Primary Residential Mortgage Reviews
60% would recommend to a friend
(283 total reviews)
Kenneth Knudson
67% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "If you work at a branch with nice people and a good branch manager the culture is great." (in 10 reviews)
- "Also the other employees are fun to be around and help create a casual fun working environment." (in 7 reviews)
- "since the layoff last year it has been extremely busy and stressful and it feels like I'm not being appreciated." (in 7 reviews)
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Found 283 of over 287 reviews
Updated Nov 28, 2023
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- 5.0Nov 28, 2023Loan ProcessorFormer Employee, more than 8 yearsDallas, TX
Pros
Back office corporate help is great!
Cons
Turn times could have been faster
- 3.0Nov 10, 2023Mortgage Banker (MLO)Current Employee, less than 1 yearCharlotte, NC
Pros
Not a lot of micromanaging
Cons
Not a lot of money
- 3.0Nov 3, 2023Loan ProcessorFormer Employee
Pros
It support is great, and so is underwriting
Cons
Can be demanding for some, depending on the files you get.
- 5.0Oct 12, 2023Senior Mortgage Loan ProcessorFormer Employee
Pros
Very Nice people, very knowledgeable
Cons
Mortgage industry is slow & not performing
- 2.0Dec 14, 2022Anonymous EmployeeFormer EmployeeSalt Lake City, UT
Pros
-Lower Management is great. -Their checks don't bounce.
Cons
-Ever since ownership/upper management changed, company loyalty to their employees has gone down the tubes. You are now just a number/worker to make them money. (Previously, the company/owner would not to layoffs, and would prepare for the down-times, or move people around; now, they do not care.) -They will change the bonus/incentive plan saying it's better, and now has no limit. But, in reality they now require a minimum that is hard to obtain; so, most people no longer receive any bonus/incentive. -You can get a certification and thus receive more work, but may not receive a raise to match. -When people are laid-off upper management will tell you "don't to worry about those people, they'll survive". And when it's your turn, they'll tell you the same about yourself. -Early layoffs were about trimming the fat, which is typical. But, later layoffs trimmed the highest paid in each department, with no regard to any tenure, quality issues, or objective measurement except that you made the most. -Benefits are mediocre at best.
3
Primary Residential Mortgage Response12moThank you for leaving a review. Making the decision to part ways with our team members is never easy, even more so during a time of unprecedented change impacting our industry. We appreciate you sharing your feedback with us and will use it to find ways to improve our employee experience.
- 1.0Feb 21, 2023SpecialistFormer Employee, more than 1 yearSalt Lake City, UT
Pros
My coworkers were amazing, the benefits didn’t bankrupt me, I actually got to use my PTO
Cons
The management of PRMI could have been handled better. Layoffs, as others have said, were poorly handled. Teams of 20 were whittled down to 4-5 employees, with a similar output and responsibility expectation post-layoff. They refused to backfill positions, opting to just offload responsibilities to other team members, often without a compensation increase. Two weeks before Christmas 2022, upper management announced a decrease in pay for remaining employees in 2023, where hours and salaries were cut by 25-33%. In my time with PRMI, I noticed a very significant decrease in quality of culture. Middle management would talk negatively about team members, painting them in a bad light to their peers. Professionalism sometimes just went out the window entirely. It was very clear that my coworkers affected were miserable, and their departures (pre-layoffs) were never a surprise. Those who stayed were “rewarded” for their loyalty with unclear communications and sudden loss of jobs. Pay is, very clearly, well below market value for the asks.
1Primary Residential Mortgage Response8moThank you for the feedback. Glad you had great co-workers! It makes all the difference when we work with good teammates! Hope you were able to enjoy the PTO while relaxing and re-energizing. Yes, yes, we went through some rough months, for sure! Wish we could bring everyone back, but that is tough to do when the volume doesn't support the staffing numbers. Team members have realized their full pay, however, and we are grateful for that! We are also excited about the uptick in volume this year and anticipate good things in the months ahead! Sounds like we can all do a better job with professionalism. We definitely want to focus on the positive. Thanks, again!
- 3.0Jul 28, 2023Compliance AnalystFormer Employee, more than 1 yearSalt Lake City, UT
Pros
Established business structure, nationwide support
Cons
Very low pay for the work
- 4.0Jul 14, 2023Mortgage Loan OfficerCurrent Employee, less than 1 yearHouston, TX
Pros
Love the flexibility and family atmosphere
Cons
Hard work with little structure between branches
- 3.0Jun 6, 2023Motion Graphics SpecialistFormer Employee, more than 1 yearSalt Lake City, UT
Pros
I had great coworkers while at PRMI, and we were able to work on several interesting projects together.
Cons
When the market was great for mortgages they reaped the benefits but did not plan for the future. As soon as things changed many people were let go with no notice at all.
- 5.0May 30, 2023Training ManagerCurrent EmployeeSalt Lake City, UT
Pros
Smart hard working leaders that are committed to the success of the company.
Cons
It's a challenging time for the mortgage business, but they are doing well.
Primary Residential Mortgage Reviews FAQs
Primary Residential Mortgage has an overall rating of 3.6 out of 5, based on over 287 reviews left anonymously by employees. 60% of employees would recommend working at Primary Residential Mortgage to a friend and 44% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.
60% of Primary Residential Mortgage employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Primary Residential Mortgage 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.4 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Primary Residential Mortgage to be benefits, career development, management and the cons to be senior leadership, compensation.
