Progressive Insurance Reviews | Glassdoor

Progressive Insurance Reviews

Updated April 24, 2017
1,676 reviews

Filter

Filter

Full-time Part-time

3.6
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Progressive Insurance President and Chief Executive Officer Tricia Griffith
Tricia Griffith
167 Ratings

1,676 Employee Reviews

Sort: Popular Rating Date

Pros
  • Amazing schedule flexability and work/life balance (in 116 reviews)

  • Flexible scheduling and work from home (in 66 reviews)

Cons
  • Talks a lot about work-life balance but puts it on the employees to find it themselves (in 114 reviews)

  • The only con I see is the lack of call center locations (in 65 reviews)

More Pros and Cons

  1. Helpful (2)

    "Horrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    No good reasons. Too much overtime

    Cons

    They expect you to perform way too much work and do not compensate fairly. No advancement, why bother when they can just hire another recent college grad for less?

    Advice to Management

    Leave the company! Peter Lewis would be ashamed if he had any idea of how badly management performs.


  2. Helpful (5)

    "Say goodbye to your personal life."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Portland, OR
    Former Employee - Claims Adjuster in Portland, OR
    Doesn't Recommend
    No opinion of CEO

    Pros

    Progressive gives very thorough training for someone entering into the claims career. If you are willing to relocate, there are always lots of opportunities for advancement, in claims or other departments. The work environment was good for the first half of my tenure with this company, but then when the department manager changed, the environment became increasingly negative.

    Cons

    The turnover rate for claims is very high. During my 2 years there, I saw at least 20 people come and go from a department that has about 25 people in it. You will be expected to work 50+ hours a week, without overtime pay. There was one day that I was assigned to a training class that lasted for 7 hours. When I got done with that class, I went back to my work station and saw that I still had been assigned a full days worth of claims that I had to work. Don't join any group or league for the after-work hours. You'll never be able to count on making it there in time (unless it's after 9pm).

    Advice to Management

    Senior Management already knows that employee turnover is a huge problem for the company. They are trying different things, but it really is like putting a band-aid on a stab wound. The work environment needs an overhaul.


  3. Helpful (2)

    "Stay away!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claim Representative I in Little Rock, AR
    Former Employee - Claim Representative I in Little Rock, AR
    Doesn't Recommend
    Disapproves of CEO

    Pros

    It provides good experience, which is helpful when you look for other jobs. You gain a good baseline for understanding how insurance policies work.

    Cons

    Highly politicized, promotions based on favoratism, not competence. Most Branch Managers got their positions based on complete and unwavering loyalty to their Regional or State Manager. Managers are not interested in developing reps, only improving their office survey scores. Managers will always side with customers, even if the customers are wrong, so they will not have to deal with the hassel of difficult customers. If a Claim Rep ever questions anything about the company, they will be targeted for termination. Progressive uses a process called "Performance Management" to run "undesireable" claim reps out the door. This program is completely subjective and not based on any actual protocols.

    Advice to Management

    They should focus less on banding together to oppose reps, and instead should attempt to develop a real dialogue with their reps. They also need to stop the practice of running off claim reps who do not mindless parrot the dictates of upper management. It would also be helpful to obectively review files, not single out reps that are "undesirable," and hammering them on file reviews.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Spiraling"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Analyst in Mayfield, OH
    Former Employee - Data Analyst in Mayfield, OH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The standard package of benefits.

    Cons

    Decisions are shortsighted and not based in logic. Politically motivated promotions result in gross incompetence in the ranks of management who perpetuate the cycle.

    Advice to Management

    Make decisions and promotions with the company's best interests in mind. Be mindful of the long-term repercussions of decisions and be wary of short-term trends. Take the merit of one's work in mind when making decisions/promotions. Use common logic. Sound like these are pretty basic business concepts?


  6. Helpful (9)

    "Stay Away from Progressive; Find Another Place to Work if You're Already There."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Manager II in Phoenix, AZ
    Former Employee - Claims Manager II in Phoenix, AZ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Working for Progressive beats being unemployed and having no benefits.

    Cons

    Claims Department: Unreasonable expectations, no work/life balance, below average pay for experienced talent and a negative, exception-based performance review system all make for a rancid work environment. There is a lot of talk about customer orientation, but their approach is anything but customer-centered. A checklist mentality at every level of the company produces an "inside the box" approach to business and anyone that does not drink the kool-aid is labeled as a dissenter and gets performance-managed out of their job. Diversity of opinion and freedom to share differing views is not tolerated. It is very much a command and control atmosphere. Most of their management is senior only in title. There are not many experienced leaders due to high employee turnover.

    Advice to Management

    Remember where you recently came from, treat your employees the way you want to be treated and don't worry about not knowing what you're doing because none of the other senior management knows what they're doing.


  7. Helpful (2)

    "If you want a rewarding career, avoid this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Application Programmer in Mayfield, OH
    Former Employee - Lead Application Programmer in Mayfield, OH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    During my time there I was for the most part unhappy, but I do want to point out that the company's benefits were decent and they did allow flex time and time off for personal or family issues. Unforuntately, this is all that I can state that is positive about the company.

    Cons

    I was disgusted with how may employees received raises/ promotions because of favoritism, appearance, popularity, etc. I detest this type of work environment and I was relieved when I found another job. The company claims they have an open door policy, but if you take that route you become a target. The policy is nothing but a farce. Their systems are unreliable, inefficient and have many prod. issues. They do not have processes/procedures in place to help remedy this problem. It was so difficult to contribute in a postive and productive manner when you are working in such a suppressed environment. I know that everything I stated probably exists within any company but the point that I want to make is that at Pogressive it was rampant not just an isolated case or two.

    Advice to Management

    Senior management needs to listen to their subordinates and take their feedback seriously. The problem is there are many corrupt senior and execs that violate the company's policies for their own personal advancement and benefit. The environment is toxic and depressing and if the company is to succeed, they need to get rid of the manipulaters and promote those managers that have consistently exhibited scruples and a honest work ethic.


  8. Helpful (2)

    "There are better companies to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Manager in Mayfield Heights, Cuyahoga, OH
    Former Employee - IT Manager in Mayfield Heights, Cuyahoga, OH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    IT jobs pay reasonably well. It's possible to move between departments, and the training is good. In IT, it's easy to get time off when you need it.

    Cons

    Most IT managers think of lower-level staff as interchangeable and disposable parts, not people. The higher up the ladder you go, the worse it gets. Senior management has established a culture of fear in many IT departments. Progressive used to encourage new ideas - no longer. It also used to allow people to learn from their mistakes - no longer.

    Advice to Management

    Treat people with respect. Tell them the truth. Bullying and lying only works in the short term.


  9. Helpful (4)

    "Regressive"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Suburban, campus setting, bonuses for all-employees in strong years.

    Cons

    Bizarre, insular, self-defeating geek-ocracy that selects/promotes managers based on cultural "fit" (i.e., extreme casual dressing, 'geeky' college majors (computers, engineering), collegiate work ethic) rather than competency, leading to a near-hopeless situation for normal leaders and even worse for average line workers. Why do they attract employees, you ask? The employment situation in NE Ohio, horrible long before the so-called financial crisis hit, makes Prog, National City (now defunct) or KeyCorp (cf. recent dividend cut) the only games in town, so the Big P gets the nod due to the suburban campus setting and impossibly large "gainshare" bonus potential in good years. Sporting a 7:45 a.m. to 4:10 p.m. typical work schedule (due to the completely casual attitude and oversight) that includes 1 1 /2 hour lunches plus another 45 min. in the on-site fitness center (yes, even for managers), with an "entrepreneurial" mindset that translates into most e-mails left unanswered and meetings starting 20 minutes late, if at all, most competent professionals will tune out before hitting the 6-month mark, as any attempts to change work practices, culture or professionalism will hit with a loud 'thud' against the inherent, morbid fear of top-down structure of ANY KIND (this includes true project management, proposal evaluation, resource management, etc.), leading to a constant, mindless churning of structure (matrix to silo back to matrix, centralized to decentralized and back again, etc.) that, while certainly creating "activity", is nothing more than executive-sponsored, companywide procrastination or, put more simply, zero leadership.

    Advice to Management

    You simply don't understand how to market a product that's become commoditized, hence GEICO's ease in passing you by to grab the #3 spot. Further , the lack of oversight and planning has created a culture antithetical to being a low cost provider. Instead of pulling into your engineering/math tortoise shell, and firing/driving away all your direct reports (save the CIO, who was, ironically, the worst-performing), you could have admitted your faults and brought in strong external managers that, coupled with salient signals to the workforce (such as a dress code change), might have started to turn this freighter around. I fear it's too late, and we now seem perched on the brink of a maelstrom.


  10. Helpful (6)

    "Progressive Insurance is an ok place to start, but not a good place to finish."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Tigard, OR
    Former Employee - Claims Adjuster in Tigard, OR
    Doesn't Recommend

    Pros

    Money. It's a job. There is good training and also an opportunity of advancement. There is a company gainshare ( a small bonus each year), but it depends on how the company is doing. With the current economy, I expect that the gainshare is going out the window.

    Cons

    In order to advance or even keep your job, it is expected that you don't take time off and that you put in 50-60 hours per work. Of course you are exempt, so you are not getting paid for that time. You will also be micro-managed to the extreme. They will find a number to measure every little thing you do and you have very little room to think for yourself.

    Advice to Management

    Stop grinding your employees so hard. Let your employees loose with less micro-managing.


  11. Helpful (6)

    "Dont do it. Progressive is good for the first year only. Good training."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative
    Current Employee - Claims Representative
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The money, benefits, and people you will work with. Good extensive training along with great facilities for training. The training you get here will be beneficial to take to other companies. The pay is competitive as are benefits until after the first year when they deny you a raise. Gainshare is slowly disappearing.

    Cons

    The people you work for. Management usually became managers because they kiss a** to get there and expect you to do the same. Very corporate atmosphere, they always know where you are at all times and what you are doing. Progressive doesnt not foster a very trustful atmosphere.

    Advice to Management

    Get a life. Stay where you are so you dont ruin another insurance company along the way.



Showing 1,676 of 1,707 reviews
Reset Filters