Press Ganey Reviews | Glassdoor

Press Ganey Reviews

Updated June 30, 2017
203 reviews

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203 Employee Reviews

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Pros
  • Flexibility to work from home (for some positions) (in 13 reviews)

  • Work-Life Balance: Great company to work for with a good (in 10 reviews)

Cons
  • slightly lower starting salary than I would have preferred but worth it for the work life balance (in 7 reviews)

  • Every position does require a lot of work but you do get recognized for your hard work (in 7 reviews)

More Pros and Cons

  1. "my review"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The friendly employee atmosphere and knowing that we are helping other people.

    Cons

    I honestly can't think of any cons at the current moment.


  2. Helpful (3)

    "Great exposure to hospital operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advisor in South Bend, IN
    Former Employee - Advisor in South Bend, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Press Ganey full-time (More than 5 years)

    Pros

    PG offers tremendous learning opportunities - almost feel like you should be paying them for the education (until you spend 200 nights on the road).

    Cons

    Lots of change as company has evolved into a multi-faceted organization. Lots of stuff going on internally and sometimes clients can see it through miscommunication and dropped balls. Sales rule.

    Advice to Management

    Pay your advisors more money! They work their tails off and have huge impact on relationship retention.Why should sales get all the monetary reward when all they do is process the renewal?

  3. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in South Bend, IN
    Current Employee - Account Manager in South Bend, IN
    Recommends
    Approves of CEO

    I have been working at Press Ganey (Less than a year)

    Pros

    Great company to work for - great health benefits, 401K, bonus potential and recognition. The company offers a nice array of opportunities for growth and development as well as tuition reimbursement. The company is large but the Executive Staff is highly engaged.

    Cons

    Due to the size of the organization, oftentimes virtual employees are not recognized as much as those in the corporate office.

    Advice to Management

    Continue working towards the mission of PG. Please be sure to train your managers before promoting them to management. It would be great to have mentors for each employee to ensure everyone is allowed the opportunity to succeed!


  4. "Great environment to work from."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Form Designer
    Former Employee - Form Designer
    Recommends
    Approves of CEO

    I worked at Press Ganey full-time (More than a year)

    Pros

    Great place to work and gain longevity within your resume work experience.

    Cons

    Minimum communication with employees and employers


  5. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time (More than 3 years)

    Pros

    Great benefits and people. Leadership interested in employee feedback and innovative ideas. Stimulating work for an industry leader.

    Cons

    Large company which leads to unnecessary bureaucracy. Can be a stressful environment at times.


  6. Helpful (5)

    "A mixed, messy bag."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in South Bend, IN
    Former Employee - Anonymous Employee in South Bend, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Press Ganey full-time (More than a year)

    Pros

    - A corner on their market.
    - Flexible hours,
    - Yearly Employee Bonuses.
    - Great HR support for employees.
    - Great Benefits
    - Employees care about each other.
    - Plenty of work to do.
    - Meaningful work.

    Cons

    - Aging data infrastructure.
    - Incredibly siloed departments.
    - Arbitrary management choices & deadlines
    - Corporate dog and pony show meetings that repeatedly rebrand existing initiatives.
    - Work is frequently thrown away
    - Work is frequently trapped in bureaucratic limbo, being both funded and not funded.
    - Employees don't have enough training, leading to crazy-quilt solutions that are not evaluated for the level of risk they present.
    - "Your desk is frequently on fire", (frequent choatic show-stopper emergencies that prevent the real work from getting done.)
    - Leadership very disconnected from employees.
    - Employee reviews follow a strange, abstract template that has very little meaning to all involved.

    Advice to Management

    You guys have your challenges like any other company, so I wish you well.. The Cons above are seen in various departments (not just one job type). There is so much potential for this company if the right choices are made. Hopefully this feedback will help you.

    My own advice:

    - Get realistic about your business processes.
    - Assimilate your disparate teams and their processes.
    - Set your process management people up for success, stop under-staffing them.
    - Listen to your employees, not just management. They are constantly telling you that the work needs to be correctly.
    - Invest in Quality Control. (outside of the survey distribution part of the business). This means pay more attention to long term.
    - Actually follow the Agile methodology the company promotes.
           - Don't set dates up in advance, get realistic estimates first.

    - Invest in training for your employees.


  7. "Outstanding people!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in South Bend, IN
    Former Employee - Anonymous Employee in South Bend, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Press Ganey full-time (More than 3 years)

    Pros

    I worked with some of the brightest and most dedicated people when I worked here. I hope they continue to do great work to improve the patient experience.

    Cons

    Communication between departments is inconsistent depending on which groups you work with.

    Advice to Management

    Listen to your employees - there is so much talent at PG. Promote within and make sure top talent has opportunities or they will find them elsewhere.

  8. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in South Bend, IN
    Current Employee - Anonymous Employee in South Bend, IN
    Recommends
    Positive Outlook

    I have been working at Press Ganey full-time (More than 10 years)

    Pros

    Most department have flexible hours, have full health, dental and vision benefits. Everyone is easy to get along with and there is great team work. Location is great!

    Cons

    Communication is sometimes slow within the department. Some department do not receive the recognition they deserve.

    Advice to Management

    Keep employees informed about what is going on with and within the department. Please be flexible, life happens. Please recognize your employees


  9. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    people are very understanding and ready to guide the new employees patiently

    Cons

    not enough communication within different departments in the organization


  10. "Strong Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very motivated management team. Culture has gotten significantly better over the past few years. Entrepreneurial.

    Cons

    Pushing into new markets will be a challenge for the company.

    Advice to Management

    Continue to innovate.


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