Progressive Insurance Reviews in Cleveland, OH | Glassdoor

Progressive Insurance Cleveland Reviews

Updated September 14, 2017
362 reviews

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Cleveland, OH Area

3.8
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362 Employee Reviews

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Pros
  • Flexibility and work life balance (in 122 reviews)

  • Flexible scheduling and work from home (in 73 reviews)

Cons
  • Work life balance could use some work (in 124 reviews)

  • Nothing bad to say about this call center (in 69 reviews)

More Pros and Cons

  1. "Senior Actuarial analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH
    Recommends
    Positive Outlook

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Large and very stable company

    Cons

    Not as flexible as I would want


  2. Helpful (1)

    "Best place on Earth next to Disney World."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Service Associate in Mayfield, OH
    Former Employee - Sales and Service Associate in Mayfield, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time (More than 10 years)

    Pros

    I loved working for Progressive. Glenn Renwick was a wonderful down to earth guy. He loved Progress and his staff. I left Progressive because I was promised from another organization a better opportunity. They lied and I lost the best job I ever had. I miss Progressive. It was a great place with friends I will love forever. If they would hire me again I would go back. Ioved working there over the last ten years.

    Cons

    I work better in a group rather than alone. When people were sent home to work made me lonely. I felt isolated and that depressed me alot. I need crowds, and that is my only gripe.

    Advice to Management

    Thank you. My manager Angie is and will always be my greatest friend. She is the reason I stayed. Hire more people like Angie and if you forgive me I would love to come home.

  3. "Requested review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Internship in Cleveland, OH
    Former Intern - Internship in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance as an intern (Less than a year)

    Pros

    Good working environment and culture

    Cons

    Some level of racism by some managers

    Advice to Management

    Fair assessment is recommended


  4. "Relaxed Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - IT Intern in Mayfield Heights, Cuyahoga, OH
    Current Intern - IT Intern in Mayfield Heights, Cuyahoga, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance as an intern (More than a year)

    Pros

    relaxed culture, easy to communicate to anyone, easy transition as new employee

    Cons

    promptness and timeliness, generally slow turnaround on projects

    Advice to Management

    enforce scheduled meeting times and expect attendance rather than a "come when you can" mentality


  5. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Have good benefit. Easy work environment. Just do your job. You are salary based, so don't get to clock in or out.

    Cons

    Could be sometimes stressful. The work load for more tenured people could get excessive sometimes.

    Advice to Management

    The management has being trying in the area of hiring people, but they need to do more. Also need to have a way to retain employees.


  6. Helpful (2)

    "IT Systems Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Systems Engineer in Mayfield, OH
    Former Employee - IT Systems Engineer in Mayfield, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time (More than a year)

    Pros

    The much touted Progressive Culture of finding a good balance between work and life. Probably the best you would ever get!
    Company also does well to diversify the workforce!!
    Massive respect for other cultures, and does well to leverage the differences between people to the good of employees, teams and the company in general.

    Cons

    Interpersonal favoritism that comes with every diverse organisation

    Advice to Management

    Management should work hard to foster and enforce the all-inclusive goal the company very much promotes and desires at the team level.


  7. Helpful (3)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Customer Service Representative in Mayfield, OH
    Former Employee - Call Center Customer Service Representative in Mayfield, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time (More than 5 years)

    Pros

    The things I liked most about working at Progressive were set schedule, benefits, work from home option, experience, decent pay, training.

    Cons

    Some things that I did not like about working at Progressive were being micro-managed, not being able to help customers as much as I would of liked to, and being let go after 6+ years without a clear explanation.

  8. "Progressive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Warrensville Heights, OH
    Current Employee - Customer Service in Warrensville Heights, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 3 years)

    Pros

    flexible scheduling ; competitive pay, great offices

    Cons

    communication breakdown between departments, fluid employment situations make growth troublesome

    Advice to Management

    switching departments make you start from scratch concerning promotion


  9. Helpful (1)

    "Central claims rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Central Claims in Cleveland, OH
    Current Employee - Central Claims in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    Great benefits and work perks, extensive training, fun work environment, advancement opportunity

    Cons

    Heavy Workload, Stressful expectations around speed

    Advice to Management

    N/a


  10. Helpful (1)

    "Long time employee seeking elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mayfield Heights, Cuyahoga, OH
    Current Employee - Anonymous Employee in Mayfield Heights, Cuyahoga, OH
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Progressive Insurance full-time (More than 10 years)

    Pros

    Great benefits, flexible schedule, friendly and diverse environment, nice ammenities

    Cons

    Micromanagement, hard to advance, hard to change departments.


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