Progressive Insurance Reviews | Glassdoor

Progressive Insurance Reviews

Updated July 26, 2017
462 reviews

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3.0
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462 Employee Reviews

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Pros
  • People here understand work-life balance better than most (in 121 reviews)

  • Flexible scheduling and work from home (in 72 reviews)

Cons
  • Talks a lot about work-life balance but puts it on the employees to find it themselves (in 119 reviews)

  • Nothing bad to say about this call center (in 68 reviews)

More Pros and Cons

  1. "Claims Adjusting is not for everyone"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance full-time

    Pros

    Worked with some great people.
    Appeared to be good compensation for the job.

    Cons

    Felt overworked more often than not.
    Management does not always have employees backs.

    Advice to Management

    Some managers/supervisors should be re-evaluated at their position.


  2. Helpful (2)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Customer Service Representative in Mayfield, OH
    Former Employee - Call Center Customer Service Representative in Mayfield, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time (More than 5 years)

    Pros

    The things I liked most about working at Progressive were set schedule, benefits, work from home option, experience, decent pay, training.

    Cons

    Some things that I did not like about working at Progressive were being micro-managed, not being able to help customers as much as I would of liked to, and being let go after 6+ years without a clear explanation.

  3. "Now Expected to do More Work without Appropriate Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims in Austin, TX
    Current Employee - Claims in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    moderate-control over work schedule
    up to three days off a week

    Cons

    long hours
    workload
    expected to do more work without promise of appropriate pay
    not a welcoming environment for questions
    expected to just "know" things

    Advice to Management

    I would highly suggest more comprehensive training and not reprimanding employees for information they were told BY other employees. There is a lot in this role that you have to learn over time, the hard way. By that I mean you get in trouble for things you had no way of knowing. When I went through training I was given information/a way to process claims/do things in general that came up later as a problem. When I expressed that I was literally TOLD to do things a certain way, higher ups acted as if I was never told wrong info and that their colleagues were always right. That irks me beyond belief. Asking questions to better my job ended up being a headache because I felt like I was being annoying/was given attitude instead of just having simple questions answered to improve my performance. I referred to my peers for help most of the time. There were SOME helpful staff, but they were outnumbered by poor attitudes to newer trainees.

    Recently we had something called "upskilling" which would be tolerable if we actually got paid more for it. In training we were even told, "do not expect more work without more pay." It was very loosely mentioned by managers that higher pay MIGHT come, (not good enough) and months later it does not seem like it will. That is disappointing. Why even plant the seed in our minds that it's a possibility when it isn't. I now realize that was said in order to placate the employees which is even more disheartening.


  4. "claims adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Louis, MO
    Former Employee - Anonymous Employee in Saint Louis, MO
    Doesn't Recommend
    Positive Outlook

    I worked at Progressive Insurance full-time (More than a year)

    Pros

    great people, fast paced, excellent training

    Cons

    sometimes quality could be compromised with the volume of business

    Advice to Management

    maintain the proper balance between volume and quality for happy customers/workers


  5. "Good compang to work for but all depends on who your manager is."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good benefits, well paid. A lot of paid time off.

    Cons

    Managment microcmanages your work product to the point where you may as well be a robot.


  6. Helpful (1)

    "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Fort Lauderdale, FL
    Former Employee - Supervisor in Fort Lauderdale, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time (More than 5 years)

    Pros

    Strong core values, good benefits, plenty of job opportunity.

    Cons

    Favoritism at the management level

    Advice to Management

    Hold all management positions at the same level of accountability.


  7. Helpful (2)

    "Underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter in Riverview, FL
    Former Employee - Underwriter in Riverview, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time (More than 10 years)

    Pros

    Pay, Benefits,Coworkers, work from home

    Cons

    Micro managed, revolving managers, held accountable for things you can't contol

    Advice to Management

    Stop changing Managers and team members around so much. My first 10years I had 4 different mgr 2 of which happened because I changed job titles. The last 3 yrs I had 4 different mgrs without changing jobs.

  8. "Commercial Auto Sales"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time

    Pros

    consistent work hours, your very own cubicle, relaxed dress code

    Cons

    being micromanaged, unethical underwriting practices, must be unquestioning, unthinking and unethical robot or they fire you


  9. Helpful (1)

    "If you like working in call centers, you may enjoy it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX

    I worked at Progressive Insurance full-time (More than 5 years)

    Pros

    You can advance relatively quickly, if you push hard to be successful and try to help others along the way, and keep all your metrics up (which there are many of).

    Cons

    Micromanagement can be a bit much, some supervisors are pretty out of touch as far as remembering how it was to take 80-100 challenging calls a day, and can pick a few calls out at anytime and rake you over the coals for it.


  10. Helpful (1)

    "Long time employee seeking elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mayfield Heights, Cuyahoga, OH
    Current Employee - Anonymous Employee in Mayfield Heights, Cuyahoga, OH
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Progressive Insurance full-time (More than 10 years)

    Pros

    Great benefits, flexible schedule, friendly and diverse environment, nice ammenities

    Cons

    Micromanagement, hard to advance, hard to change departments.


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