Progressive Insurance Reviews in Cleveland, OH | Glassdoor

Progressive Insurance Cleveland Reviews

Updated July 19, 2017
360 reviews

Filter

Filter

Cleveland, OH Area

3.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO

360 Employee Reviews

Sort: PopularRatingDate

Pros
  • People here understand work-life balance better than most (in 121 reviews)

  • Flexible scheduling and work from home (in 70 reviews)

Cons
  • Talks a lot about work-life balance but puts it on the employees to find it themselves (in 117 reviews)

  • Nothing bad to say about this call center (in 68 reviews)

More Pros and Cons

  1. "Progressive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Warrensville Heights, OH
    Current Employee - Customer Service in Warrensville Heights, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 3 years)

    Pros

    flexible scheduling ; competitive pay, great offices

    Cons

    communication breakdown between departments, fluid employment situations make growth troublesome

    Advice to Management

    switching departments make you start from scratch concerning promotion


  2. Helpful (1)

    "IT Systems Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Systems Engineer in Mayfield, OH
    Former Employee - IT Systems Engineer in Mayfield, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time (More than a year)

    Pros

    The much touted Progressive Culture of finding a good balance between work and life. Probably the best you would ever get!
    Company also does well to diversify the workforce!!
    Massive respect for other cultures, and does well to leverage the differences between people to the good of employees, teams and the company in general.

    Cons

    Interpersonal favoritism that comes with every diverse organisation

    Advice to Management

    Management should work hard to foster and enforce the all-inclusive goal the company very much promotes and desires at the team level.

  3. Helpful (1)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Customer Service Representative in Mayfield, OH
    Former Employee - Call Center Customer Service Representative in Mayfield, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time (More than 5 years)

    Pros

    The things I liked most about working at Progressive were set schedule, benefits, work from home option, experience, decent pay, training.

    Cons

    Some things that I did not like about working at Progressive were being micro-managed, not being able to help customers as much as I would of liked to, and being let go after 6+ years without a clear explanation.


  4. Helpful (1)

    "Central claims rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Central Claims in Cleveland, OH
    Current Employee - Central Claims in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    Great benefits and work perks, extensive training, fun work environment, advancement opportunity

    Cons

    Heavy Workload, Stressful expectations around speed

    Advice to Management

    N/a


  5. Helpful (1)

    "Long time employee seeking elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mayfield Heights, Cuyahoga, OH
    Current Employee - Anonymous Employee in Mayfield Heights, Cuyahoga, OH
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Progressive Insurance full-time (More than 10 years)

    Pros

    Great benefits, flexible schedule, friendly and diverse environment, nice ammenities

    Cons

    Micromanagement, hard to advance, hard to change departments.


  6. Helpful (2)

    "Awesome work-life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 3 years)

    Pros

    Amazing work-life balance! They treat their employees well and have engrained flexibility into the work culture. There are tons of amenities on the corporate campuses.

    Cons

    You will work here, but it's rewarding and challenging work. We strive to innovate and encourage disruptive ideas (which may be a challenge for some!).

    Advice to Management

    Continue to offer flexible opportunities to your employees. As a whole, Progressive encourages lifelong learning, so make sure your employees take advantage of it!


  7. "Great Company, Up and Coming Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Systems Analyst in Cleveland, OH
    Current Employee - IT Systems Analyst in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Great Benefits and Flexible Work Schedules and Arrangements. Work is interesting and challenging

    Cons

    Tech is slightly ahead of Insurance industry, but behind major IT firms.

  8. Helpful (3)

    "Supervisor Administrative Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor Administrative Support in Cleveland, OH
    Current Employee - Supervisor Administrative Support in Cleveland, OH
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 10 years)

    Pros

    Great flexible work arrangements in many departments. Over all good corporate culture.

    Cons

    Career advancement and growth is not readily available. Development of staff is discussed but is not a true priority at all levels. Great for entry level employees, and director level, however if you are in front line management and looking for growth- this area is not Diverse & Inclusive. You will see most of the diversity only in entry level positions. It can be very political and exclusive at times.

    Advice to Management

    Develop from within, department, area, and company. People want to know that there work is valued by upward mobility.


  9. Helpful (2)

    "Application Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mayfield, OH
    Current Employee - Anonymous Employee in Mayfield, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    Great Company, Amazing Benefits, lots of opportunities to advance if you take charge of your own career path.

    Cons

    Salary though good for the area, is a bit lower than other of similar positions of equal caliber.


  10. Helpful (1)

    "Great company but you get stuck in sales and customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Mayfield Heights, Cuyahoga, OH
    Current Employee - Sales Consultant in Mayfield Heights, Cuyahoga, OH
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Bonus check per year, flexible schedules, paid time off, work from home option.

    Cons

    Over worked and underpaid. you are required to work at least one day of the weekend. They also make is very hard to transition outside of a customer service and sales role and may employees find themselves stuck in that role and not able to move around within the company.

    Advice to Management

    Help you consultants get promoted within and remember you where once in their position.


Showing 360 of 1,800 reviews
Reset Filters