Progressive Insurance Reviews in Mayfield Heights, Cuyahoga, OH | Glassdoor

Progressive Insurance Mayfield Heights Reviews

Updated November 26, 2016
68 reviews

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Mayfield Heights, Cuyahoga, OH

2.9
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Progressive Insurance President and Chief Executive Officer Tricia Griffith
Tricia Griffith
1 Rating

68 Employee Reviews

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Pros
Cons
  • Talks a lot about work-life balance but puts it on the employees to find it themselves (in 112 reviews)

  • The only con I see is the lack of call center locations (in 64 reviews)

More Pros and Cons

  1. Helpful (1)

    "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contact Center Supervisor in Mayfield Heights, Cuyahoga, OH
    Current Employee - Contact Center Supervisor in Mayfield Heights, Cuyahoga, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Progressive Insurance full-time

    Pros

    Work from home, vacation time, great people

    Cons

    Unrealistic workload, demanding metrics, red tape to get anything done


  2. "Great people and culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales/Svc Consultant in Mayfield Heights, Cuyahoga, OH
    Current Employee - Sales/Svc Consultant in Mayfield Heights, Cuyahoga, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Profit sharing, competitive wages, development opportunities, company really cares about its employees

    Cons

    Any phone jobs suck. You will take a lot of abuse. Metrics can be hard to meet.

    Advice to Management

    Most managers are great, although some micromanage a bit. Some standards are not held to everyone equally.


  3. Helpful (1)

    "SubroGalion generalist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mayfield Heights, Cuyahoga, OH
    Current Employee - Anonymous Employee in Mayfield Heights, Cuyahoga, OH
    Recommends
    Positive Outlook

    I have been working at Progressive Insurance full-time (More than 5 years)

    Pros

    Flexible work schedule for exempt employees.

    Cons

    Large work load and claims.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Sr Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Mayfield Heights, Cuyahoga, OH
    Former Employee - Senior Analyst in Mayfield Heights, Cuyahoga, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time (More than 5 years)

    Pros

    Good company, great benifits, flexible work arrangements

    Cons

    No bonuses based on individual performance


  6. Helpful (7)

    "A bad place to be unless you're in the right department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Customer Service Representative in Mayfield Heights, Cuyahoga, OH
    Former Employee - Claims Customer Service Representative in Mayfield Heights, Cuyahoga, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time (More than a year)

    Pros

    I can't think of any. There was no support, and if anyone was having any trouble then they'd have meetings and any requests for the authority to complete duties would be ignored.

    Cons

    Schedules are a nightmare, too many customers to be able to serve anyone well, metrics that were written by an analytics department that has no knowledge of actual practices or customer service, and management doesn't care. If you miss one phone call then you're out, and they try to fire everyone before bonus season that isn't in advertising or analytics. One cannot help but feel bad for customers who are clearly taken advantage of when the company is called on to complete its side of the agreement.
    Plus, the Flo cult is really frightening.

    Advice to Management

    Hire more CCU representatives, get rid of the high-pressure sales tactics for the network shops and service centers, and bring back the local inspectors. The cost-cutting is bad for customers and makes everyone angry. Also, either expand the initial investigation or get rid of the MMR investigations entirely.


  7. Helpful (3)

    ""It's all about who you know""

    Star Star Star Star Star
    Former Employee - Customer Service Representative in Mayfield Heights, Cuyahoga, OH
    Former Employee - Customer Service Representative in Mayfield Heights, Cuyahoga, OH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The yearly bonuses, cafeteria and the gym.

    Cons

    Micro Management, high call/stress environment, no room for growth unless you know someone in upper management.

    Advice to Management

    Stop micro managing people and treat people like they aren't just a number!!!


  8. "Promised to move up quickly in the company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customter Call Center Sales Representative in Mayfield Heights, Cuyahoga, OH
    Former Employee - Customter Call Center Sales Representative in Mayfield Heights, Cuyahoga, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great, modern campus with artwork everywhere

    Cons

    Was hired on with the assumption that I had to spend 6 months in the call center and I could move on. New manager came onboard after I was hired and required 12 months.

    Advice to Management

    Just because you aren't good with being on the phones, doesn't mean you don't excel in other areas.


  9. "Great place to grow"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Quality Assurance Analyst in Mayfield Heights, Cuyahoga, OH
    Current Employee - IT Quality Assurance Analyst in Mayfield Heights, Cuyahoga, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 5 years)

    Pros

    I have worked at progressive for 5 years now and I absolutely love it. I started out as a customer service rep and worked there for 2 years. I then moved over to IT and currently work as a IT Quality Assurance Analyst. It is a very rewarding job and I have a fantastic manager.

    Cons

    The only cons I have with the company where with my time in the call center and the micro managing I had received when I was there.

    Advice to Management

    My advice to management would be to keep doing what you are doing now and encourage job growth by continuing to offer training classes and networking opportunities.


  10. Helpful (1)

    "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Mayfield Heights, Cuyahoga, OH
    Former Employee - Customer Service Representative in Mayfield Heights, Cuyahoga, OH

    Pros

    Culture, community, amenities and coworkers

    Cons

    Salary and management working hours available


  11. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - IT Auditor in Mayfield Heights, Cuyahoga, OH
    Current Contractor - IT Auditor in Mayfield Heights, Cuyahoga, OH
    Recommends
    Positive Outlook

    I have been working at Progressive Insurance as a contractor (More than a year)

    Pros

    The people and environment are great!

    Cons

    Should do more promoting from within department.

    Advice to Management

    Promote your people



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