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Primary Residential Mortgage

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Primary Residential Mortgage

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Primary Residential Mortgage Reviews

Updated Sep 15, 2022

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Found 251 of over 255 reviews

3.6
54%
Recommend to a Friend
66%
Approve of CEO
Primary Residential Mortgage President and CEO Kenneth Knudson
Kenneth Knudson
65 Ratings

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Top Review Highlights by Sentiment

Pros
  • "Originally I thought I had great management(in 11 reviews)
  • "Culture is great and geared toward entrepreneurial people.(in 9 reviews)
  • "I love working at this company, Employee for 4 years, my manager is awesome and it is one big family, when you need support for medical or other reasons, they are there for you.(in 8 reviews)
  • "Great people in the organization in both the field and corporate office.(in 8 reviews)
  • "Also the other employees are fun to be around and help create a casual fun working environment.(in 6 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Primary Residential Mortgage and is not affected by filters.

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  1. 5.0
    Former Employee, more than 1 year

    Amazing company

    May 16, 2022 - Mortgage Loan Officer in Vancouver, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Friendly, caring, and supportive staff

    Cons

    long hours, no guaranteed pay

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  2. 2.0
    Current Employee, more than 1 year

    Willing to increase workload of employees, but not pay

    May 11, 2022 - Post-Closing Department in Salt Lake City, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -The work environment is generally great, there are a lot of wonderful people here. -You can learn a lot, it can be very easy to move around and try out different roles within the company depending on what role you're interested in. -The office is nice and always clean.

    Cons

    -The pay is VERY low, it is stated that this is in order to avoid layoffs during slow times but in my opinion I want to afford to live now even if that means having to find a new job in the future. -Some of the upper management are very condescending and prioritize the teams that they have friends in at the expense of others. -Work often seems to go to the wrong people, for instance something that would make sense for Team A to do goes to Team B instead, meaning that they have to learn more in order to do the task and possibly feel overloaded by the work because, for whatever reason, upper management decided tasking Team A with that responsibility.

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    2 people found this review helpful
  3. 3.0
    Current Employee

    Could be better

    Sep 15, 2022 - Mortgage Loan Officer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lots of training support and fail safes to look to.

    Cons

    Lack of support in Human Resources or recognition as well as lack of supervising for branches individually owned and operated.

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  4. 2.0
    Former Employee, more than 5 years

    Not the same company that I was hired with

    Sep 3, 2022 - Senior Underwriter 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Company culture much better when the family was still involved

    Cons

    Loose all health benefits the day an employee is let go. Doesn't matter how many years with company. Kept employees with less experience

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  5. 1.0
    Former Employee, more than 3 years

    Cliche office enviorment

    Aug 25, 2022 - Account Administrator in Salt Lake City, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The only positive I can think of is their pay is almost livable since they have to coax you into staying some how due to them lacking in every other area.

    Cons

    You only get career opportunities if you are willing to continually be walked on and belittled by project managers from your own and other departments. One saying that was very common, "Good work is rewarded with more work." Other department heads will be very aggressive when they don't understand a situation or process even when you try to guide them through it step by step, with pictures and detailed instructions. Upper management is strongly in the "boss" category instead of "leader" seeing as they might not even be in the office most of the time. They will point fingers in every direction when things go sideways, usually having blame land on a newer, less socially liked employee. They speak of transparency and "Red Shoes Living" yet hide when layoffs are ahead and have a permanent sense of entitlement because they are surrounded by "yes men/women" giving no sense to realistic expectations. Preferential treatment to employees that will "gab and gossip" with upper management, despite these employees having very low production levels and passive aggressive to aggressive demeanor. Gossiping of new employees and how they don't know as much as a tenured 5+ year employee. They're willing to say bad, nasty things about someone who just started and understands little about mortgage even if their department doesn't even work with loans. Tenured employees do not like to share how to complete simple processes or the details and reasons for said processes but, expect you to be able to do everything with out assistance in entry level positions. Literally using "Type A personality" as an excuse when branch members and corporate members are caught being abusive.

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  6. 3.0
    Current Employee, more than 1 year

    The branches are good

    Sep 1, 2022 - Digital Marketing Specialist in Cranston, RI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Local branches are aware of what’s going on. Good people, know what’s going on with their clients, great at their jobs, honest loans. Flexible work days, autonomy.

    Cons

    Corporate is out of touch, has no clue what local marketing does.

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  7. 5.0
    Current Employee

    Fun

    Aug 18, 2022 - Loan Officer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Easy, fast paced, caring, and

    Cons

    Static, no room for advancement.

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  8. 5.0
    Former Employee, more than 1 year

    Fantastic place to work

    Jun 29, 2022 - Mortgage Loan Orignator in Towson, MD
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I had 3 managers who all were available for business and technical assistance nearly all the time. The location has great things to offer Realtors in order to help MLOs create mutually beneficial relationships/value-add. All parts of the process from origination to close are in-house and there's truly a team mentality. This is by far the best company I've worked for.

    Cons

    I truly can't think of a single thing that I didn't like about the company, management or anything else.

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  9. 4.0
    Current Employee

    Customer service Representative

    Aug 9, 2022 - Customer Service Representative in Salt Lake City, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay and break room

    Cons

    Bad hours and sometimes bad communication

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  10. 5.0
    Current Employee

    Unusually Long Tenure for Loan Officers

    Feb 13, 2022 - Regional Branch Manager II in Plano, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    "Freedom within a Framework" is their motto and it's appropriate. For the properly experienced mortgage professional, the business platform is simply the best platform available. The tenure for the average Loan Originator is nearly 8 years. Loan Originators are Transient Employees. Mortgage Business Platforms are complex and vary greatly from one to the next. And It can be a challenge to sort through the details/offerings/benefits of these platforms to determine if the business platform is truly exceptional or if it will be a good fit for a job seeker. An average tenure of 8 years is FAR above the national average. Long tenure is effectively cuts through the complexity of attempting to judge a company. It's solid evidence that the company exceptionally services the needs of it's employees. Tenure is a VERY important statistic in the mortgage industry.

    Cons

    The payroll system is awkward. The company offers SO MANY systems, marketing, programs, etc., that some "Best Practices" coaching would be helpful.

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    1 person found this review helpful

    Primary Residential Mortgage Response

    VP of HR

    Yes! We are excited about our origination team(s)! The "Freedom within a Framework" model truly is advanageous to many. The training team can definitely assist with some "Best Practice" training. If the necessary tools aren't available, we love to hear feedback so we can work to provide new and improved resources! We have had some system challenges the past few months - and, change can be difficult. We have been working dilligently on solutions and have some great tools coming, soon. Hang in there! Thank you for your patience.

Viewing 1 - 10 of 251 Reviews

Primary Residential Mortgage Reviews FAQs

Primary Residential Mortgage has an overall rating of 3.6 out of 5, based on over 255 reviews left anonymously by employees. 54% of employees would recommend working at Primary Residential Mortgage to a friend and 52% have a positive outlook for the business. This rating has decreased by -11% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Primary Residential Mortgage employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Primary Residential Mortgage. This rating has decreased by -7% over the last 12 months.

54% of Primary Residential Mortgage employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Primary Residential Mortgage 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Primary Residential Mortgage to be senior leadership, career development, management and the cons to be compensation, benefits.

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Primary Residential Mortgage photo of: Preparing Christmas dinner for the homeless
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