Prezzo Reviews | Glassdoor

Prezzo Reviews

Updated June 10, 2018
57 reviews

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3.2
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Prezzo CEO Jon Hendry-Pickup
Jon Hendry-Pickup
17 Ratings

57 Employee Reviews

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Pros
  • "You can improve you English very quick, Good sallary plus tips and staff food" (in 7 reviews)

  • "Free meals,nothing else whatsoever, not worth it" (in 7 reviews)

Cons
  • "No break paid or proper break after 6 hours work" (in 3 reviews)

  • "Credit card tips barely go the staff, no structure throughout the whole company, hiring and promoting staff based on look rather then skills" (in 3 reviews)

More Pros and Cons

  1. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly team, free lunch, tips, the management is nice, good training

    Cons

    Long hours, only one day off per week


  2. "Its just about business and numbers not about experience and quality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head Chef in Beaconsfield, England (UK)
    Former Employee - Head Chef in Beaconsfield, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Prezzo full-time (More than 3 years)

    Pros

    Flexible schedule, you are in charge with your kitchen, you are working in a clean environment, your wages are on time always.

    Cons

    Ridiculous budgets and standards to achieve, struggling to train and keep staff. Really high turnover of employees. Stressful week-ends, really hard to motivate the team.

    Advice to Management

    Take care of your employees, they will run your business better.

    Prezzo Response

    Apr 23, 2018 – Head of Resourcing

    Thank you very much for taking the time to share your feedback. We are happy to hear the positive feedback that you have shared. We would love the chance to speak to you further about some of your... More

  3. "Waitress"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Prezzo part-time

    Pros

    Free meal with every shift over 3 hours
    Friendly people

    Cons

    Sometimes tips don't get shared fairly, especially with the new staff

    Prezzo Response

    Apr 23, 2018 – Head of Resourcing

    Thank you for taking the time to share your feedback regarding your time with Prezzo. We have taken the feedback regarding sharing of tips under consideration and have implemented policies this year... More


  4. Helpful (1)

    "Worst company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager
    Former Employee - General Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Prezzo full-time (More than 8 years)

    Pros

    Really kind and hard working people on floor and kitchen, who do their best to make everything work. There was a time (few years ago) when it was a really good company to work for, but it's going downhill for a while.

    Cons

    It's only worth to reach the level of supervisor, maybe assistant manager. There is no bonus for almost a year already, they don't even bother to answer to the appeal form sent. Operation managers don't care about nothing but numbers, you can't even explain yourself, as they interrupt you in the middle of your sentence, shouting. Writing reports which are not true, and there's no way for us to prove the truth. No improvements, only cutting off everything, not letting you to have enough staff on shifts, making the staff who work running like headless chicken. Managers earning around £1 more/hour than a waiter is ridiculous. Of course they expect you to work 10-12 hours shift without break, and 60-70 hours per week, as they 'can't find anyone to cover', and if you signed the opt out form to work more than 48 hours/week, there is no further limit. And this is only half of it. Very unprofessional company. No wonder more and more GM and operation managers are leaving this sinking ship, even after 10 years with Prezzo.

    Advice to Management

    Don't let your staff to suffer, disappoint and leave. If there is a serious problem in a branch, at least give a visit, restaurants are not machines, the staff are not robots, so numbers and graphs are not everything.

    Prezzo Response

    Apr 23, 2018 – Head of Resourcing

    Thank you for taking the time to share your feelings and feedback regarding your time with Prezzo. We are working hard towards a large number of changes which we hope will effect our teams in a... More


  5. "Not recomended"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Supervisor in Farnborough, Hampshire, South East England, England (UK)
    Former Employee - Former Supervisor in Farnborough, Hampshire, South East England, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Prezzo part-time (More than 3 years)

    Pros

    The pros used to be:
    good staff food
    fair tips
    good training

    Cons

    Since working there all the pros were taken.
    You can only get staff food through working long enough hours (not possible to part time workers unless you're a chef)
    the kitchen staff were arrogant and open would shout across the restaurant ruining the experience for guests
    all tips went to management by the end. I would only get £3 a week despite working every day evenings
    The training I have been told has stopped which is a shame as this was very useful.

    Advice to Management

    Do get involved with the work, I understand you are there to manage. But if it is a busy day, don't stand aside and watch the chaos only to intervene to talk to kitchen staff. Don't take all the tips due to seniority as the pay isn't the best and we rely on the tips. Besides, at the end of the night the working staff earns them.

    Prezzo Response

    Apr 23, 2018 – Head of Resourcing

    Thank you for taking the time to share your experience. We are sorry that not all of this was a positive experience for you. We have worked on new policies and procedures recently which have been... More


  6. "Pay How often do staff get paid!? Is it weekly or monthly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender in Nottingham, England (UK)
    Former Employee - Bartender in Nottingham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Prezzo part-time (More than 10 years)

    Pros

    Good tips, staff food, really good management and training within this company a real good one to stick to!! Just confused about the pay

    Cons

    There is literally no cons to this company everyone who works here is so lovely and I left but I am now looking to return with the company because I love it so much!!

    Advice to Management

    Nothing


  7. Helpful (1)

    "It’s going down the hill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in London, England (UK)
    Former Employee - Operations Manager in London, England (UK)
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Prezzo full-time (More than 5 years)

    Pros

    50% discount card
    Food on shifts
    Opportunities to grow in the company (as the turnover is huge )
    Nice decor in most of restaurants

    Cons

    Not taking care of people anymore
    Director can not careless
    No bonuses
    Too many discounts this brings terrible customers in
    Cutting on labour cost , food portions and quality of food went down
    No training provided
    Mess in the head office
    Managers getting paid £9 per hour
    Badly run business

  8. "No so happy ..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Waitress
    Current Employee - Waitress

    I have been working at Prezzo part-time (Less than a year)

    Pros

    Unprofessional management.... the way how the manager is speak with the staff is realy bad....freee food pasta and pizza every day ...free coffee... you should to drink tap water all day ... 2..3 hours break is depend is busy or no.... nobody is make for you properly or professional Training.... when you make mistakes the manager is screaming to you.... sometimes they play with your hours and they don’t care for example the time is 4.10 min they coming to you and they can say you finish at 4 ... so 10 min you work on the floor for free...

    Cons

    They share a tips and service charge weekly...

    Advice to Management

    Improve your way to make a training to the staff and the way how to speak with the staff nobody is a sheep 🐑....

    Prezzo Response

    Apr 23, 2018 – Head of Resourcing

    Thank you for taking the time to share your feedback. We are sorry that some of your experience has not been positive during your time with us. We would like to discuss and understand your feedback... More


  9. "Waiter (Bartender)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Waiter/Bartender
    Current Employee - Waiter/Bartender
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Prezzo part-time (More than a year)

    Pros

    Discount of 50% on all Prezzo and Prezzo-owned restaurants
    Free meal per shift
    Family feel to the staff; very close and friendly
    Tips are shared

    Cons

    Poor communication at times between front staff and kitchen
    Pay per hour seemingly low

    Advice to Management

    None


  10. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Southampton, England (UK)
    Former Employee - Supervisor in Southampton, England (UK)
    Recommends
    Positive Outlook

    I worked at Prezzo (Less than a year)

    Pros

    Good tips, nice and young people

    Cons

    too many hours per week

    Advice to Management

    its really nice


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