Progress Energy Reviews | Glassdoor

Progress Energy Reviews

12 reviews

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Progress Energy President & CEO Lynn J. Good
Lynn J. Good
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12 Employee Reviews

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  1. "Was a decent company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Raleigh, NC
    Current Employee - Senior Business Analyst in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Progress Energy full-time (More than 10 years)

    Pros

    Flexible work schedules to choose from.
    Average salaries and benefits.
    Multiple work locations which can be a plus.

    Cons

    Current company is in flux as it is absorbed by Duke Energy based out of Charlotte.
    No career paths provided or promoted unless you are willin to move.

    Advice to Management

    Build trust and provide career paths to allow progression from within.


  2. "It's a job"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Dunwoody, GA
    Former Employee - Customer Service in Dunwoody, GA

    Pros

    Flexible hours, easy work and somewhat laid back

    Cons

    It's a stressful and depressing, considering you are dealing with peoples' electricity.

    Advice to Management

    Give your employees more power to help the customer


  3. "Call Center Life Always Mimics High School"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA I in Lake Mary, FL
    Current Employee - CSA I in Lake Mary, FL
    Recommends
    Approves of CEO

    Pros

    The best reasons to work for Progress Energy is that is Economy proof. Everyone needs power to continue their couch potato-tv watching-not sweating lives and without electricity that is impossible. Good pay, good benefits, nice people and safe locations to work in.

    Cons

    High school like atmosphere among upper management. "Click" clubs who control most of the call center's operations who probably should not. Poor planning associated with business needs. Management is afraid to speak up in the presence of upper management or report negative information to their superiors, so they can maintain whatever image it is they are trying to project. Businesses are successfully if factual data is actually used to determine goals, projected work loads and needs. There is no formula going on here. It is by the seat of the pants for the most part. Luckily, we have a captive audience or this ship would have sank long ago.

    Advice to Management

    Use your talent. Promote the people who are doing a good job. Do not promote the people who are the best kiss ups. Utilize the people you have that are experts in their positions and promote them. Come up with a plan that does not sound like it was thrown together 5 minutes ago over a casual conversation which may have also included what you did last weekend. Guestimating should not be rampant.


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  5. Helpful (1)

    "Good place to start career but need to leave to make real money if not in mgmt"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior IT Analyst in Raleigh, NC
    Current Employee - Senior IT Analyst in Raleigh, NC
    Approves of CEO

    Pros

    Alternate Work Schedule (AWS), 401K Match, importance of diversity and inclusion in the workplace, good work ethic of most employees

    Cons

    Managers don't have enough time to focus on individual contributor development and therefore 360 feedback tends to be generic and not helpful in employee development. Individual contributors are afraid to give real-time constructive feedback to co-workers since the culture is too polite. Technical career paths are available but make up small percentage of work force and management opportunities are limited.

    Advice to Management

    Give middle management goals or financial incentives that encourage them to focus their attention on talented individual contributors and their career progression. Employees should be trained on how to provide constructive criticism to ensure work groups are always growing and being challenged. The PGN culture is too polite today and Senior Management should focus on assisting employees in feeling comfortable providing constructive feedback to management without the fear of negative implications.


  6. "Good environment bad for career growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate IT Analyst in Raleigh, NC
    Current Employee - Associate IT Analyst in Raleigh, NC
    Doesn't Recommend
    Approves of CEO

    Pros

    The best reasons to work at Progress Energy are job stability, benefits and a good work/life balance.

    Cons

    The downsides of working at Progress Energy are the bureaucracy, lack of development work and minimal career development

    Advice to Management

    Management should look at giving more maintenance work to contractors and more development to employees.


  7. "IT Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Progress Energy full-time

    Pros

    A lot of good people. Benefits were nice. Opportunities to develop and work in different groups within IT.

    Cons

    Progression was really slow for me in the company. With all companies have to do deal with the politics. Merger with Duke did not go over to well with folks in the IT Dept.

    Advice to Management

    Develop your employees, look at how to leverage talents on your team, and provide challenging tasks when possible.


  8. "Customer Service"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great benefits, excellent training,

    Cons

    Unable to transfer to different departsments


  9. "Field Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Former Contractor - Anonymous Contractor in Fort Saint John, BC (Canada)
    Former Contractor - Anonymous Contractor in Fort Saint John, BC (Canada)
    Neutral Outlook
    No opinion of CEO

    I worked at Progress Energy as a contractor (More than a year)

    Pros

    Work schedule was good.
    People on the front line were great.
    Paid on time.
    Mostly left you alone to do your job.

    Cons

    Communication very poor... Lack of information of all types.
    Poor planning or lack of any communication thereof.
    No 'team' atmosphere.

    Advice to Management

    Improve communication of company goals and objectives, down through the organization to the front line.


  10. "Wish progress energy still existed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook

    I worked at Progress Energy full-time (More than 5 years)

    Pros

    It was better than with Duke.

    Cons

    Everything is to be done as cheap as possible. Pay, benefits, perks, equipment


  11. "Good job if you don't mind doing things the same way they've been done for 100 yrs."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    has positive reputation as employer

    Cons

    rules are followed when convenient.
    compensation for executives not calibrated during tough economic times.
    not easiest place to work for minorities and females


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