -People (for the most part)

    Cons

    This place is somewhat deceiving. Yes, you get a decent amount of PTO right from the start. No limit of sick days. These are things that most people would stay at a company for. But the moment you take a vacation or are sick for a day or two, you come back to a waterlogged inbox, with countless requests and things to get done. There is a sense of "I can't even take a day off' mindset that you start to acquire.

    For people with families, this is ideal. The flexibility is great, but it comes with a cost. They try to hide the unmanageable workloads with PTO days and what seems to be an unlimited amount of sick days (that people definitely take advantage of). Employee satisfaction surveys are sent out to the employees, but it seems nothing is ever done or improved. You cannot just throw bodies at the problem when it is process and procedure issues.

    Most of these people do not want to take responsibility for anything that might go wrong. There is no accountability for anything. For a company that pushes transparency, they are barely transparent with their employees. C-Suite doesn't have a clue how the company operates, let alone care. Anyone could step into an Account Management position for a day and realize there are issues with the process.

    It is definitely a "drink the kool-aid" type of company. Management believes employees are expendable. That is very hard to swallow considering the learning curve when you are hired. Even someone with a healthcare background would take a good year before they know a fraction of what they are doing. You do so much work for such little recognition/compensation.

    Advice to Management

    Be accountable, be responsible, and stand up for your employees. This position is not expendable. Account management is one of the hardest positions in the company. Ask anyone is any other department if they would want to work in Account Management, and I will bet 90% of them say absolutely not.

    Press Ganey Response

    Jul 13, 2016 – Chief People Officer

    Thank you for your feedback. We are pleased that you appreciate the flexibility that Press Ganey provides for our associates. This flexibility is a direct result of listening to the voices of... More

  8. Helpful (2)

    "Account management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The PTO and Sick time is great and the flexible schedule when needed especially for those with a family

    Cons

    You are expected to check emails respond etc. when out and if not then there is that much more you have to address. The lack of management skills that the company has as a whole is lacking, not one department operates with the same standard. The turn over in management and upper management is startling along with the numerous added upper management roles, Press Ganey is very top heavy


  9. Helpful (4)

    "Great Benefits! (IF you ever get to use them)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Comment Processor in South Bend, IN
    Former Employee - Comment Processor in South Bend, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Press Ganey full-time (More than a year)

    Pros

    Ability to work from home with flexible hours.

    Cons

    The excellent benefits that entice employees to work there, such as immediate vacation, can rarely be used unless you are willing to "work the system" (call off sick and after all sick days are used, it will automatically count against your vacation). Pay is low and often misrepresented.

    Advice to Management

    Be transparent and realistic with candidates and new hires regarding benefits and pay.


  10. Helpful (2)

    "PMO - Sr. Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Press Ganey full-time

    Pros

    There are many highly talented people who are deeply committed to Press Ganey's mission. The organization is fluid and dynamic which I found exciting and stressful. To succeed one must be thick-skinned. Most people have a great deal of integrity in their work and relationships.

    Cons

    My group has experienced a great deal of turnover in leadership which led to multiple changes in processes and priorities. The culture is very political and cliquish with key IT leaders that worked together previously. IT leadership seems incapable of long-term planning, not sure why because they are intelligent. Women and minorities are underrepresented in leadership across the organization.


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