Progressive Insurance Reviews | Glassdoor

Progressive Insurance Reviews

Updated May 26, 2017
1,025 reviews

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Current Employees

3.8
Star Star Star Star Star
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Progressive Insurance President and Chief Executive Officer Tricia Griffith
Tricia Griffith
131 Ratings

1,025 Employee Reviews

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Pros
  • Amazing schedule flexability and work/life balance (in 116 reviews)

  • Flexible scheduling and work from home (in 69 reviews)

Cons
  • Talks a lot about work-life balance but puts it on the employees to find it themselves (in 114 reviews)

  • The only con I see is the lack of call center locations (in 65 reviews)

More Pros and Cons

  1. "Sr. Casualty Specialist-Commercial Lines. Poaition is challenging and rewarding"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Casualty Specialist in Phoenix, AZ
    Current Employee - Senior Casualty Specialist in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 10 years)

    Pros

    Management in the commercial department is excellent. Great work life balance.

    Cons

    Workload can at times be challenging. Sometimes communication is lacking.

    Advice to Management

    Continue doing a great job!


  2. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance (More than 10 years)

    Pros

    The Company has worked hard to define itself as a market leader while preserving the individuality of its employees. You can still be creative while meeting the goals and strategy statement and management actually listens to make improvements.

    Cons

    With substantial growth there have been growing pains- specifically some of the systems being outdated, There have been many improvements made, but still trying to catch up in the claims area.

    Advice to Management

    Continue to refine systems for efficiency and stay engaged at the base levels of the company. The strength of the company are the people who come to work everyday.


  3. "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Claims Processor in Austin, TX
    Current Employee - Auto Claims Processor in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Great people. Training and enrichment is always available.

    Cons

    Sitting in a cube.

    Advice to Management

    Compensate contingency teams.


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  5. Helpful (1)

    "I have never been this happy at work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Relationship Associate in Colorado Springs, CO
    Current Employee - Customer Relationship Associate in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    The culture is amazing, the management is all very approachable and friendly. The training was very thorough and actually kind of fun.

    Cons

    Not a single one so far. To be fair, I have only been with the company for a little over 3 months, so maybe it is too soon to tell?

    Advice to Management

    Keep up the great work!


  6. "Application Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mayfield, OH
    Current Employee - Anonymous Employee in Mayfield, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    Great Company, Amazing Benefits, lots of opportunities to advance if you take charge of your own career path.

    Cons

    Salary though good for the area, is a bit lower than other of similar positions of equal caliber.


  7. Helpful (4)

    "Better than average benefits, lower end of okay salary, never ending workload"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Austin, TX
    Current Employee - Claims Adjuster in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Progressive Insurance full-time (More than 3 years)

    Pros

    Good health insurance (not great though) , very good 401k match, gain share in December! Opportunity to advance and grow within the company.

    Cons

    Ok salary but a little low for Austin, workload is sometimes overwhelming, never ending, no such thing as a "slow" day, high stress, high volume, not enough pay for the amount of work that is given.

    Advice to Management

    Separate tiers of auto claims and create teams that have the skill level to handle each tier. Example Tier I handles non complex single vehicle claims , Tier 2 can handle some complex single vehicle claims and claims with 2 vehicles with a medium level of complexity, Tier 3 handles complex coverage and/or liability like backing or lane change. Tier 4 should handle complex multiple vehicle accidents that require investigation no injuries, Tier 5 would handle complex liability with minor injuries. Less complex could be assigned a higher volume off claims, with each increasing difficulty an adjuster would get fewer claims because they require more time to fully resolve.


  8. "Great company but you get stuck in sales and customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Mayfield Heights, Cuyahoga, OH
    Current Employee - Sales Consultant in Mayfield Heights, Cuyahoga, OH
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Bonus check per year, flexible schedules, paid time off, work from home option.

    Cons

    Over worked and underpaid. you are required to work at least one day of the weekend. They also make is very hard to transition outside of a customer service and sales role and may employees find themselves stuck in that role and not able to move around within the company.

    Advice to Management

    Help you consultants get promoted within and remember you where once in their position.


  9. "Special Lines"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Special Lines Representative in Chattanooga, TN
    Current Employee - Senior Special Lines Representative in Chattanooga, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 10 years)

    Pros

    Great company with a diverse community.

    Cons

    The workload at times can be high but is goes in waves.

    Advice to Management

    Keep doing what you are doing. It is a great company. It was time for me to do something else.


  10. "Best job ever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Managed Repair Representative in Indianapolis, IN
    Current Employee - Managed Repair Representative in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 10 years)

    Pros

    Flexible, always different day, great benefits, car provided

    Cons

    There are no cons to this job.


  11. "Best company i've worked for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Insurance Sales in Austin, TX
    Current Employee - Commercial Insurance Sales in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 3 years)

    Pros

    health care, gym, massages, pay, general atmosphere

    Cons

    -expectations aren't always clear but rather "Wholistic" which can make it difficult to develop.

    Advice to Management

    Keep on. Great place to work.


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