Progressive Insurance Reviews in Cleveland, OH | Glassdoor

Progressive Insurance Cleveland Reviews

Updated February 21, 2017
343 reviews

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Cleveland, OH Area

3.7
Star Star Star Star Star
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Progressive Insurance President and Chief Executive Officer Tricia Griffith
Tricia Griffith
20 Ratings

343 Employee Reviews

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Pros
  • The company is very focused on work/ life balance, as is my direct supervisor and manager (in 110 reviews)

  • Work from home- If thats your thing, I tried it but went back to office (in 62 reviews)

Cons
  • Claims volume can be intense and cause an imbalance in work life balance (in 109 reviews)

  • Its a Call center position, nough said (in 61 reviews)

More Pros and Cons

  1. "Subrogation Department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Litigation Specialist in Mayfield, OH
    Former Employee - Litigation Specialist in Mayfield, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time (More than 3 years)

    Pros

    Great people throughout the department. Professional yet personable. Management did their best to accommodate all employees needs while driving company objectives.

    Cons

    The usual office 9-5 job cons.


  2. "IT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Process Analyst Lead in Mayfield, OH
    Current Employee - IT Process Analyst Lead in Mayfield, OH
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Gainshare, on site Starbucks, on site fitness center, leadership, growth of the company, individual growth opportunities, flexible work arrangements, parking garage at some locations is great for Cleveland winters!

    Cons

    There are no real cons. Recommend folks take their job seriously and you will succeed. So many opportunities to learn.

    Advice to Management

    Keep it up


  3. "Wonderful but difficult"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Representative in Cleveland, OH
    Current Employee - Service Representative in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Benefits, positive attitudes all around, pay, room for growth, every single level of management treats you as they want to be treated, people are not bossy and you can truly get many opportunities to talk to all levels of management in a non intimidating manner

    Cons

    Very complex job roll where you can encounter multiple new situations within an hour or a day, which leaves for high stress in some instances, however everything that can be rationally done to offset that stress is implemented through the processes they have setup for breaks and options to try new things.

    Advice to Management

    I have none.


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  5. "Reporting Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reporting Specialist in Cleveland, OH
    Current Employee - Reporting Specialist in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 10 years)

    Pros

    Flexibility, work/life balance, career growth

    Cons

    Some management can overlook quality work


  6. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Analyst in Cleveland, OH
    Current Employee - Quality Assurance Analyst in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 8 years)

    Pros

    Benefits
    Work schedule is flexible for some positions

    Cons

    I can't think of any


  7. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT PM in Cleveland, OH
    Current Employee - IT PM in Cleveland, OH
    Recommends
    Positive Outlook

    I have been working at Progressive Insurance full-time (More than 5 years)

    Pros

    Good place to work. Good culture.

    Cons

    Sometimes bad management makes working here difficult.


  8. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Cleveland, OH
    Current Employee - Customer Service Representative in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    Very flexible, amazing culture, great training, many opportunities, great programs

    Cons

    very competitive, hours may not be favorable in the beginning


  9. "Progressive Tenure"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Great work life balance.
    Gain Share at the end of the year is great.

    Cons

    If you haven't been working at Progressive your whole career you are viewed differently.
    They do not manage change well.
    Many climbers instead of lifters in management.

    Advice to Management

    Remember some of the values your company was founded on. Learn and Risk used to be at the end of every address from Peter Lewis.


  10. Helpful (1)

    "Good. But watch out for the politics."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Process Analyst in Cleveland, OH
    Current Employee - IT Process Analyst in Cleveland, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Progressive Insurance full-time (More than 8 years)

    Pros

    Not a bad place to work. Used to be a lot better prior to the management change. Peter B encouraged new ideas. He did care about his people.

    Cons

    Too much politics. A lot of games are played. All they care about is numbers. Take care of your people and your company will prosper.

    Advice to Management

    Keep the chatter and politics at bay. Communicate better and be more open


  11. Helpful (2)

    "Excellent company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Processor in Mayfield, OH
    Former Employee - Senior Processor in Mayfield, OH
    Recommends
    Positive Outlook

    I worked at Progressive Insurance full-time (More than 10 years)

    Pros

    Great benefits, pay, and work/life balance

    Cons

    Too much focus on productivity and not on quality

    Advice to Management

    They need to realize that people's individual strengths can benefit the company and not just the fastest ones.



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