Princess Cruise Lines Reviews | Glassdoor

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Princess Cruise Lines Reviews

Updated February 22, 2018
243 reviews

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2.9
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Jan Swartz
90 Ratings

243 Employee Reviews

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Pros
  • Also, the 9/80 schedule is such a great thing to have for employees (in 26 reviews)

  • going around the world and see some beautiful places (in 10 reviews)

Cons
More Pros and Cons

  1. "Best job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Princess Cruise Lines full-time

    Pros

    This company has amazing benefits and potential to move up in the company

    Cons

    When you move up within the company the compensation is lacking


  2. Helpful (1)

    "Was great until they outsourced IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Santa Clarita, CA
    Former Employee - Senior Business Analyst in Santa Clarita, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Princess Cruise Lines full-time (More than 10 years)

    Pros

    Close to home, ability to travel, good benefits. 9/80 work schedule. Casual attire work weeks. Cruise discount benefits including friends and family.

    Cons

    Not the same company it once was, once Carnival Corporation and Holland America started to influence it more and more.

  3. "Executive Chef"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Chef in Santa Clarita, CA
    Former Employee - Executive Chef in Santa Clarita, CA
    Recommends
    Positive Outlook

    I worked at Princess Cruise Lines full-time (More than 10 years)

    Pros

    Very good company to work for - progressive, inovative and caring. Mostly very senior American passengers - very demanding and mean at times.

    Cons

    Not enough qualified crew - language challenges - interacting of Eastern European crew and Indian Crew is not at harmony. Eastern European culture is not suitable for hospitality service jobs interacting with passengers.

    Advice to Management

    Training training Training - programs are introduced but not followed true properly. Upper management must remain on same ship for more than 2 or 3 contracts - continuity is not grantee as it is now.


  4. "Marketing Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great co workers. Get to talk about travel everyday. Nice perks. Fosters learning. Pretty decent work life balance. Really enjoy working for Princess.

    Cons

    Hard to get things done with so many people involved. But that’s kind of expected at such a large company.


  5. "Finance Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Princess Cruise Lines full-time (More than 3 years)

    Pros

    Great people at work and its a large company with a family-oriented vibe.

    Cons

    Staying within the company and moving up doesn't get you great raises, they lowered cruise benefits, and the work-life balance can be compromised based on your dept.


  6. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Management Intern in Santa Clarita, CA
    Former Employee - Retail Management Intern in Santa Clarita, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Princess Cruise Lines full-time

    Pros

    Lots of opportunity, many fun events at the office.

    Cons

    Atmosphere is not ideal. Almost all gray cubicles


  7. "Mixed bag"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Princess Cruise Lines full-time

    Pros

    As with all cruise lines, the positives include travel to interesting destinations combined with the challenge, fascination, and fun of working in a fast-paced, high-pressure environment as part of a constantly changing team/community of people from every corner of the globe. As a Senior Production Manager, you have the officer equivalence rank of 2 stripes. With that rank, you are entitled to a single cabin with a window/porthole and cabin steward service (someone who will make the bed, bring fresh towels and do basic cleaning daily). However, you are expected to "tip" the steward for this service (approx. $20-$25 a week). As an officer, you have multiple options for meals: the Officer's Mess, the Staff Mess, the Crew Mess or the passenger buffet dining room. Various perks/privileges include access to coffee, sandwiches and snacks at passenger service areas; access to the passenger gym, most bars and public areas.

    Cons

    Similar to other cruise lines, work days start early and end late. You will often work 12-14 hour days (sometimes more) and will often have to gently "doctor" the hours you log in the computerized tracking system in order to stay "legal" in regards to international guidelines...and not have to deal with a tantrum from your department director (who just wants the work done, no matter what, doesn't really care or want to know "how the sausage gets made", but primarily doesn't want to get slapped in an audit for over-working the crew). Unlike some other cruise lines, with Princess, you're contract requires 6 months or more at sea. While they do provide a ticket for a flight to get to the ship and to leave at the end of your contract, unlike other cruise lines, they don't necessarily fly you all the way to or from your home airport. Instead, they choose to use specific hub airports and you are responsible for whatever the cost of travel is between your home and their chosen airport (for me that's a $50 group shuttle or $250 taxi; for some people I know, it requires a separate flight and a hotel stay in order to make their company provided flight). One thing I found very disturbing was an uncomfortable, out-dated and inexcusable level of racism and classism within the company. Princess pay scales are "adjusted" according to the crew member's nationality (supposedly based on their country's "cost of living"). In practice, it means that some crew members are paid significantly less than others while doing the exact same job. For instance, a Filipino technician is routinely paid less than an American, Canadian or European tech in the same position. Also, I observed many instances of crew members from certain countries (and with darker skin) treated with subtle hostility or blatant disrespect by managers and officers. As with other cruise lines, Princess has a hard time keeping key entertainment/production department positions on their ships filled. We have sailed understaffed, cruise after cruise, for month after month, missing an audio, light or automation technician, short 2 production assistants, waiting for the office to provide replacements. On my last ship, the production team was short staffed for 2 months before I got there and we were understaffed the whole time I was onboard. Of course, the production schedule remains the same. All the events still need to be run with whatever staff is available, doing double or triple duty, covering the added workload (and getting no added compensation for their effort). However, the thing that I found most surprising...and most disturbing, personally...after joining Princess from another cruise line, was the unusually high percentage of people with significant, caustic personality disorders in department head positions. To be fair, there are quite a few wonderful, remarkable, talented, warm and fun people working at all levels, in all departments on Princess ships. However, compared to my former cruise line, Princess had more people in critical upper management positions whose personality, character and destructive behavior caused tension, undermined morale and negatively impacted the team they were responsible for.

    Advice to Management

    Pay your people fairly, by the job title, not their nationality. Enable a two-way review process that goes in both directions of the chain of command, from the top down (as it is now) and also from the bottom up. Staff should be provided the opportunity to critique the performance of their managers, managers should be asked to review and comment on the behavior of their department heads and so on up the ladder.

  8. Helpful (1)

    "Moves Towards Changes Too Fast/Pay Too Low/ Expectations Are High"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Clarita, CA
    Current Employee - Anonymous Employee in Santa Clarita, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Princess Cruise Lines full-time (More than 3 years)

    Pros

    Based on our salary... And the benefits got lowered... This becomes unaffordable; to get benefits, or to go on a cruise.

    Cons

    Never thought I would later, still, give this company a low rating, but people need to know.. and changes are long overdue for this company... Too old fashioned, get help if need to.. Where to start, low morale, only worse.. Management is understaffed in certain departments due to seniority on weekends only, on which they are off, they hire people to work the weekends, since they have lower seniority, low blow! Hence the high turn over... employees are scheduled on weekends all by themselves taking all the calls, no support, none! This department gets dumped on... Spread the wealth

    Advice to Management

    If you're going to hire people to work weekends you need to have managers staffed. Find a way to balance and interchange the seniority so that people stay. Can't do this to families, those that have high seniority, get ahead and those that don't... are stuck working weekends for years, no good family life balance here.... Listen to your employees and don't be afraid to come forth to the upper management CEO's and voice your concerns, things don't get fixed when no one says anything, that too, takes effort and work.


  9. "Seattle Port Operations"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Princess Cruise Lines full-time

    Pros

    Really great community atmosphere. Great cruise benefits (at the time).

    Cons

    Some questionable managers. The higher ups do not always listen to issues.


  10. Helpful (4)

    "Middle Management needs work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Princess Cruise Lines full-time (More than 10 years)

    Pros

    Overall team environment. Health and cruise benefits, 401k and 9/80 work schedules in most departments.

    Cons

    Rogue managers with personal agendas and lack of interference from senior management keeps a low morale. Promoting people who do not possess the skills to effectively develop a team is also an issue.

    Advice to Management

    Take a hard look at the quality of your managers/directors and insure they are the right fit for the team environment Princess is striving to cultivate.


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