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Progressive Insurance Reviews

Updated January 16, 2018
487 reviews

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5.0
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487 Employee Reviews

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Pros
  • Very flexible attendance policy which helps to promote work-life balance (in 131 reviews)

  • Work from home- If thats your thing, I tried it but went back to office (in 84 reviews)

Cons
  • Work life balance could use some work (in 132 reviews)

  • Nothing bad to say about this call center (in 73 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (64)

    "Amazing company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Generalist Associate in Miami, FL
    Current Employee - Claims Generalist Associate in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 3 years)

    Pros

    Great Benefits, Great pay relative to other insurance companies, can move up very quickly. Can switch between departments and offices. 401k is awesome. Management is awesome.

    Cons

    If you are not a self-starter and cannot work independently this is not for you. They will not hold your hand the whole way you need to stay focused and be determined


  2. "Claims Customer Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mayfield, OH
    Former Employee - Anonymous Employee in Mayfield, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time (More than 3 years)

    Pros

    Flexible work schedule, Yearly Bonuses, Work-Life Balance

    Cons

    You have to follow the script to the T

  3. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Representative in Salt Lake City, UT
    Former Employee - Network Representative in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time (More than 3 years)

    Pros

    Progressive is an amazing place to work.

    Cons

    If you are an outside rep, you better like to drive.

    Advice to Management

    Keep it up.


  4. "Accounting Finance Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Accounting Intern in Mayfield, OH
    Former Intern - Accounting Intern in Mayfield, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance as an intern (Less than a year)

    Pros

    Learn a ton, very friendly colleagues, great work enviornment

    Cons

    None I can think of


  5. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Colorado Springs, CO
    Current Employee - Customer Service Specialist in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Great work environment, no pressure to rush customer, allowed to be one call resolution. No script calling, open and friendly conversation and handle customers request.

    Cons

    Late shifts for new hires. however over time you can change your schedule


  6. Helpful (1)

    "COMMERCIAL LINES"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - COMMERCIAL LINES FIELD SPECIALIST
    Current Employee - COMMERCIAL LINES FIELD SPECIALIST
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 10 years)

    Pros

    Salary, gainshare, autonomy and ability to set your own schedule..

    Cons

    overwhelming workload that bleeds into customer service issues... Field specialists have almost every responsibility dumped on them.

    Advice to Management

    restructure the CL and bring up to date with the rest of the company..


  7. Helpful (1)

    "Awesome Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time

    Pros

    Great pay and benefits. The company trains all employees to ensure longevity with the company.

    Cons

    Work life management could use some improvement

    Advice to Management

    No serious advice. Would encourage a more hands on approach based on an employees personality, and not so much hear say.

  8. Helpful (4)

    "Business analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Progressive Insurance full-time

    Pros

    Great work life Balance, good people

    Cons

    Poor yearly increments , hence salary doesn't grow much from what you get initially


  9. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time

    Pros

    Company is fair , energetic and cutting edge

    Cons

    Large company-you can get lost in the #'s

    Advice to Management

    Always listen


  10. Helpful (2)

    "Centralized claims rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Centralized Claims Representative
    Current Employee - Centralized Claims Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    - open door
    - Great pay
    - outstanding benefits
    - yearly bonus
    - culture

    Cons

    - heavy work load
    - high volume company


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