Princess Cruise Lines Reviews | Glassdoor

Princess Cruise Lines Reviews

Updated January 13, 2019
299 reviews

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3.0
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Princess Cruise Lines President Jan Swartz
Jan Swartz
111 Ratings

Employee Reviews

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Pros
Cons
  • "Working long hours without a whole day off" (in 35 reviews)

  • "Low pay, intensely demanding work loads" (in 16 reviews)

More Pros and Cons

  1. "Reservation support agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservation Support Agent in Los Angeles, CA
    Current Employee - Reservation Support Agent in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Princess Cruise Lines full-time (More than 3 years)

    Pros

    Wonderful company to work for, professional and respectful people to work with.

    Cons

    I find no cons what so ever

    Advice to Management

    Keep up the good work.


  2. "Finance Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in Santa Clarita, CA
    Current Employee - Finance in Santa Clarita, CA
    Negative Outlook
    Approves of CEO

    I have been working at Princess Cruise Lines full-time (More than 10 years)

    Pros

    Cruise benefits, 9/80 Schedule and Corporate campus is in the Town Center.

    Cons

    No upward mobility especially within the shared services structure of Holland America Group that services Princess Cruises, Holland America and Seabourn. All of the Finance, HR and other back office function opportunities are structured to be centrally located in Seattle and not Santa Clarita. Promotions are almost nil especially from a Sr Financial Analyst to Manager, Manager to Sr Manager, Sr. Manager to Director, etc. Employee contribution is no longer valued nor compensated.

    Advice to Management

    Collaboration should not be on paper alone. Trying to achieve double ROIC at the expense of employee morale needs to be further evaluated.

  3. "Great Experience"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Princess Cruise Lines full-time

    Pros

    Some of the things I really appreciated about my internship with Princess Cruises was that even as an intern my opinion was valued, and the company culture was spot on.

    Cons

    I know the internship program has changed a bit, but when I participated there wasn't a clear path after your ten weeks, if you were found to be a good fit.


  4. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Princess Cruise Lines full-time

    Pros

    Great company. Solid growth. Mullen i billion dollar company.

    Cons

    Advancement is slow and so are raises


  5. Helpful (1)

    "Cruise Vacation Planner, High Turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cruise Vacation Planner in Santa Clarita, CA
    Current Employee - Cruise Vacation Planner in Santa Clarita, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Princess Cruise Lines full-time (More than a year)

    Pros

    Vacation and Sick Pay, employee only fair rates. Many tools to learn about cruise industry. Some cool team members. Great work hours. Managers come up with small rewards such as free food as a thank you for working hard. Offers for overtime on some Saturdays. Coffee machines, tea, ice water and hot chocolate on every floor. Lunchroom fantastic given short allotment of time for lunch.

    Cons

    "Bonus" is in lieu of actually paying sales commissions, and is therefore an optional monthly payment, taxed at a bonus rate, paid following month, and instead of being part of compensation. Managers play favorites, especially with new hires. Initial training period extended which leads to delay in "Bonus", up to 4 months. Travel discounts and employee free cruise almost non-existent. Must have time pre-approved & valid vacation time in order to utilize either employee free cruise and/or paid cruise w/discount. After merger w/other brands, PCL employees take back seat to use their benefits, on waitlist until the last minute. Need more marketing tools geared towards Cruise Vacation Planners. Very difficult to compete with travel agencies whilst not having the same tools. Telemarketing daily by calling/sending out required emails instead of marketing department mass sendings. High turnover position, cannot make friends as many leave or move positions after required one year, constant battle w/other colleagues to keep clients or with other teams to make the initial sale. Too many rules and monitoring what counts towards required minimum. High unreachable goals unless assigned proper guests. Rules/benefits not clearly provided in writing and change as needed.

    Advice to Management

    Pay is low for industry standards, monthly pay and less micromanaging for not making minimum sales, would keep more staff. Be more upfront about position, the requirement of one year to move positions, if pay structure was revamped to meet industry standards, this may retain employees from looking elsewhere.


  6. "Photographer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Photographer in Santa Clarita, CA
    Former Employee - Senior Photographer in Santa Clarita, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Princess Cruise Lines full-time (More than 3 years)

    Pros

    travel the world, shoot portraits

    Cons

    dress up in costumes in the sun, long work hours

    Advice to Management

    take care of your staff


  7. "Just good enough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Princess Cruise Lines full-time

    Pros

    9/80 work week is a nice option to have.
    Good work-life balance
    Free parking for your car

    Cons

    Uninspiring work environment
    Lack of meeting rooms to develop ideas
    Salary lower than average

    Advice to Management

    Consider the input from your workers. The onboarding of new employees should be more thorough to integrate with the rest of the team.

  8. "Depends on the department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Santa Clarita, CA
    Current Employee - Manager in Santa Clarita, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Princess Cruise Lines full-time (More than 10 years)

    Pros

    Benefits are ok but explained poorly and in a deceiving way, making you believe they were better

    Cons

    Forget about promotions or salary increases, long hours, extra work not payed, never reconized, poor management

    Advice to Management

    Same job same salary and same benefits should apply to all departments


  9. "Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Princess Cruise Lines full-time

    Pros

    Good health benefits and 401k

    Cons

    Hard to move up in the company.


  10. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gift Shop Clerk in Denali Park, AK
    Former Employee - Gift Shop Clerk in Denali Park, AK
    Recommends
    Neutral Outlook

    I worked at Princess Cruise Lines full-time (Less than a year)

    Pros

    Lots of company sponsored events. Decent pay for work.

    Cons

    Rude demanding boss who acted like you were an idiot

    Advice to Management

    Teach managers workers are people and not out to get them.