Priceline.com Reviews | Glassdoor

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Priceline.com Reviews

Updated October 11, 2017
18 reviews

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2.0
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Brett Keller
9 Ratings

18 Employee Reviews

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Pros
  • Good work life balance, I was surprised some reviewer(s) said they have to be online 24/7 because that's not the case for anyone on my team (in 28 reviews)

  • Motivated People, Healthy work environment (in 10 reviews)

Cons
  • The lack of COO is driving upper management to lose focus on what happens to the customer dollars once they make it in the door (in 6 reviews)

  • Very corporate, hard to move the needle on change (in 3 reviews)

More Pros and Cons

  1. Helpful (5)

    "Poor leadership, not what it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Norwalk, CT
    Current Employee - Director in Norwalk, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Priceline.com full-time (More than 8 years)

    Pros

    Competitive compensation. Decent travel perks. Shuttles to train station. Free coffee. Bagel Thursdays. Am I at twenty words yet t?

    Cons

    New senior leadership was hired in haste by former CEO who quit the company shortly after. Many depts are left with inept, inexperienced leaders who are struggling to coordinate the efforts across departments and even within their own teams. Stress level 9999

    Advice to Management

    Require some exam for LT to ensure you're not hiring frauds.


  2. Helpful (6)

    "A Good Has Been...Now on its last legs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Priceline.com full-time

    Pros

    Good work life balance
    Part of The Priceline Group ( -> stock is doing well)

    Cons

    Uninspired Leadership at the top
    Technology department is in ruins (thanks to a clueless- "I dont know, you tell me" CTO)
    Mass attrition in record numbers in recent months -> unhealthy work environment + mediocrity in all facets (HR, Product, Software, Business, etc.)

    Advice to Management

    No advice really (they know it all apparently).

  3. Helpful (3)

    "Your job and sanity is always on the Line."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Norwalk, CA
    Former Employee - Manager in Norwalk, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Priceline.com full-time (More than 3 years)

    Pros

    Overall has competitive benefits, vacation and acknowledgement of holidays. Company tries to define its culture.

    Cons

    Just like its difficulty in finding its marketing brand again, certain department management are having difficulty in finding its measure of success. Manager level receive much of the growing pains when some departments are using fisher price software systems and 10 plus year old technologies to find answers and solutions that upper management needed yesterday.

    Advice to Management

    You can't be the size of the titanic and expect to tell the management down below to make a quick left turn instantly in the dark. You need to make the upgrades that are robust, train that staff how to use it and have actually experienced management lead these departments in helping redefine this company during the day and in the dark.


  4. Helpful (13)

    "Trending Down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Norwalk, CT
    Former Employee - Anonymous Employee in Norwalk, CT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Priceline.com full-time (More than a year)

    Pros

    Summer Fridays, which have been reduced.
    Benefits are decent.
    Decent office environments in NY and CT.

    Cons

    CEO is arrogant and biased against woman. CFO thinks he knows everything about every other function in the business. Both have only ever worked at Priceline, so have no perspective on the world outside of Priceline. CTO is a bully, and the CEO is afraid to stand up to him and do the right thing. People are generally unhappy at all the recent changes, while sr. leaders ride the wave of an ever increasing stock price to line their pockets. HR is ineffective at being able to bring about change . . . really just able to admininister pay, benefits, and basic programs. So happy that I am no longer there.

    Advice to Management

    Fire the CTO before all your best talent leaves.
    CEO should begin to believe there's capability beyond just those who are his pals and members of his church.
    CFO needs charm school.


  5. Helpful (3)

    "Contact Center Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Priceline.com full-time

    Pros

    Excellent benefits, work / life balance and family friendly

    Cons

    Salary is not competitive. Upper Mgmt turnover is a major redflag

    Advice to Management

    Invest in talent and do what is necessary to keep your talent. Cut dead weight.


  6. Helpful (9)

    "Once great, now a mess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Norwalk, CT
    Former Employee - Anonymous Employee in Norwalk, CT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Priceline.com full-time

    Pros

    Great people to work with. Teams work diligently and want to push the envelope and genuinely care about their work, the company, and their coworkers. Initiative and passion used to be rewarded.

    Cons

    Management oversight is killing morale. So many leadership changes in recent years crippled the culture and some senior staff that were brought in immediately asserted dominance rather than nurturing the talent they had. It went from a place that cared about employees to a totally results driven workplace, and in such a lean environment (which seemed like it kept getting leaner), burnout started to occur more frequently than it did in years past. Management decisions also, in many cases but not all, keeps the business a step behind it's competitors as well as the group companies. The lack of willingness to take risks is part of that. It's become a place that is obsessed with contributing to the stock price and growing it's bottom line rather than promoting innovation in it's tech, design, brand, etc. It's also a place that really favors bringing in new talent instead of promoting perfectly qualified and motivated employees to new positions. This has caused many pain points because of how lean the teams are and many times employees leave or are let go with so much knowledge of their systems or business that was never properly shared, and it is also a slap in the face to many employees that then see that they aren't getting recognition for their work and maybe aren't being valued.

    Advice to Management

    Start caring about your employees again. It used to be such a fun place but it has recently had the life sucked out of it. There are many employees that are deserving of recognition for contributions...actually start paying attention to them again or else you'll lose them. You won't push the business and be a leader if you keep shutting down initiatives due to perceived risks; you have to take risks to continue to grow.


  7. Helpful (3)

    "Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Norwalk, CT
    Former Employee - Anonymous Employee in Norwalk, CT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Priceline.com full-time

    Pros

    Great People fun place to work at one time.

    Cons

    Poor People management. Change resistant

  8. Helpful (6)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Work life balance, solid stock. Improving backend technology. Giving back to the community. Travel perks! Nice co-workers and decent benefits.

    Cons

    Really tough for women to advance. There are token women in leadership positions but the guys will be promoted faster than women. Unfortunate part is that instead of seeing this as systemic the leadership team dismisses it as disgruntled employees. I hope the Priceline group looks into these charges.

    Advice to Management

    Promote women! Enjoy the benefit of their ideas- it may just be what you need to get the conversion increases you are looking to achieve.


  9. Helpful (9)

    "No longer a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Norwalk, CT
    Current Employee - Director in Norwalk, CT
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Historically a Great work-life balance, but slowly dwindling due to new rule of being online 24x7 (slack, email, phone).
    Great stocks and bonus.

    Cons

    New management treats women poorly. Not a place for a female to get ahead, get recognized, or even feel safe in her position.

    Advice to Management

    Look closely at your recent management changes. You have some very bad people who are going to hurt your reputation. Treat all employees fairly. Stop promotions based on boys club and go back to performance based.


  10. Helpful (3)

    "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Flexible office hours, nice location.

    Cons

    Disorganized, no career opportunity, no room for new ideas.


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