Princess Cruise Lines Reviews | Glassdoor

Princess Cruise Lines Reviews

Updated September 16, 2017
224 reviews

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2.8
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Jan Swartz
80 Ratings

224 Employee Reviews

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Pros
  • Also, the 9/80 schedule is such a great thing to have for employees (in 23 reviews)

  • See the World, meet interesting people (in 10 reviews)

Cons
  • Long hours long contracts hard work (in 20 reviews)

  • Low pay, intensely demanding work loads (in 15 reviews)

More Pros and Cons

  1. "The perfect summer job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Fairbanks, AK
    Former Employee - Server in Fairbanks, AK
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Princess Cruise Lines full-time (More than a year)

    Pros

    Friendly management, quick hiring process, flexibility in work schedule

    Cons

    Limited hours, too many supervisors, early morning work schedule

    Advice to Management

    Management should focus on retaining talent with pay scale raises for returning employees.


  2. "Customer service expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Clarita, CA
    Current Employee - Anonymous Employee in Santa Clarita, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Princess Cruise Lines full-time (Less than a year)

    Pros

    Cruise Benefits, the employees are great, ability to telecommute

    Cons

    Only care about numbers. I'm sad to give this company a low score. A few years ago it would have been 10 stars but another company is taking over and the once amazing company that Princess Cruises used to be is sadly no more.

    Advice to Management

    Care about your employees. Numbers are not the only thing that matters. Good customers service used to be appreciated and should be. Morale is incredibly low with every department and people fear for their jobs. The supervisors no longer have any say so when it comes to anything. This is unfortunate because talk time and how many calls you take a day does not define a good employee.

  3. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Server in Fairbanks, AK
    Former Employee - Food Server in Fairbanks, AK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Princess Cruise Lines (More than a year)

    Pros

    money
    free living
    free food
    travel
    travel

    Cons

    lots of hours
    high stress
    getting sick is a quarantine and leaves you helpless and unable to do anything without permission.

    Advice to Management

    none


  4. "stressful company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Santa Clarita, CA
    Former Employee - Sales in Santa Clarita, CA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Princess Cruise Lines full-time (More than a year)

    Pros

    I can not see any good about this company

    Cons

    never happy with your work. even if you are the top 10 in sales every month. negative feedback always. bad supervisors.

    Advice to Management

    your staff need to be treated with respect. Pay attention to productivity. your sales team have families. Respect that. get rid of your point system it not fair to the ones who work hard.


  5. Helpful (1)

    "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Fairbanks, AK
    Current Employee - Front Desk Agent in Fairbanks, AK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Princess Cruise Lines (More than 3 years)

    Pros

    Its okay and is just a job

    Cons

    Its hospitality, nuff said about that.


  6. "Direct Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Direct Support
    Former Employee - Direct Support
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Princess Cruise Lines (More than a year)

    Pros

    Free and discount cruises to employees

    Cons

    high pressure sales and quotas


  7. "Great way to see the world - just be prepared to WORK for it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Videographer in Los Angeles, CA
    Former Employee - Videographer in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Princess Cruise Lines full-time (More than 3 years)

    Pros

    + Opportunities to see all corners of the globe with their varied itineraries
    + Get to meet a great bunch of people from different backgrounds and cultures
    + Good opportunities for advancement and promotion.

    Cons

    - 100+ hour working weeks fairly normal despite ILO guidelines.
    - Large salary discrepancies dependent on your nationality - a Filipino crew member can be earning less than a Canadian in an identical position.
    - Certain management figures keep being invited back despite notoriously bad reputations and standards.
    - Lack of communication between figures at head office result in mixed messages and embarrassment at shipboard level

    Advice to Management

    Communicate!!!

  8. "Great job for making summer money."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Luggage Handler in Healy, AK
    Current Employee - Luggage Handler in Healy, AK
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Princess Cruise Lines full-time (Less than a year)

    Pros

    Lots of overtime and your always moving around. You get to meet and be friends with people from all over the world.

    Cons

    You have to take a bus to get to the employee housing if you don't have a car which can be a bit annoying. It's also a very physically demanding job but if you like that then your set.

    Advice to Management

    The managers here at the Denali princess lodge are really cool. They seem to really care about the employees.


  9. "Run..don't apply"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Princess Cruise Lines full-time

    Pros

    work from home if that's the job your looking for.

    Cons

    horrible management, horrible communication. you are told one thing when you a hired and end up with a completely different job than you were hired for.

    Advice to Management

    communicate and listen to why your employees are leaving.


  10. "pushing people ti kill themselves"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sous Chef in Rancho Santa Clarita, CA
    Current Employee - Sous Chef in Rancho Santa Clarita, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Princess Cruise Lines (More than 5 years)

    Pros

    meeting guest, meals ,trip f,riends sea

    Cons

    death, F&B Officers abuses, the company want you dead after 6 months contract.

    Advice to Management

    think about evolution of the careers of all supervisors.thinking about bully in your company!!


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