Progressive Insurance Reviews in Colorado Springs, CO | Glassdoor

Progressive Insurance Colorado Springs Reviews

Updated July 16, 2017
85 reviews

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Colorado Springs, CO Area

3.6
StarStarStarStarStar
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Approve of CEO

85 Employee Reviews

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Pros
  • Amazing schedule flexability and work/life balance (in 119 reviews)

  • Flexible scheduling and work from home (in 74 reviews)

Cons
  • Talks a lot about work-life balance but puts it on the employees to find it themselves (in 121 reviews)

  • Nothing bad to say about this call center (in 68 reviews)

More Pros and Cons

  1. "So far so good!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Consultant in Colorado Springs, CO
    Current Employee - Customer Service Consultant in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    Great pay
    Beautiful Campus
    Intelligent like minded peers
    Welcoming atmosphere
    Diverse culture

    Cons

    It is call center work at the end of the day, However Progressive makes every effort to treat their employees with respect and consideration

    Advice to Management

    None


  2. Helpful (2)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consumer Care Consultant in Colorado Springs, CO
    Former Employee - Consumer Care Consultant in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time (More than a year)

    Pros

    Very organized and great communication. Tons of schedule options and very stable place to work. Full cafeteria and the gym is phenomenal. Co-Workers are nice but very professional.

    Cons

    Promotions and pay raises are a bit slow

    Advice to Management

    I loved everything except the slowness in promotions available and it seemed very difficult to obtain pay increases. If the two areas are addressed I think it will almost be no reason to look elsewhere because I left for more pay but being with another organization I truly appreciate what a fine tuned machine Progressive was as an company.

  3. Helpful (3)

    "Horrific"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Services in Colorado Springs, CO
    Current Employee - Services in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Progressive Insurance full-time (More than 5 years)

    Pros

    Gainshare, work from home, nothing else positive about a crappy two faced company

    Cons

    Zero work life balance, especially if using FMLA you are forced under duress to sign paperwork otherwise you are threatened your FMLA will be denied for serious health conditions. Ethics committee sides always with employer and you theatrically called a liar. Harassed by leave specialist and forced to go back to work against "Doctor's" recommendations for having a life altering surgery. Answering irate calls 8 to 10 hours a day. Causing hyper tension and anxiety day in and day out while management pushes for unrealistic expectations. 3 employees have died from work related health conditions in Colorado Springs Office, due to stress of the job. Upper management does not follow the all mighty "Golden Rules" however expects employees too. This company has Failed It's Employees. When applying to continue higher education do not let management know.
    I would not recommend my worse enemy to work at this company. Management would prefer drug induced employees to answer calls.

    Advice to Management

    Follow Your Golden Rules. You have Failed this Company and it's Employees.


  4. Helpful (3)

    "Prog"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Applications Developer in Colorado Springs, CO
    Current Employee - IT Applications Developer in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Work life balance
    That's about it but I have to have 20 words

    Cons

    Old technology
    Managers that do not understand tech
    Time based advancement
    Lazy coworkers


  5. Helpful (1)

    "I have never been this happy at work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Relationship Associate in Colorado Springs, CO
    Current Employee - Customer Relationship Associate in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    The culture is amazing, the management is all very approachable and friendly. The training was very thorough and actually kind of fun.

    Cons

    Not a single one so far. To be fair, I have only been with the company for a little over 3 months, so maybe it is too soon to tell?

    Advice to Management

    Keep up the great work!


  6. Helpful (2)

    "Decent company to work for but it's still a call center job at the end of the day."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Colorado Springs, CO
    Current Employee - Sales Representative in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    Decent pay and benefits
    Beautiful campus
    On site gym
    Pays for your insurance license
    Gainshare provides a nice bonus at the end of the year

    Cons

    Long hours
    Customers can be abusive even while just receiving a quote
    Call volume can be overwhelming
    PTO is rolled in with sick time and takes forever to accumulate
    Flexible schedule options really only available when call volume is low, other than that expect no reprieve from the phones unless you plan on using PTO
    Employees are encouraged to spend as much time taking calls as possible
    Corny sales process that customers and employees hate equally
    Supervisors only care about sales

    Advice to Management

    Provide more PTO and flexible scheduling . Coach individually on how to make better sales instead of implementing a corny process that doesn't work for everyone.


  7. Helpful (2)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Muti Product Specialist in Colorado Springs, CO
    Current Employee - Muti Product Specialist in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 3 years)

    Pros

    They try to promote growth, Great benefits, good culture

    Cons

    You can get stuck, you could make a move to a department and find its a dead end after you have signed a year commitment to them keeping you in that spot and hindering your advancement. Choose your movements carefully

  8. "Great Place to work! More Pros than Cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Lines Service Representative in Colorado Springs, CO
    Former Employee - Commercial Lines Service Representative in Colorado Springs, CO
    Recommends
    Approves of CEO

    I worked at Progressive Insurance full-time (More than a year)

    Pros

    Work Life Balance through schedule bidding, Gain-Share (annual bonus based on the companies overall performance) HR is an excellent resource

    Cons

    Not enough vacation time given, performance guidelines were vague

    Advice to Management

    Offline time to refresh on processes and guidelines. More incentives and activities to build morale on the floor.


  9. Helpful (1)

    "Blended consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Blended Case Manager in Colorado Springs, CO
    Current Employee - Blended Case Manager in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance part-time (More than a year)

    Pros

    Flexible scheduling and work from home

    Cons

    Strict rules about following processes, can be confusing, but with a good manager is doable.

    Advice to Management

    Give more offline time to learn and brush up on processes


  10. Helpful (1)

    "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time (Less than a year)

    Pros

    Friendly employees, pay, gainshare and opportunity for growth

    Cons

    None I can think of


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