Princess Cruise Lines Reviews | Glassdoor

Princess Cruise Lines Reviews

Updated May 17, 2017
211 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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Jan Swartz
73 Ratings

211 Employee Reviews

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Pros
  • Also, the 9/80 schedule is such a great thing to have for employees (in 24 reviews)

  • See the World, meet interesting people (in 10 reviews)

Cons
  • Long hours dirty work and bad pay (in 20 reviews)

  • Low pay, intensely demanding work loads (in 14 reviews)

More Pros and Cons

  1. "Guest Operations Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Riviera Beach, FL
    Former Employee - Anonymous Employee in Riviera Beach, FL

    Pros

    Excellent wages, great team environment

    Cons

    Minimal understanding of work life balance


  2. "Used To Be Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Princess Cruise Lines full-time

    Pros

    Princess culture, 9/80 schedule, overall working environment.

    Cons

    Holland America influence on culture. I have been working several years at Princess and I can see the change for the worst as more and more of the Holland America culture is becoming the norm at Princess. Princess and Holland are both owned by Carnival Cruise lines.

    Advice to Management

    Stop the influence of Holland America and establish the Princess culture again! Maybe departments that does not report to Holland America does not see it, but for those departments that does report to Holland America, it has changed. Moral is extremely low.


  3. "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Agent in Seattle, WA
    Former Employee - Agent in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Princess Cruise Lines full-time (More than 3 years)

    Pros

    Positive People that were working around you.

    Cons

    Working from home for me was more less helpful in a small apartment.


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  5. "Customer Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sydney (Australia)
    Former Employee - Anonymous Employee in Sydney (Australia)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Princess Cruise Lines full-time (More than a year)

    Pros

    Good product, good internal policies, opportunities for internal growth

    Cons

    Fast changing, lack of clear communication between Executives and lower management and therefore consultants

    Advice to Management

    Demand more clarity from your Managers


  6. Helpful (1)

    "Call center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Santa Clarita, CA
    Former Employee - Call Center Agent in Santa Clarita, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Princess Cruise Lines full-time (More than 5 years)

    Pros

    Was a great place, but being forced to turn into Holland America

    Cons

    Cutting all benefits, cruise discounts exc

    Advice to Management

    Get rid of Holland culture and return to Princess ways


  7. "Choose ANY other Cruise Line"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Travel the world. Cheap drinks at crew bar

    Cons

    False promises for promotion. No healthcare offered, even for employees back at home after a contract. Management from shore side in charge of everything when they have never worked a day at sea and have no idea how anything works.

    Advice to Management

    Give promotions to people who actually deserve them. Make any type of management at shore side office have at least 1 year expereince of working at sea.


  8. "Brodski palamar"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Waiter in Los Angeles, CA
    Former Employee - Waiter in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Princess Cruise Lines full-time (More than 3 years)

    Pros

    Getting in contact with a lot of people with different nationality and culture. Great experience to enhance yiur skills.

    Cons

    Lot of work hours,not much free time. Becomming just a number in a large company. Every ship has a different management (system).

    Advice to Management

    Respect your employees,help them. Try to make the standard for all the ships management. Give more free time whenever you can.


  9. Helpful (1)

    "Low salary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Clarita, CA
    Former Employee - Anonymous Employee in Santa Clarita, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Princess Cruise Lines full-time

    Pros

    Most people are friendly and easy to work with

    Cons

    The pay is very low compared to other multi-billion dollar companies. Unless you're a director or above, forget about making anything worthwhioe


  10. Helpful (2)

    "Soon to be FORMER employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Santa Clarita, CA
    Current Employee - Customer Service in Santa Clarita, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Princess Cruise Lines full-time (More than a year)

    Pros

    Free unlimited coffees and cappuccinos

    Cons

    Supervisors offer little support or guidance but VERY quick to point out mistakes and makes one feel less of a person. Benefits suck. They take out a lot out of our paychecks. The pay is terrible. For the type of work we do, the pay is minimal. It should be at least $17 per hour to start. Makes us work so hard dealing with unpleasant travel agents, most of them think that they are above us and they can abuse us. On top of that, supervisors rarely step in to ease to situations or correct the situations. They are just there to look for employee conducts or mistakes. They are quick to give write-ups or warnings. One time, I put the call on hold because I really needed to go to the restroom. I was gone for less than 2 minutes and my supervisor was waiting for me by my desk and angrily asked me where I was. I told her that I badly needed to go to the restroom. She said, "you cannot go until the call is finish". I told her if should start wearing adult diapers to work. She did not respond, I guess that meant YES. It was so degrading. Since working there, I have to take medications for panic attacks. I'm supposed to take ONE a day but most of the time, I take 3 a day. It's not right. My anxiety is to the roof.

    Advice to Management

    Train ALL supervisors to treat employees right and make us feel that we are valued. Give us more breaks to take some breaths even for 2 minutes every each hour. We should be given few second breaks before the next call.


  11. Helpful (1)

    "Graphic Designer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Graphic Designer in Santa Clarita, CA
    Former Employee - Graphic Designer in Santa Clarita, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Princess Cruise Lines full-time (More than 3 years)

    Pros

    Great schedule, great benefits, really fun and challenging global projects to work on.

    Cons

    Neither my title nor my compensation accurately reflected my responsibilities. There was often a huge imbalance of work and pay among people on the same team. They tend to lean on the strong employees and give them the most work instead of bringing up weaker team members.

    Advice to Management

    Take those survey responses you get seriously. And reward your top employees with more than just extra work. Make those weak team members pull their weight or let them go.


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