PrimePay Reviews

Updated Sep 16, 2020

To filter reviews, or .
4.0
78%
Recommend to a Friend
79%
Approve of CEO
PrimePay Chief Executive Officer William J. Pellicano (no image)
William J. Pellicano
126 Ratings
Pros
  • "It is an amazing work environment with a fantastic group of employees across all offices(in 9 reviews)

  • "The work/life balance here is very fair and the compensation is above the industry average(in 8 reviews)

Cons
  • "The communication and the upper management could use an overhaul in some areas(in 9 reviews)

  • "relatively low pay considering having a college degree(in 8 reviews)

More Pros and Cons
  1. Featured Review

    "Its not a job, its part of who I am!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Video Production Manager in West Chester, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PrimePay full-time for less than a year

    Pros

    Working at PrimePay is rewarding and definitely pleasing! I get to come to work everyday and work with people I enjoy being around. Sharing one another's skill set, learning other experiences and teaching others about what you do here at PrimePay. I've worked here a little over 6 months now and I would have to say. I'm impressed by the level of respect, compassion, determination and teamwork that is portrayed here.

    Cons

    I have none to think of at this time.

    Continue reading

    PrimePay Response

    PrimePay

    Thank you for this wonderful review! We appreciate the advice you offered. We will take it all to heart and “take advantage” of our teaching and learning moments.

  2. COVID-19

    "PrimePay continues to help with my own self-development. I've had the pleasure of working in both sales and service."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Executive - Inside Sales in West Chester, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PrimePay full-time for more than 3 years

    Pros

    Leadership and Training Teamwork and Communication Corporate Events

    Cons

    -Inability to work from home (Pre-Covid) -Limited SalesForce access for certain client reports

    Continue reading

  3. "Good job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate in Boise, ID
    Positive Outlook

    I have been working at PrimePay full-time for less than a year

    Pros

    Good work environment - moving in the right direction

    Cons

    Moving in the right direction - salaries and commissions need to come up

    Continue reading
  4. "Excited at first. Disappointed by the end."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative (CSR) in West Chester, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at PrimePay part-time for more than a year

    Pros

    Nice, friendly people. Hour lunch.

    Cons

    Management micromanages, no processes or procedures in place, constantly reinventing the wheel. Pay is low.

    Continue reading
  5. COVID-19

    "Opportunity for Growth"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Boise, ID
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at PrimePay full-time for less than a year

    Pros

    My office quickly became like family. My managers are invested not only in my professional but also personal life. We get regular performance reviews so it's never a surprise where you stand. I have been able to leverage 5 years of training experience to help onboard new employees.

    Cons

    Our pay is not competitive with similar companies in the area. Also, there are times when you are almost given too many chances to make the same mistake before you are held accountabl.e

    Continue reading
  6. "Very rewarding place to work."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing Operations Specialist in West Chester, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PrimePay full-time for more than a year

    Pros

    At PrimePay, you are surrounded by peers who value you as a team member. There are also plenty of opportunities for personal and professional growth within the company.

    Cons

    I have never had a poor experience with PrimePay.

  7. "Run don’t walk away from this company"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Success Manager in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PrimePay full-time for more than 3 years

    Pros

    None unless you like working for a management group who only listen to their favorites

    Cons

    Managers had favorites and company was very cliquish. I was always told my work performance was excellent, at my yearly review, and then they would offer me .25 cent raise. Managers always want ideas, however, unless they come from the clique they are never given any merit. Best thing for me was to leave and I wish I had done it sooner as I now work for a company who appreciates new ideas. Run don’t walk away from this company.

    Continue reading
  8. COVID-19
    Helpful (1)

    "Thank you!!!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in West Chester, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PrimePay full-time for more than 8 years

    Pros

    At this time, when the world has been turned upside down because of the pandemic, I want to thank PrimePay and CEO Bill Pellicano. Right now, many businesses are closing or laying off staff. Bill and his leadership team have done everything possible to not lay staff off and keep the PrimePay “family” together. The leadership team took every step possible to make sure the staff was safe, able to work remotely and were taken care of. They are also doing everything possible to help and support the small businesses we work with. Because of Bill’s leadership and his commitment to his employees and clients, PrimePay will come out of this pandemic, stronger and better then before this whole thing started.

    Cons

    There are no cons at this time. I am fortunate enough to have a company that cares about me as an individual and a job I enjoy going to each day.

    PrimePay Response

    PrimePay

    Thank you for this review! We are glad we were able to support our employees through this challenging time and also provide our clients the same outstanding support they have come to expect from PrimePay.

  9. "Fast growing small business"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - N/A in West Chester, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at PrimePay part-time for more than a year

    Pros

    The company is growing, which creates new opportunities to do something different. I also like the people I work with, they are always willing to take the time to show you how to do something. I also really appreciate the culture. It is very laid-back and not at all stuffy like some big companies can be and senior management is very approachable.

    Cons

    Not providing feedback on a regular basis. Usually feedback is provided once a year at review time but it would be nice to get it a bit more frequently to know how you are doing and how you can improve.

    Continue reading

    PrimePay Response

    PrimePay

    Thank you for taking the time to write this review. We have a wonderful company culture that we will stay true to and we will continue to create opportunities for our employees to grow.

  10. "PrimePay fosters a great working atmosphere!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - New Client Experience in West Chester, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PrimePay full-time for less than a year

    Pros

    Everyone has been a team player since day 1. I can go to any employee and ask a question and get an answer or find out where to get my answer. Everyone is positive, upbeat and friendly. Great working hours. Nice, relaxed work environment. Flexibility to manage your life within working hours.

    Cons

    I really have nothing negative to say.

    Continue reading

    PrimePay Response

    PrimePay

    Thank you for a great review! PrimePay is one big team and family. We will continue to do what we do best by providing the best service to our customers and making sure our staff feels appreciated.

Found 190 reviews