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    Prime Therapeutics Reviews

    Updated July 14, 2017
    298 reviews

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    Full-timePart-time
    2.9
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    James DuCharme
    71 Ratings

    298 Employee Reviews

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    Pros
    Cons
    More Pros and Cons

    1. Helpful (2)

      "I have more downs than ups. I was passed over for promotion due to favoritism"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Member Services Supervisor in Irving, TX
      Current Employee - Member Services Supervisor in Irving, TX
      Positive Outlook
      Approves of CEO

      I have been working at Prime Therapeutics full-time (More than 10 years)

      Pros

      It is a fast growing business and very stable. They try to keep their employees with the recent departmental reshuffle. Even those employees who did not perform well are able to transition over.

      Cons

      I am expected to do a lot with little recognition and promotion. I was prepared to move into the manager role in light of the company's growth. But now that the moment has arrived, I have been passed over for the second time in the company. My senior leadership only prefers to hire their friends whom they know and worked with before.

      Advice to Management

      They must promote from within especially good and loyal employees who have been with them more than 10 years

    2. "Excellent place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Certified Pharmacy Technician in Irving, TX
      Former Employee - Certified Pharmacy Technician in Irving, TX
      Recommends
      Approves of CEO

      I worked at Prime Therapeutics full-time (More than a year)

      Pros

      Regular hours, excellent training, plenty of opportunity for advancement, and frequent employee engagement events.

      Cons

      All work passes through various departments who are not always aware of how their job impacts or is impacted by the other departments.

      Advice to Management

      Continue improving transparency between departments and working on programs to better train each area in how best to ensure they don't inadvertently create issues for others.

    3. Helpful (4)

      "Dysfunctional Corporate Culture"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - N/A in Minneapolis, MN
      Former Employee - N/A in Minneapolis, MN
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at Prime Therapeutics full-time (More than 3 years)

      Pros

      There are some great people working there if you can find them. A steady paycheck.

      Cons

      Felt alot like High School. Favoritism. Very cliquey. Metrics are the most important thing. People are a commodity.Human Resources is a joke.

      Advice to Management

      Get over yourself. Maybe take some leadership training. Try truly valuing all employees not just the ones that kiss butt.

    4. Helpful (3)

      "Nepotism in the ranks, inability to create collaboration, leadership oblivious to their faults"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Director in Bloomington, MN
      Former Employee - Director in Bloomington, MN
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Prime Therapeutics full-time (More than a year)

      Pros

      Genuinely nice people nice people in the Sr director and below ranks. Work life balance is great because management doesn't expect you to do anything more than you are asked.

      Cons

      Nepotism by senior leadership related to promotions and engaging in turf wars. Smaller leadership group doesn't translate into a more agile, accountable or collaborative effort.

      Advice to Management

      Get unqualified people out of leadership, build out proper roles and responsibilities and development plans for grooming leadership.

    5. "Crisis Management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Call Center Agent in Irving, TX
      Current Employee - Call Center Agent in Irving, TX
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Prime Therapeutics full-time (More than 3 years)

      Pros

      Can't think of a single Pro

      Cons

      Total chaos. Every day they take more away from us. They take away our chairs when we go home at night! We can't even have a picture of our familiy on our desks or eat at our desks. what kind of place so cold you can't even have a picture on your desk? leadership keep talking about everything is positive and growth but ain't nobody seem positive around here to me

      Advice to Management

      stop with all of the changes and moving and negativity and treat us like we are human beings

    6. Helpful (1)

      "Please Read The Reviews"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Member Service Representative in Irving, TX
      Former Employee - Member Service Representative in Irving, TX
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Prime Therapeutics full-time (More than a year)

      Pros

      Insurance is the only thing that's great

      Cons

      This job only cares about the people they serve and not the employees that serves the people . You are literally a slave . You can't take off for vacation here and spend time for yourself because the block all the days months ahead of time ! You have to kiss behind and be fake and smile when your really unhappy . There's no open door policy , anything you say or do will ethier get you fired or written up . The calls are back to back with you catching your breathe , you put your phone in wrap up to catch your breath for fresh air they kick you out and basically force you to take the calls . The turn over rate is so horrible . This company can not keep nobody . I hope Walgreens understand and deal with the mistake they have gotten thereself in . No one at this company love this job . We put our fake face on until we apply for something wayyyyy better . 15.00 is not worth the stress , the lies , the broken promises and the slavery ways . Far as if you stay longer will give you chicken or pizza !

      Advice to Management

      Nothing will changed don't even waste your time !

    7. "Up and Up"

      StarStarStarStarStar
      Current Employee - Anonymous Employee in Eagan, MN
      Current Employee - Anonymous Employee in Eagan, MN

      I have been working at Prime Therapeutics full-time (More than 8 years)

      Pros

      transparent, culture, driven, unlike no other, people

      Cons

      growing pains, location, systems, culture, behind in times

    8. Helpful (3)

      "Highly Political and Unstable Leadership at the Top"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Eagan, MN
      Current Employee - Anonymous Employee in Eagan, MN
      Doesn't Recommend
      Positive Outlook
      Disapproves of CEO

      I have been working at Prime Therapeutics full-time (More than 3 years)

      Pros

      The people who work at the front lines really care about their roles and do their best, even given bad tools and outdated systems, to perform their duties.

      Cons

      Technology is outdated. The company is mired in bureaucracy and political in-fighting. The project life cycle is insane. Projects get spun up and then killed. Repeat annually.

      Advice to Management

      Take an honest look at how much churn happens in leadership and take a hard look at how much wasted effort occurs fighting the bureaucracy and the bad technology.

    9. Helpful (3)

      "IT Security Engineer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Security Engineer in Eagan, MN
      Former Employee - Security Engineer in Eagan, MN
      Doesn't Recommend
      Negative Outlook

      I worked at Prime Therapeutics full-time (More than 10 years)

      Pros

      Great location if you are south of the river.

      Cons

      Organization lacks direction, weak management, HR is a joke and does nothing! Double standard.

      Advice to Management

      Be proactive to the employee surveys. Be open to a better way of doing things!

    10. Helpful (1)

      "Pharma member services"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Pharmacy in Orlando, FL
      Former Employee - Pharmacy in Orlando, FL
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Prime Therapeutics full-time (More than 3 years)

      Pros

      Decent pay an opportunity for overtime

      Cons

      Supervisor is clueless but being friends with people in high places goes along way. Bad company culture

      Advice to Management

      Hire better management

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