Progressive Insurance Reviews | Glassdoor

Progressive Insurance Reviews

Updated May 27, 2017
525 reviews

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4.0
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Progressive Insurance President and Chief Executive Officer Tricia Griffith
Tricia Griffith
58 Ratings

525 Employee Reviews

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Pros
  • Amazing schedule flexability and work/life balance (in 117 reviews)

  • Flexible scheduling and work from home (in 68 reviews)

Cons
  • Talks a lot about work-life balance but puts it on the employees to find it themselves (in 115 reviews)

  • The only con I see is the lack of call center locations (in 65 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great job with a fun atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Generalist Intermediate in Iselin, NJ
    Current Employee - Claims Generalist Intermediate in Iselin, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    - work autonomously
    - one hour lunch can be taken whenever
    - friendly work environment, a lot of non-sponsored company events are always going on throughout the months
    - your work product is a result of what you put in, you are in control of what raise you get when performance evaluation time comes
    - health, dental, 401K
    - yearly end bonus based on company performance is very fair
    - there are always new positions opening up, allowing you to challenge yourself to other areas of claims
    - paid time off, accumulates as you work

    Cons

    - work volume spikes during the summer season
    - claims applications are outdated and not regularly updated to meet the needs of our times
    - customers can be demanding at times, expect the worst
    - no one is going to do your work while you take off, they may check voicemails and any action items however you may come back to work with a lot to catch up on

    Advice to Management

    More work sponsored events for the employees, we work hard for the company and deserve to be treated once in a while, at the company's expense


  2. "Co workers and benefits are great. Managements lacks on communication and training"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster/Generalist in Tampa, FL
    Former Employee - Claims Adjuster/Generalist in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time (More than a year)

    Pros

    Benefits, salary, earned time off. Co workers are always there to help. Great work perks. Progressive work environment in regards to hair color, piercings and tattoos.

    Cons

    Long hours, stressful work environment. Work/life balance is difficult to achieve but is attainable. The cons are mostly dependent upon how fast you are able to learn and apply the training


  3. "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Claims Processor in Austin, TX
    Current Employee - Auto Claims Processor in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Great people. Training and enrichment is always available.

    Cons

    Sitting in a cube.

    Advice to Management

    Compensate contingency teams.


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  5. Helpful (1)

    "Good Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Attorney in Atlanta, GA
    Current Employee - Associate Attorney in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 5 years)

    Pros

    The best work life balance around! Good management in place.

    Cons

    Nit picky file reviews can be unnerving. Management issues appear to have been resolved.

    Advice to Management

    Keep making positive changes in management and keeping focus on employees and not "numbers."


  6. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Riverview, FL
    Former Employee - Customer Service in Riverview, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time (Less than a year)

    Pros

    Excellent people, excellent training, excellent environment, and great opportunity to move up within the company.

    Cons

    The hiring process can be stressful, but the opportunity was definitely worth the stress.


  7. Helpful (1)

    "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Muti Product Specialist in Colorado Springs, CO
    Current Employee - Muti Product Specialist in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 3 years)

    Pros

    They try to promote growth, Great benefits, good culture

    Cons

    You can get stuck, you could make a move to a department and find its a dead end after you have signed a year commitment to them keeping you in that spot and hindering your advancement. Choose your movements carefully


  8. "Great Place to work! More Pros than Cons"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Lines Service Representative in Colorado Springs, CO
    Former Employee - Commercial Lines Service Representative in Colorado Springs, CO
    Recommends
    Approves of CEO

    I worked at Progressive Insurance full-time (More than a year)

    Pros

    Work Life Balance through schedule bidding, Gain-Share (annual bonus based on the companies overall performance) HR is an excellent resource

    Cons

    Not enough vacation time given, performance guidelines were vague

    Advice to Management

    Offline time to refresh on processes and guidelines. More incentives and activities to build morale on the floor.


  9. "Claims Adjuster Trainee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Miami, FL
    Current Employee - Claims Adjuster in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    Good pay and benefits. Good corporate training.

    Cons

    Work life balance is terrible after the first 2 months. High workload with unrealistic expectations.

    Advice to Management

    Improve metrics and goal management.


  10. Helpful (3)

    "If you like stats, Progressive tracks EVERYTHING"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Supervisor in Colchester, VT
    Former Employee - Claims Supervisor in Colchester, VT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time (More than 5 years)

    Pros

    Challenging and engaging work, good compensation and benefits, competitive atmosphere, promotes almost exclusively from within, open and inclusive culture, offices in all 50 states make it easy to transfer

    Cons

    Organizationally a slave to this month's results which limits ability to see the forest from the trees. Talks a lot about work-life balance but puts it on the employees to find it themselves.


  11. Helpful (1)

    "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims in Miami, FL
    Current Employee - Claims in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    They actually care about their employees. Yes, it's very busy and sometimes hectic but there's no shortage of teamwork to share the load.

    Cons

    There's not really too many cons to list. Sure, every office has its issues and problem children that like to stir the pot but if you steer clear of those people all is good.


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