Princess Cruise Lines Reviews
65% would recommend to a friend
(717 total reviews)
Jan Swartz
82% approve of CEO
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Found 717 of over 1K reviews
Updated Dec 4, 2023
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "There are legal protections for crew/staff rest and these are often dismissed by bad managers, it often feels like there's nothing anyone can do to help you." (in 24 reviews)
- "in addition to jumping through all of the company hoops to get the time off and cruise at the same time" (in 12 reviews)
Ratings by Demographics
This rating reflects the overall rating of Princess Cruise Lines and is not affected by filters.
- 5.0Oct 20, 2023Second OfficerCurrent EmployeeSanta Clarita, CA
Pros
Best company for employees 👌
Cons
Slow promotion and salary not enough
- 3.0Dec 4, 2023Assistant Cruise DirectorCurrent Employee, more than 5 yearsSanta Clarita, CA
Pros
Single cabin, officer status, low work load
Cons
It can get boring, with other 3 ACDs is always a constant competition.
1 - 4.0Nov 29, 2023TelerepresentiveFormer Employee, more than 3 yearsValencia, CA
Pros
I thought it would be my forever career job but Covid hit and we got laid off! Most reps are working from home! Everything provided
Cons
Hours could suck! Angry people are never fun!
- 4.0Nov 27, 2023Guest Services ManagerFormer Employee, more than 8 yearsSanta Clarita, CA
Pros
Benefits family & friends Program.
Cons
6 months contract as minimum
- 2.0Nov 21, 2023Planner IIFormer EmployeeValencia, CA
Pros
Work from home and travel benefits
Cons
Management needs to care more of their employees and their health.
1 - 4.0Nov 20, 2023Guest Programs SpecialistCurrent Employee, more than 5 yearsSanta Clarita, CA
Pros
Great team and great leadership
Cons
We are occasionally short staffed
- 4.0Sep 26, 2023Assistant IT OfficerFormer Employee, less than 1 yearSan Francisco, CA
Pros
Travelling the world is amazing. Free accommodation, free travel to and from the cruise, free food and soft drinks, great social life and wonderful colleagues from across the globe. Can recommend joining as an officer.
Cons
You WILL work 7 days per week for the length of your contract (3, 6 or 9 months) with 2 months leave (usually unpaid) between contracts. Seeing the world is amazing, but with 3 hours off between shifts you sometimes don't get to see very much, especially if the port is a long way from the local town / city. Don't recommend joining the company as anything lower than officer grade - shared cabins and the food isn't as nice.
- 4.0Nov 15, 2023Cruise Vacation PlannerFormer EmployeeSanta Clarita, CA
Pros
There isn’t a cap on bonus
Cons
The goals can be hard to reach
- 3.0Sep 29, 2023Front Dest ReceptionistFormer Employee, less than 1 yearTrapper Creek, AK
Pros
Beautiful location Housing Food Discounts on local excursions
Cons
If you work on their hotels in Alaska, it can be pretty isolating. A bus goes out every Wednesday but you can only go if you're lucky enough to get it off (everyone wants that day off). Theres a SMALL town an hour away and the closest walmart is 3 or 4 hours away. You're basically stuck there.
1 - 3.0Nov 11, 2023ConsultantFormer EmployeeValencia, CA
Pros
Free cruises for employees yearly
Cons
Long hours for employees daily
Princess Cruise Lines Reviews FAQs
Princess Cruise Lines has an overall rating of 3.8 out of 5, based on over 1,168 reviews left anonymously by employees. 65% of employees would recommend working at Princess Cruise Lines to a friend and 58% have a positive outlook for the business. This rating has been stable over the past 12 months.
65% of Princess Cruise Lines employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Princess Cruise Lines 3.2 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Princess Cruise Lines to be career development, coworkers, benefits and the cons to be culture, management.
