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Princess Cruise Lines

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Princess Cruise Lines

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Princess Cruise Lines Reviews

Updated Nov 23, 2022

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Found 665 of over 1K reviews
3.9
66% Recommend to a Friend
Princess Cruise Lines President  Jan Swartz
90% Approve of CEO

Found 640 of over 1K reviews

3.9
66%
Recommend to a Friend
90%
Approve of CEO
Princess Cruise Lines President  Jan Swartz
Jan Swartz
309 Ratings

Top Review Highlights by Sentiment

Pros
Cons
  • "Politics and bad management are king.(in 46 reviews)
  • "Also extremely low pay across the company especially lowers grade positions.(in 38 reviews)
  • "Long hours and too many chiefs and not enough Indians(in 34 reviews)
  • "Rude managers,(in 21 reviews)
  • "in addition to jumping through all of the company hoops to get the time off and cruise at the same time(in 13 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Princess Cruise Lines and is not affected by filters.

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  1. 5.0
    Former Employee, less than 1 year

    Mt. McKinley Princess Wilderness Lodge is a great place to work

    Nov 22, 2022 - Naturalist in Trapper Creek, AK
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - lots of opportunity to interact with guests - see lots of incredible sights in Alaska - Good benefits & pay for a seasonal gig

    Cons

    - Understaffed - Long Hours - Limited employee transportation options

    Be the first to find this review helpful
  2. 4.0
    Current Employee, more than 5 years

    Exciting time of big change

    Nov 19, 2022 - Director in Santa Clarita, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Our dynamic leadership is driving change , risk taking and accountability as we reinvigorate our brand post-pandemic.

    Cons

    Heavy work load as we rebuild staffing and expertise and try new things.

    Be the first to find this review helpful
  3. Join the Princess Cruise Lines team
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  4. 5.0
    Current Employee

    Great company

    Nov 9, 2022 - Head of Audit Department 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The company cares about its employees

    Cons

    Nothing I can think of right now

    Be the first to find this review helpful
  5. 3.0
    Current Employee, less than 1 year

    Overworked poor work life balance

    Nov 1, 2022 - Specialist in Santa Clarita, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Nice people for the most part except few lazy ones that really don't work

    Cons

    Operates with the most minimal amount of employees. Everyone is overworked and chance for promotions is extremely low.

    Continue reading
    1 person found this review helpful
  6. 4.0
    Former Employee

    Cruise Ship Work

    Oct 4, 2022 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You get a travel the world

    Cons

    They can give the staff better insensitive

    Be the first to find this review helpful
  7. 4.0
    Former Employee

    Good company to work

    Sep 17, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Friendly working environment and good employee benefits

    Cons

    I did not find any downsides during my time with them.

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  8. 5.0
    Former Employee, less than 1 year

    Great training, great culture, great benefits

    Sep 16, 2022 - Travel Sales Consultant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I would still be working there if COVID hadn't destroyed the industry.

    Cons

    None really. It was a great job.

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  9. 1.0
    Former Employee, more than 8 years

    Think hard before you leave your job

    Oct 14, 2022 - Customer Service Representative in Santa Clarita, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great cruise benefits that’s it

    Cons

    Awful management. They do not care about employees only to make money. Not chance for advancement

    Continue reading
    2 people found this review helpful
  10. 4.0
    Current Employee, less than 1 year

    Great company to work for, needs to work on understaffing issues

    Aug 16, 2022 - Driver Guide 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    In transportation, you get the opportunity to stay in different locations and meet guests from all over the world, it's a fun gig if you're a single person wanting to travel and make good money for the summer. Tips can be $100-200 a day if you give a great tour.

    Cons

    Although there is a lot of autonomy in the job, it's easy to catch any of the managers on a bad day and sometimes you're not sure if you're on their good side, although most of it this season probably came from a very stressful season due to staff shortages. Also when they have you go out of town, the per diem is way too low, definitely not enough to support you for an entire day with only having restaurants as your options. Also, you have no control over your schedule ever, like the most notice you'll ever get for dispatch is 12-16 hours the day before so you have to get used to not having any control over your schedule.

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  11. 5.0
    Former Employee, more than 8 years

    Great Company

    Aug 15, 2022 - Customer Services Director in Los Angeles, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The President Jan Swarts and the older VPS.

    Cons

    promotions not transparent and/or considering the value of the staff.

    Continue reading
    Be the first to find this review helpful
Viewing 1 - 10 of 640 Reviews
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Princess Cruise Lines Reviews FAQs

Princess Cruise Lines has an overall rating of 3.9 out of 5, based on over 1,009 reviews left anonymously by employees. 66% of employees would recommend working at Princess Cruise Lines to a friend and 59% have a positive outlook for the business. This rating has decreased by -6% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Princess Cruise Lines employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Princess Cruise Lines. This rating has decreased by -9% over the last 12 months.

66% of Princess Cruise Lines employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Princess Cruise Lines 3.2 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Princess Cruise Lines to be career development, coworkers, benefits and the cons to be culture, management, compensation.

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Princess Cruise Lines Photos

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Princess Cruise Lines photo of: Regal Princess was officially christened in Love Boat-themed ceremony
Princess Cruise Lines photo of: Crew of the Majestic
Princess Cruise Lines photo of: Majestic Handover Ceremony
Princess Cruise Lines photo of: Caribbean Princess
Princess Cruise Lines photo of: Planet Princess Conference- protect, conserve and recycle resources
Princess Cruise Lines photo of: Regal crew on top deck as the ship departed Fincantieri Shipyard
Princess Cruise Lines photo of: Jan helps in Horizon Court onboard the Regal Princess
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Glassdoor has 1,009 Princess Cruise Lines reviews submitted anonymously by Princess Cruise Lines employees. Read employee reviews and ratings on Glassdoor to decide if Princess Cruise Lines is right for you.