Progressive Insurance Reviews in Austin, TX | Glassdoor

Progressive Insurance Austin Reviews

Updated April 26, 2017
90 reviews

Filter

Filter

Austin, TX

3.7
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Progressive Insurance President and Chief Executive Officer Tricia Griffith
Tricia Griffith
13 Ratings

90 Employee Reviews

Sort: Popular Rating Date

Pros
  • Amazing schedule flexability and work/life balance (in 116 reviews)

  • Flexible scheduling and work from home (in 66 reviews)

Cons
  • Talks a lot about work-life balance but puts it on the employees to find it themselves (in 114 reviews)

  • The only con I see is the lack of call center locations (in 65 reviews)

More Pros and Cons

  1. "Best company i've worked for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Insurance Sales in Austin, TX
    Current Employee - Commercial Insurance Sales in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 3 years)

    Pros

    health care, gym, massages, pay, general atmosphere

    Cons

    -expectations aren't always clear but rather "Wholistic" which can make it difficult to develop.

    Advice to Management

    Keep on. Great place to work.


  2. "I put in my hours and don't have to take any work home with me"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Customer Service Representative in Austin, TX
    Current Employee - Call Center Customer Service Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance part-time (More than 8 years)

    Pros

    Work from home, work has a defined ending and beginning, expectations are clear, there is a lot of personal autonomy and ability to transition to other positions if you desire

    Cons

    Can be difficult for people who need daily guidance and require a lot of stability in management. I've had a different supervisor every year, but it doesn't bother me, since I know what my job is and how to complete it on my own

    Advice to Management

    Doing a great job with what you had to work with


  3. "Satisfied employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CLRU Representative in Austin, TX
    Current Employee - CLRU Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    Schedule flexibility, great benefits, on-site nurse, profit sharing, friendly people

    Cons

    Progressive is a great place to work. The only con I see is the lack of call center locations

    Advice to Management

    Keep doing what you're doing!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Wonderful Atmosphere with Great Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Austin, TX
    Current Employee - Customer Service in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Awesome Supervisors, Laid back and Friendly Atmosphere

    Cons

    Vacation/Sick days combined, Less Flexibility for Leave.

    Advice to Management

    More flexible leave options and vacation days


  6. "Great Company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Austin, TX
    Former Employee - Call Center Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance (Less than a year)

    Pros

    Casual environment, can wear any attire

    Cons

    It's a cubicle job after all

    Advice to Management

    Better remote management


  7. "Insurance Sales Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales Representative in Austin, TX
    Former Employee - Insurance Sales Representative in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time (More than 3 years)

    Pros

    Progressive was a great company to work for but not for the person that does not enjoy doing the same job day after day.

    On-Site gym and cafeteria

    Cons

    The manager I had was only interested in the metrics he reported and in my opinion did not care about the pay or well-being of the team he managed. I finally got a raise after being there a year and a half while the other members of my training class received the same pay raise once they left training.

    Back when I was working there, if you were late 15 minutes past your start time they would view it as being absent the entire day.

    Advice to Management

    Ask Agents what other areas of the business they would like to be in or offer a way to help them advance into a higher paying role.


  8. "Customer Service Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Austin, TX
    Current Employee - Customer Service Specialist in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    The best thing about working for Progressive is the gainshare bonus in December and having lunch and breaks at your discretion instead of Workforce

    Cons

    The attendance policy is definitely faulty, Workforce is a joke, and they constantly make changes with no respect to the actual employees. No one in higher management takes responsibilities for mistakes.

    Advice to Management

    Figure out a truly better attendance policy forgiving to actual illness and unexpected life events. Also, teach someone how to accurately explain rate revisions and not just cost of living increased. Customers appreciate facts.


  9. "Inside Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales in Austin, TX
    Current Employee - Inside Sales in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time

    Pros

    You do not have to make cold calls.

    Cons

    People who make top sales cheat the system and don't get caught. You have to kiss hiney to the right people to move up.

    Advice to Management

    Focus on keeping customers, listen to the sales reps who are making high sales short phone calls. Hire educated managers instead of keeping ones with only high school education.


  10. Helpful (1)

    "Claims positions."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Injury Claims Adjuster in Austin, TX
    Current Employee - Injury Claims Adjuster in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 5 years)

    Pros

    Good benefits and pay. Autonomy in higher roles with strong leadership and many opportunities for growth in company.

    Cons

    Working auto claims or injury claims requires some level of cynicism which can wear over time. Some people are better at dealing with this than others.


  11. "Ok job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative in Austin, TX
    Current Employee - Claims Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at Progressive Insurance (Less than a year)

    Pros

    The pay is decent and they have an on-site gym.

    Cons

    Health insurance isn't great, it's the typical call center environment and if you're looking to work late schedule this job's for you.

    Advice to Management

    Training is too long and repetitive.
    Better benefits and schedules. They promote too quickly from within not giving the trainers/ supervisors a grasp of their role.


Showing 90 of 1,710 reviews
Reset Filters