Progressive Insurance Reviews | Glassdoor

Progressive Insurance Reviews

Updated July 22, 2017
209 reviews

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209 Employee Reviews

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Pros
  • People here understand work-life balance better than most (in 121 reviews)

  • Flexible scheduling and work from home (in 72 reviews)

Cons
  • Talks a lot about work-life balance but puts it on the employees to find it themselves (in 119 reviews)

  • Nothing bad to say about this call center (in 68 reviews)

More Pros and Cons

  1. "If you're not a workaholic, this company is not for you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Progressive Insurance (More than 3 years)

    Pros

    A lot of great people and a lot of opportunity to move up if you want.

    Cons

    Terrible work/life balance. 10 hour days are the norm and expect to work on your days off to keep up with the work load. Their idea of work/life balance is to give you a laptop so you can work at home in your off hours.

    Advice to Management

    The level of stress on your staff due to the workload is not normal nor is it healthy.


  2. "Ok company w/ unrealistic expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster/Generalist
    Former Employee - Claims Adjuster/Generalist
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time (Less than a year)

    Pros

    Benefits are good.
    Bonus is nice if you make it through the whole year.
    Some growth opportunities if your willing to relocate if your in a smaller office.
    With the high volume, managers will try to work with you to get caught up.

    Cons

    Heavy work load w/ unrealistic expectations. Claims volume very high w/ no down time. Goals and expectations don't coincide with the volume.
    Claims Generalist is the worst job you can have at the company and everyone will tell you that when you get there and tell you to do what you can to get out of that roll as quick as possible.
    Lack of initial training on processes. It was mostly trail and error, doing something then being told you were doing it wrong.
    Duplicative and long processes that make the getting the job done more time consuming that also contributes to why heavy workload is unmanageable.
    Pay is decent but still lower than industry especially for the workload and the amount of work that you are required to do in this position.

    Advice to Management

    Stop the duplicative processes and make it more efficient.
    Set reasonable expectations and goals that can be met with volume.
    Provide better training on day to day processes .
    Provide a better work life balance to your employees and staff for the volume of claims and you won't have high turnover.

  3. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time

    Pros

    Good pay, good supervisors, and great benefits

    Cons

    Boring job, staring at a computer all day everyday, ridiculous call standards.


  4. "Great money but not really worth the drama!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time

    Pros

    Great pay, ok benefits, able to flex your time.

    Cons

    New managers have no idea what they're doing and are constantly changing things. You are made to know several employee workloads to cover everyone, no matter how much work you have. No loyalty, no recognition for hard work.

    Advice to Management

    Managers should be brought in from the company and should go through some training. We had to train our manager! Remember that if your employees are happy, they'll work hard for your company. AND if there are MANY employees complaining about the managers, perhaps you should find out what the problem is instead of all your employees leaving.


  5. Helpful (2)

    "Prog"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Applications Developer in Colorado Springs, CO
    Current Employee - IT Applications Developer in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Work life balance
    That's about it but I have to have 20 words

    Cons

    Old technology
    Managers that do not understand tech
    Time based advancement
    Lazy coworkers


  6. Helpful (4)

    "Sales Consultant Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Tampa Palms, FL
    Current Employee - Sales Associate in Tampa Palms, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    The mission statement and core values of the company are impressive and convey a high standard of integrity. Also, the attendance flexibility is very accommodating for working parents. They even allow you to have a side gig, as long as it does not conflict with your position.

    Cons

    I was very excited when I was accepted into the Sales Consultant training program at Progressive. I thought that they had been in business long enough to have a highly effective and polished training program. However, I have been extremely disappointed in the chaotic instruction and poor management that I have encountered over the course of training. Too often, I have been reprimanded for procedures and policies that I was never trained on -- even to the extent of formal written warnings. Also, on countless occasions, I have asked for instruction and received three different answers from three diffierent coaches/ supervisors. And to top it all off, they issue reprimands and warnings for obeying one trainer's instructionl instead of the other. Not only is there no consistency in training, but there is favortism that clouds management. Several times I have seen the top selling consultants break rules to make their numbers and management simply looks the other way. Unless you are willing to brown nose management or bully callers into buying coverage that they don't understand and is overpriced beyond budget, you will not succeed at Progressive. They pretend that you have the opportunity to own your call, but they prevent consultants from transferring callers to the agent that they request. This is not a company that provides job security. In fact, at one point, almost half of the new hires walked away frustrated, or were pushed out of the door with mounting reprimands for lack of training.

    Advice to Management

    Just because you are a good sales consultant does not make you a good supervisor or trainer. Your training curriculum is inadequate and your training peronnel are inconsistent in their instructions. No company should be running through new hires every 4 weeks unless something needs fixing internally.


  7. "An okay job while you find a real career"

    StarStarStarStarStar
    Former Employee - Claims
    Former Employee - Claims

    I worked at Progressive Insurance full-time

    Pros

    good benefits, great year end Gainshare bonus

    Cons

    volume of work is excess, goals are unrealistic

  8. Helpful (1)

    "Great company but you get stuck in sales and customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Mayfield Heights, Cuyahoga, OH
    Current Employee - Sales Consultant in Mayfield Heights, Cuyahoga, OH
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Bonus check per year, flexible schedules, paid time off, work from home option.

    Cons

    Over worked and underpaid. you are required to work at least one day of the weekend. They also make is very hard to transition outside of a customer service and sales role and may employees find themselves stuck in that role and not able to move around within the company.

    Advice to Management

    Help you consultants get promoted within and remember you where once in their position.


  9. Helpful (2)

    "Decent company to work for but it's still a call center job at the end of the day."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Colorado Springs, CO
    Current Employee - Sales Representative in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    Decent pay and benefits
    Beautiful campus
    On site gym
    Pays for your insurance license
    Gainshare provides a nice bonus at the end of the year

    Cons

    Long hours
    Customers can be abusive even while just receiving a quote
    Call volume can be overwhelming
    PTO is rolled in with sick time and takes forever to accumulate
    Flexible schedule options really only available when call volume is low, other than that expect no reprieve from the phones unless you plan on using PTO
    Employees are encouraged to spend as much time taking calls as possible
    Corny sales process that customers and employees hate equally
    Supervisors only care about sales

    Advice to Management

    Provide more PTO and flexible scheduling . Coach individually on how to make better sales instead of implementing a corny process that doesn't work for everyone.


  10. Helpful (2)

    "Look elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miramar, FL
    Current Employee - Anonymous Employee in Miramar, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Progressive Insurance (More than 3 years)

    Pros

    Work environment, some genuine people that have similar work habits.

    Cons

    Hard work means nothing, kissing behind is everything and that is the only way to move up. Too much work and not enough pay. No one but you will invest in you.

    Advice to Management

    Grow and develop hard workers, recognize and appreciate hard workers.


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