ProQuest Reviews | Glassdoor

ProQuest Reviews

Updated August 17, 2017
198 reviews

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  1. Helpful (7)

    "Toxic Culture and Fragmented Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ann Arbor, MI
    Former Employee - Anonymous Employee in Ann Arbor, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ProQuest full-time

    Pros

    Decent benefits, flexible schedule, some work from home, nice facility. Dedicated staff who for the most part do good work. Some senior leaders are great. Technology organization was a good team to be part of.

    Cons

    Senior leader team seems like a boys club, where making the boss happy is the most important thing. Decision-making is sluggish and fear based. Lots of buzz words tossed around (empowerment, accountability) but then forgotten. As another reviewer said on Glassdoor, HR needs an HR leader. Without that, it's no wonder that team is opting to leave in record numbers.

    Advice to Management

    ProQuest could be a good place to work, but it needs a leadership overhaul. Creating a great culture isn't about buzz words, expensive retreats, non-stop reorganizations, a convoluted "strategy" that took over a year to draft, and scripted open forum sessions. It's about progressive, healthy leadership and good, transparent decision-making. Please challenge yourself to stop wasting time on needless initiatives and programs, and start focusing on what's important.


  2. "long time employee excited for future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ProQuest (More than 10 years)

    Pros

    Great people who really care about making a difference. Global brand so there are opportunities to work with teams and customers from all over the world. Fun to be part of a leader in the market we serve.

    Cons

    Complicated business with distributed teams. Changes in both publishing industry and in technology mean that the company seems to always be changing with them rather than being comfortably the same. Exciting, but it's work to keep up.

    Advice to Management

    Communicate short and mid term goals and then let teams loose to chase them. Do some more audacious product ideas alongside the incremental improvements and add-ons that customers are asking for.

  3. Helpful (8)

    "Dysfunctional parent child relationship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ProQuest full-time (More than 5 years)

    Pros

    The company has a great mission that is motivating. Most employees enjoy a good work life balance. All departments are staffed with dedicated and passionate employees.

    Cons

    The Ann Arbor parent company is not a tech organization that tried to manage a software development group in Seattle. This dysfunctional relationship created an environment with constantly changing objectives, priorities and management that made achieving the mission statement impossible.

    Advice to Management

    The relationship between the Ann Arbor and Seattle office needs a complete overhaul. It seems that objectives changed often because the cost benefit analysis of each project was not fully understood.


  4. "Employees"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at ProQuest full-time

    Pros

    Enjoyed working at ProQuest the employees are dedicated to their customers and wonderful to work with.

    Cons

    Too many changes at the leadership level.


  5. Helpful (1)

    "Corporate America at its least offensive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ProQuest full-time (More than 10 years)

    Pros

    Good health insurance benefits (with some unpleasant big brother aspects), tuition reimbursement, good work-life balance policies including working at home days and flex schedules, good and improving senior leadership with a really positive, even idealistic, company mission statement (Better research. Better learning, Better insights. ProQuest enables people to change their world.)

    Cons

    High HR turn-over, over-dependence on contract employees, long queue for advancement, and great difficulty back-filling vacated positions.

    Advice to Management

    We need to keep our teams comfortable and not overstretched. Sometimes great innovation happens in a crunch, but it's typically in back-end processes, not advances that benefit our customers. We need more opportunity to experiment and connect with users.


  6. Helpful (2)

    "Sinking ship, dead end pathways, do not board"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ProQuest full-time

    Pros

    work life balance, 3 weeks vacation, telecommuting options depending on job and supervisor

    Cons

    no growth, annual lay-offs first and second week of January for the last 5 years in a raw. Low-pay for Seattle.


  7. Helpful (3)

    "Great products but the human element is missing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at ProQuest full-time (More than 10 years)

    Pros

    Good vacation and other PTO allowance. Company contributes to 401(k) and helps with cost of health insurance. If you're in the right location and job track you can have potential for advancement. Sometimes you can telecommute, depending on the job and location. Annual bonus. Health promotion program.

    Cons

    Layoffs. Office closings. Not enough options for remote working, even though this is a technology company. Pay is not competitive across the board, though it might be for different positions. If you're in the wrong location you can't advance unless you're willing to relocate.

    Advice to Management

    The human element is missing in decision making. Restore the human element to your decision making. If you want to be leaders, lead by example. You want your employees to care about the customers and about developing each other and themselves? Care about your staff. Don't just have employee surveys, do something with the results. When you make a decision keep in mind how it will affect employee morale. Morale affects performance and productivity. This affects your customers. They will be able to tell the quality is lower and that will affect your sales and renewal rates. Help people adjust to change, and don't force it on them. To do otherwise is to treat them as objects, not people. Only resources, not human.

  8. Helpful (1)

    "Unclear Direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at ProQuest full-time

    Pros

    Great culture, recognition and purposeful work

    Cons

    Overturning management creates inability to move forward


  9. Helpful (1)

    "I wish we weren't part of it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at ProQuest full-time

    Pros

    Great team, a pleasure to work with

    Cons

    Upper management clueless and careless


  10. Helpful (2)

    "Software engineer"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ProQuest full-time

    Pros

    A friendly and work-life-balance workplace.

    Cons

    Proquest never figured out how to best utilize the Seattle Engineering talents to launch new products.


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