Prime Therapeutics Reviews

Pros

1-Culture 2-PTO & WFH Flexibility 3-CEO & Executive Leadership 4-Vision 5-Transparency

Cons

1-Leadership & Management: -Lack of Management Level Experience in Internal Audit -Lack of Industry Knowledge or Prime Business Model and Processes -Narcissistic Tendencies i.e. blaming others for failing or lack of progress, high level of self importance/superiority complex, manipulation of subordinates, lack of empathy, etc. -Gender Based Biases 2-Driven employees are silenced and identified as a problem 3-Minor coaching opportunities are highlighted in performance reviews and are considered reasons for not promoting or giving higher performance ratings 4-Audits are rarely performed by the team and if they are then they take years to complete or are never completed 5-Senior level auditors are heavily relied upon to carry the workload, team responsibilities and communication. Additionally asked to take on manager level responsibilities such as coaching and development.

Pros

In the past, Prime Therapeutics has been a company that cared about its employees. My managers and team members are all truly wonderful people that I enjoy working with on a daily basis.

Cons

There are a lot of frequent changes in projects which means a lot of technical debt and rushed project deadlines to meet the dates set by business. This means a lot of long hours by developers and ITQA. The technology is lacking. Developers have limited ability to test locally or use test automation due to company only using wso2. The current wso2 infrastracture at prime doesn't have support for static code analysis or security build scans, and automated unit tests are lacking compared to available frameworks in Java. This means that Developers are spending extra time on building and deploying every change to servers using jenkins and then on manually testing every change. Attempting to convince teams to use automated unit tests was met with the push back that "it's just more code to maintain". In summary, Prime is not a place to build your skillset in current technology if you're an api developer.

Pros

We had an incredible knowledge base that when utilized could bring anyone up to speed. We got a 600 dollar "gift" for COVID so we could purchase office supplies. The 600 dollars was taxed and we received 348.93. This is what happens when a company is subsumed by unmitigated late stage capitalism. We had vending machines. We were given the responsibilities of nearly every other department because we were a 24/7 entity. 15% shift differential for overnights.

Cons

- Favoritism - Nepotism - Out of touch with reality C level execs - Unfinished projects being used out of compliance because a director's kid enjoyed using it at home (one of many examples) - No communication between leadership and those responsible for their success. - Increased workload as turnover and the great resignation began. - No bonus for 2022, no merit increases. - Outsourced the entire EOC.

Pros

After years of stagnant systems and processes, Prime is beginning to innovate with new technologies and new ideas for the market. Managers are becoming more transparent and are trying to untangle complex knots in how the business is run. The business is healthy, and new goals continue to be achieved every year. Paid time off is generous for full-time employees, and managers are supportive when you need to take time off. Team members willingly jump in to help one another. There is a lot of thoughtful and intentional effort being put into building an inclusive work environment that goes beyond surface-level commitments to diversity.

Cons

The nature of the Prime's business of serving health plan clients means workload is sometimes at the mercy of contractual obligations and clients' requests. This can result in unexpected shifts in team priorities and sudden spikes in projects, leading to process and technical debt. There if often is a knowledge gap between how the corporate side and the operations side of Prime operate. Process documentation is often lacking or missing, so when new projects are started, a lot of time is spent remapping the current business processes before being able to assess what's possible.

Pros

Overtime so the pay was ok.

Cons

Where to start? Nobody helps when needed. Everyone wants to work on their own and they watch their own backs. That even includes supervisors. New President came in and hired all his friends and "let go" of all the good people that were there. Work life balance is terrible. I've done anywhere from 4 hr days to 16 hour days and no one bats an eye. They only see the 4 hr days. Only reason why I did those 4 hr days was because they didn't have work and asked people to go home. On top of that if you don't you have to stay within their metrics so you don't seem like you're not doing anything. Yes they micro manage.

Pros

I worked at Prime as a Clinical Review Technician for 2.5 years. I enjoyed the work at first and felt that it was fulfilling and important work (since we were processing Prior Authorizations to hopefully approve them). Prime provided some good benefits. Up to 156 hours of PTO and increases after a certain tenure. Depending on performance (whether you met the company goals and production expectations) you could qualify for an annual financial bonus. They converted to WFH after the 2020 pandemic shutdown, which I really appreciated since it provided more of a work/life balance for me. Hourly pay is better compared to other similar data entry roles.

Cons

Prime offshored some positions in the line of business I worked in. The explanation that we were given was that this would save the company money from hiring through 3rd party temp agencies and help retain more talent (less turnover), or something to that extent. This was very demoralizing for my team and for many of the techs overall because we felt like we were kept out of the loop and felt that our opinions did not matter. Because of that company decision though, we are overstaffed and the company regularly gives VTO (voluntary time off), but still expects techs to adhere to arbitrary production goals. During my last year working, my mental and emotional health took a dip and I became really burnt out from the constant micromanaging. I had really high quality work, and thought the job itself was fine, but felt that the relationship between supervisors and techs were superficial. Decisions being made at the highest level were impacting us technicians. While they care very much about member satisfaction and client satisfaction, they neglect our input on how to improve communication on process changes, policy changes, and production expectations. I would recommend this job to someone who doesn't mind micromanaging, likes WFH, and doesn't mind repetitive work that sometimes needs some problem solving or collaboration.