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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Free food and when the shop is not busy you get an opinion to go home." (in 277 reviews)
- "The pay is good for the job and the company policies really look after you." (in 134 reviews)
- "the people I worked with were nice and fun" (in 80 reviews)
- "Good Team and Good Mgmt" (in 68 reviews)
- "The salary is good for starters" (in 62 reviews)
- "Poor management and under" (in 121 reviews)
- "Very tiring if working full time Repetitive tasks Some managers are rude" (in 113 reviews)
- "Long hours and sometimes last minute shifts" (in 97 reviews)
- "Caught a few team members picking noses and have bad odour." (in 49 reviews)
- "long hours standing" (in 26 reviews)
Ratings by Demographics
This rating reflects the overall rating of Pret A Manger and is not affected by filters.
Reviews about "food"Return to all Reviews
- 1.0May 23, 2019Anonymous EmployeeFormer Employee, more than 1 yearLondon, England
I like the food it's free and team is nice
Bad manager and team leader is lazy in the office long hours little wage Not a good company to work for14
- 5.0May 19, 2019Anonymous EmployeeFormer Employee, more than 3 yearsLondon, England
I really enjoyed working at Pret A Manger for 4 years! The atmosphere was amazing and we worked great as a Team. The customers were really friendly and they would make your day go quickly and smoothly. The hourly pay rate is decent and you get paid every Thursday which is great! I was allowed to pick shifts around my personal life and commitments! You are allowed free food and drink (free coffee is so useful in the morning) on your shift which is so nice! I miss having that perk because Pret is so delicious! When your off shift you get 50% off food and drink. Career Progression is highly regarded within the company and I was promoted to Supervisor after 2 years. Trust me I did not like resignation from Pret.
The job was sometimes really stressful. Firstly, the full time staff had really early starts from 5am and the hours were extremely long. My colleagues who worked full time were absolutely battered in the last 2 hours of thier shift and it was so disheartening to see them go through this. Some of them were quite upset and stressed out. I was working part time so for me lunch time was a real pain. Sometimes, we had to make Sandwiches and Baguettes within 30 seconds. They had to be made and on the shelf within 15 minutes. You are constantly under pressure. You need to memorise how to make 10-15 different types of coffee and they have to be made within 20 seconds so the customer only spends a minute in the store if they are taking out. If you really want to be successful at Pret you need to be in your managers "good books" or their "favourite employee" and they are lenient on you. Otherwise, you are treated like a robot by them. If one person makes one mistake when a mystery shopper is in the store the whole team have to suffer and we all lose out on the £1 extra per hour bonus. The shelves have to constantly be filled else we lose out on the £1 extra per hour bonus. That's a loss of £25 if you work 25 hours a week at Pret. Overall, I still recommend it to people who are looking to kick start their career!
- 3.0Mar 29, 2013Administrative OpenerCurrent Employee, more than 1 yearNew York, NY
Free food for items made in store.. half off items that are bought to sell. Weekly bonuses + tips. Statewide company party twice a year.
Heavy workload, borderline demeaning, discrimination.5
- 1.0Aug 3, 2021Team LeaderFormer Employee, more than 1 year
Free food and when the shop is not busy you get an opinion to go home. Not for your benefit because you don’t get paid!
Racist management. They have serious issues that need to be resolved. I wouldn’t recommend this job to any black or brown person! They will bully you and remind you your place in society! It’s disgusting7
- 4.0Apr 13, 2022Sales Floor Team MemberFormer Employee, more than 1 year
Given paid Half an hour break with free lunch which was great as Pret's food is really nice. Gold card that give us discount on Pret Stores
It's a very exhausting job if you work in a busy store Some customers were really rude
- 4.0Feb 4, 2021Barista, Server, Hostess, and CookFormer Employee, less than 1 yearRoyal Tunbridge Wells, England
Hospitality is lots of fun, making customers happy is great and can sometimes surprise them with a free lunch. Competitive hourly rate. Feeding homeless/sending leftover food to food bank at the end of the day is good. No waste. Go the extra mile to ensure everything is very clean.
You're held to the absolute highest standard at all times with no slack which is why the service is uniform and so great but of course very tiring on staff. Managers sometimes looking after 3-4 branches at once which makes it difficult to ensure your hours work for you because managers are spread so fine.
- 4.0Apr 11, 2023BaristaFormer Employee, less than 1 yearLondon, England
- Pay is alright depending which zone you’re in - Free food and drinks during breaks and at times you can claim any available food left at the end of closing shift
- Time management is unpredictable, there are chances that you’ll be in for closing shift on a monday and opening shift for tuesday. (where you go back home at 7, sleep, wake up at 4am, work) - Mystery shopper, your extra £1 ph is determined by another employee. There are certain employees who doesn’t care enough for the other full-timers. Basically speaking, you are not in control of that extra income. - A lot of work politics
- 1.0Nov 15, 2016General ManagerCurrent EmployeeNew York, NY
Free food, good coffee, company parties, some nice people
-Racist, non-inclusive environment that upper management and hr are fully aware of but ignore. The use of the 'N word' and many other racial slurs are common every day. You wonder how some of these people got hired into a customer service job. -Very political when it comes to treatment of certain employees -Unprofessional and low class work environment, with coworkers treating each other horribly, and also being disrespectful and rude to customers. Sexual harassment is also common. -Terrible management training program for new hires. Very little follow through and proper instruction in the shop. You're basically on your own. Some decent classes at the training center with good instructors but there are very few of those. -Most outside manager hires and many other employees come from traditional fast food and are really unprofessional and have very low management skills7