Progressive Insurance Reviews in Mayfield Heights, Cuyahoga, OH | Glassdoor

Progressive Insurance Mayfield Heights Reviews

Updated July 26, 2017
72 reviews

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Mayfield Heights, Cuyahoga, OH

3.4
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72 Employee Reviews

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Pros
  • Very flexible attendance policy which helps to promote work-life balance (in 125 reviews)

  • Work from home- If thats your thing, I tried it but went back to office (in 76 reviews)

Cons
  • Work life balance could use some work (in 130 reviews)

  • Nothing bad to say about this call center (in 72 reviews)

More Pros and Cons

  1. "Relaxed Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - IT Intern in Mayfield Heights, Cuyahoga, OH
    Current Intern - IT Intern in Mayfield Heights, Cuyahoga, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance as an intern (More than a year)

    Pros

    relaxed culture, easy to communicate to anyone, easy transition as new employee

    Cons

    promptness and timeliness, generally slow turnaround on projects

    Advice to Management

    enforce scheduled meeting times and expect attendance rather than a "come when you can" mentality


  2. Helpful (1)

    "Long time employee seeking elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mayfield Heights, Cuyahoga, OH
    Current Employee - Anonymous Employee in Mayfield Heights, Cuyahoga, OH
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Progressive Insurance full-time (More than 10 years)

    Pros

    Great benefits, flexible schedule, friendly and diverse environment, nice ammenities

    Cons

    Micromanagement, hard to advance, hard to change departments.

  3. Helpful (1)

    "Great company but you get stuck in sales and customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Mayfield Heights, Cuyahoga, OH
    Current Employee - Sales Consultant in Mayfield Heights, Cuyahoga, OH
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Bonus check per year, flexible schedules, paid time off, work from home option.

    Cons

    Over worked and underpaid. you are required to work at least one day of the weekend. They also make is very hard to transition outside of a customer service and sales role and may employees find themselves stuck in that role and not able to move around within the company.

    Advice to Management

    Help you consultants get promoted within and remember you where once in their position.


  4. "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Mayfield Heights, Cuyahoga, OH
    Former Employee - Sales Consultant in Mayfield Heights, Cuyahoga, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time (Less than a year)

    Pros

    Great benefits, amazing culture, management style is awesome

    Cons

    Phone job was a little unnerving


  5. Helpful (1)

    "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contact Center Supervisor in Mayfield Heights, Cuyahoga, OH
    Current Employee - Contact Center Supervisor in Mayfield Heights, Cuyahoga, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Progressive Insurance full-time

    Pros

    Work from home, vacation time, great people

    Cons

    Unrealistic workload, demanding metrics, red tape to get anything done


  6. "Great people and culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales/Svc Consultant in Mayfield Heights, Cuyahoga, OH
    Current Employee - Sales/Svc Consultant in Mayfield Heights, Cuyahoga, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Profit sharing, competitive wages, development opportunities, company really cares about its employees

    Cons

    Any phone jobs suck. You will take a lot of abuse. Metrics can be hard to meet.

    Advice to Management

    Most managers are great, although some micromanage a bit. Some standards are not held to everyone equally.


  7. Helpful (1)

    "SubroGalion generalist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mayfield Heights, Cuyahoga, OH
    Current Employee - Anonymous Employee in Mayfield Heights, Cuyahoga, OH
    Recommends
    Positive Outlook

    I have been working at Progressive Insurance full-time (More than 5 years)

    Pros

    Flexible work schedule for exempt employees.

    Cons

    Large work load and claims.

  8. "Sr Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Mayfield Heights, Cuyahoga, OH
    Former Employee - Senior Analyst in Mayfield Heights, Cuyahoga, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time (More than 5 years)

    Pros

    Good company, great benifits, flexible work arrangements

    Cons

    No bonuses based on individual performance


  9. Helpful (8)

    "A bad place to be unless you're in the right department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Customer Service Representative in Mayfield Heights, Cuyahoga, OH
    Former Employee - Claims Customer Service Representative in Mayfield Heights, Cuyahoga, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time (More than a year)

    Pros

    I can't think of any. There was no support, and if anyone was having any trouble then they'd have meetings and any requests for the authority to complete duties would be ignored.

    Cons

    Schedules are a nightmare, too many customers to be able to serve anyone well, metrics that were written by an analytics department that has no knowledge of actual practices or customer service, and management doesn't care. If you miss one phone call then you're out, and they try to fire everyone before bonus season that isn't in advertising or analytics. One cannot help but feel bad for customers who are clearly taken advantage of when the company is called on to complete its side of the agreement.
    Plus, the Flo cult is really frightening.

    Advice to Management

    Hire more CCU representatives, get rid of the high-pressure sales tactics for the network shops and service centers, and bring back the local inspectors. The cost-cutting is bad for customers and makes everyone angry. Also, either expand the initial investigation or get rid of the MMR investigations entirely.


  10. Helpful (3)

    ""It's all about who you know""

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Mayfield Heights, Cuyahoga, OH
    Former Employee - Customer Service Representative in Mayfield Heights, Cuyahoga, OH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The yearly bonuses, cafeteria and the gym.

    Cons

    Micro Management, high call/stress environment, no room for growth unless you know someone in upper management.

    Advice to Management

    Stop micro managing people and treat people like they aren't just a number!!!


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