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Coaction Reviews

Updated Oct 19, 2022

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Found 7 of over 7 reviews
2.7
36% Recommend to a Friend
61% Approve of CEO

Found 7 of over 7 reviews

2.7
36%
Recommend to a Friend
61%
Approve of CEO
Coaction CEO Jonathan Ritz (no image)
Jonathan Ritz
3 Ratings

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  1. 5.0
    Former Employee, less than 1 year

    Benefits

    Jun 10, 2022 - Actuary 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits, work life balance, and collaboration.

    Cons

    Strenuous hours, commute, and food around.

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  2. 1.0
    Former Employee, more than 3 years

    Pay attention to warning signs + red flags

    Oct 19, 2022 - Middle Management in Morristown, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I know of other employees that had average-to-mediocre experiences, but nothing stands out as a "pro" in my experience or from what I know about the typical experience.

    Cons

    This is an old-school insurance company that embodies the horror stories you hear about from friends and peers, replete with mismanagement, paranoia, some early 90's misogyny, and a desperation to be relevant. (Case in point, the original CEO held up a cell phone and coined the idea of e-commerce. . . but in 2016). Seriously, though, senior leadership talks terribly about their direct reports and their peers while company culture is a cancer of sycophancy. I knew many an employee, myself included, who had to pick up their jaw on a daily basis out of astonishment at various workplace happenings (outrageous unprofessional behavior / gossip on a personal level that left you wondering what people were saying about you / arbitrary decision making reflective of inexperienced management / etc). This was the worst professional experience of my life as well as of many people I knew at Coaction (ProSight). There are so many companies out there that have similar work content but are better / healthier / smarter / of-the-21st-century that there is no reason to join this place. Pay attention to warning signs and red flags in the recruiting process, and from reviews, and from the day you start (hopefully you don't take the job!)

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  4. 1.0
    Former Intern

    Only pro is high pay

    Sep 13, 2022 - Intern 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The pay was higher than most internships

    Cons

    The culture stinks. You either drink the koolaid or you’re considered not a good fit even if you showed great work performance (as commented by my manager). All they care about is that you’ll be their friends as opposed to someone who can handle the work well. And yet some of the staff are super rude even when you try to talk to them. I chose this over another internship and I regretted it so much. Pick this if you want high pay for a summer job otherwise go somewhere else

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    1 person found this review helpful
  5. 2.0
    Former Employee, less than 1 year

    New management is not very well versed in accepting risk!

    Jul 24, 2022 - Director of Alternative Markets 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They seems to have a good time. Unlimited vacation days on the honor system.

    Cons

    New CEO did not understand captives and rather than learning about them, he shut down the department and forced all existing captive business into runoff. The CUO is risk adverse and can't make decisions.

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  6. 5.0
    Current Employee, less than 1 year

    Great Company

    May 10, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    vision of the company, new executive team, hybrid schedule, new office space, company culture, PTO

    Cons

    can't think of anything currently

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  7. 1.0
    Current Employee, more than 5 years

    Better opportunities elsewhere

    Aug 24, 2021 - Claims Examiner in Morristown, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Salaries appear to be above industry standard, but who knows if that will change with the new acquisition

    Cons

    Where to begin? The company claims to have amazing culture, but the dramatically increasing workloads has changed that drastically. Over 30 adjusters leaving in the last year alone, with minimal replacements hired, should be evidence enough the culture stinks. Throw in the fact the average case load is in excess of 200, plus being told 1800 more cases will be divided up and "things will be uncomfortable for a bit" is an utter disgrace. Leading up to the closing, everyone was being comforted with the direction new adjusters are being hired after the close, just to now be told no one new is being hired and to "figure it out." Can't figure it out when we are understaffed, the systems are trash, and executives are so far out of touch. Not only are adjusters fleeing, but employees from other departments are as well. Just ask Larry, Bob, and every other executive or manager why they too have decided to leave, all while telling their direct reports things are going to get better. Every department from Claims to UW down to HR has had multiple departures, including management. At one point, there was at least 1 departure per day for 3 straight months, including executives, VPs, managers, and staff. All in all, this isn't the company it used to be when led by Joe. The culture, workload, and business model has gone down the drain with the fleeing of the original executives.

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    16 people found this review helpful
  8. 4.0
    Current Employee

    Great people to work for

    Mar 15, 2022 - Claims Adjuster in Miami, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great staff to work with

    Cons

    Not really many cons here

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