Proforma "support center" Reviews | Glassdoor

Proforma Reviews

Updated Nov 20, 2017

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Proforma CEO Vera Muzzillo (no image)
Vera Muzzillo
170 Ratings
  1. Helpful (20)

    "Beware! Stay away if you can!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Support Staff in Independence, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Proforma full-time for more than 3 years


    Not a lot of positive feedback to give this company. They do try to make it seem like they are the best place to work, but unfortunately they have mountains to climb to get there.


    When you start, you are presented with a great picture of the company by the HR department. It is a franchising company and they bend over backwards to please the owners without considering the support center staff in any way shape or form. They are far from being a top employer, if anything they are a substandard employer looking at their attitude towards their support staff. There was a time when the entire marketing department left. In IT turnover is extremely high also, all areas from helpdesk to technical, everybody is treated in the same disrespectful manner. There are other departments in the company that are treated unfairly and many employees are threatened with their position. There is a website that corroborates my "testimony”. They make you do things that you are never told during the interviewing process as the job description. It is frowned upon to leave at 5 PM and you are yelled at if you are not in at 8 AM. Vacation & PTO is sub-mediocre; you start with 2 weeks + 1 week PTO and can only get an extra week after 10 years. Also you cannot take more than a week at a time at most. During convention time (yearly event) around July, and a few months before you better not plan any vacations. I heard from other people that left, that during the interview they made promises that they never fulfilled as well as statements that were untrue. If you have a way to avoid joining Proforma, please do for your own sanity. If you have to take a position at this company, please ask for assurances in WRITING that what you were promised you get.

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    Advice to Management

    Respect employees and listen to their ideas, they are not all bad, it goes far! If you are an owner, please do not treat the support staff bad, they are under the same stress as you are.

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