Progress Energy Reviews | Glassdoor

Progress Energy Reviews

Updated April 18, 2017
47 reviews

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47 Employee Reviews

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  1. "Use to be great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good people to work for

    Cons

    Share some of the downside of working at this place


  2. "Good people to work with, trained well."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    Pros

    Great overall learning experience for entry level engineer. However, I was lucky to have a great mentor who took time to work with me.

    Cons

    I really do not have any thing bad to comment on. Other than at time employees at the plants think that central design is a separate company.

  3. "Educationally a very good job right out of high school - like Taco Bell, Burger King or ditch-digging."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    No opinion of CEO

    Pros

    At first taste, the company was providing very good training. As time progresses for each rep they are continually saddled with more and more fluff to complete, such as selling value-added services. The pay was good to begin with but the raises are below average and high performer or not, the raises don't differ much between employees. The "bonus" is like opening a large present to find a worthless, small I.O.U. inside. Benefits are extensive and flexible. 401K access to various investments is a nice feature, controlled by the employee.

    Cons

    If you have a degree, ambition of any kind, previous call center experience or have high moral standards, forget customer service. I agree with previous posts - the company certainly "pigeon holes" everyone within customer service. There are limited lateral positions within the company, fewer if you made the mistake of becoming associated with customer service/call center operations. Supervisors and managers don't know the technicalities and nuances of using the proprietary software systems required to execute the job. Said persons are forever in "rotation" indicating the company's loosey-goosey lack-of-future plan sharing with the rank and file employees makes the company an environment you can't count on for a "career" unless, of course you were lucky AND smart enough to be in its unionized operations. If you like unnecessary stress and a too-rigid scheduling system and indeed being owned by a mega corporation and being forced to make unethical decisions versus keeping your job on a regular basis, then go ahead and apply. This is NOT a transparent sunshine law compliant organization. Nepotism and asskissery abound.

    Advice to Management

    Either make customer service like it was before the "buyout" era (2005) and keep your quality employees, giving them REAL opportunities to move on THROUGH and UPWARD within the company. Customer service is an entry level operation and it should be a place where you can screen and cultivate future leaders based on performance and loyalty, instead, the company has simply turned its call centers into "Rep Mills" like the telemarketing industry. Stop hiring leadership outsiders in the customer service arena who really haven't done their penance on the phones. Reps REALLY resent this. "Streamlining" everything from the customer's point of view isn't a real cost savings. You better hope the green revolution doesn't leverage a change in the rules, tariffs and other ridiculous impediments in Florida and allow entrepreneurs to compete as billing companies like the telecom debacle of the late 90's to present and/or cause the enabling of actual end-user customers to feed power back into the grid, effectively selling power back to the utility. Allow all the employees to unionize without penalty and pay all the "hourly" pee-on folks with the most difficult jobs like customer services a fair wage with more flexible hours and lower stress environments.


  4. "Progress Energy is a great place to launch a career, but not a great place to advance."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    Pros

    Great benefits, tuition reimbursment, great training, good working conditions, excellent place to start a career.

    Cons

    They aren't good about advancing careers. They often pigeon-hole employees into certain jobs and don't see the value employees could offer in different roles. Difficult to move up in that company unless you are kissing up to management.

    Advice to Management

    Remember that employees are a precious resource. Tyr to find ways to develop them and help them advance at Progress Energy. If you don't then you will pay for their education and training and another company will reap the benefits of it.


  5. "Wish progress energy still existed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook

    I worked at Progress Energy full-time (More than 5 years)

    Pros

    It was better than with Duke.

    Cons

    Everything is to be done as cheap as possible. Pay, benefits, perks, equipment


  6. "Steady work, but no career development"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Engineer
    Current Employee - Senior Engineer
    Doesn't Recommend

    Pros

    Stable job, people always need power

    Cons

    Little to no focus on employee development. The focus is on getting your specific job done with no regard to the future.

    Advice to Management

    The company desperately needs a leadership development program that seeks to find employees who show promise and develop them into future leaders within the company.


  7. "Good job if you don't mind doing things the same way they've been done for 100 yrs."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    has positive reputation as employer

    Cons

    rules are followed when convenient.
    compensation for executives not calibrated during tough economic times.
    not easiest place to work for minorities and females

  8. "Great place to start a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer
    Former Employee - Engineer
    Recommends

    Pros

    Older, experienced workforce. Lots of good old boys. I haven't been here long, but the number of employees who have been here for 20 or 30+ years is astounding and almost speaks for itself.

    Managers are very good to work with.

    Cons

    Can be frustrating at times trying to get information from various sources.


  9. "Good Company that value Craft People as an asset"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    Good Pay, Company values employees and I've always been treated fairly and worked with if issues came up.

    Cons

    Too much management turnover, too many people not held accountable for their actions.

    Advice to Management

    Get out and Observe what is really going on... Whats written on paper isn't always what is really gojng on


  10. "Stabel and Secure."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Decent pay and benifits although the package is about the same at other utilities.

    Cons

    Mostly reactive rather than proactive.

    Advice to Management

    Upper management should track the time/money that is spent in meetings, task forces, comittees conference calls, etc. Also shoud look at the benifits of the attendees. (catered food stimulus(/taxpayers) supplied) Bet this would be revealing. Much untapped expertise bogged down in work politics and justifying meetings to the uppers who come across as not having a clue and are steered to belive that this is "Progress." Much of it is analysis paralysis.


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