Progressive Insurance Reviews | Glassdoor

Progressive Insurance Reviews

Updated October 17, 2017
1,844 reviews

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3.6
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1,844 Employee Reviews

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Pros
  • Very flexible attendance policy which helps to promote work-life balance (in 125 reviews)

  • Work from home- If thats your thing, I tried it but went back to office (in 75 reviews)

Cons
  • Work life balance could use some work (in 128 reviews)

  • Nothing bad to say about this call center (in 72 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (30)

    "Amazing company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Generalist Associate in Miami, FL
    Current Employee - Claims Generalist Associate in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 3 years)

    Pros

    Great Benefits, Great pay relative to other insurance companies, can move up very quickly. Can switch between departments and offices. 401k is awesome. Management is awesome.

    Cons

    If you are not a self-starter and cannot work independently this is not for you. They will not hold your hand the whole way you need to stay focused and be determined


  2. Helpful (1)

    "Most challenging "entry level" job I have ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster Trainee in Miami, FL
    Current Employee - Claims Adjuster Trainee in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    Progressive is a great company in terms of its culture. The ceo has the right vision. The pay is decent but the workload is beyond reasonable for the level of pay.

    Cons

    Claims is a brutal industry and there is no roadmap for success. You must learn on your own and unfortunately learn from your own mistakes.

    Advice to Management

    Training in Cleveland was very wasteful from a cost perspective. Many treated the 2 week trip as a vacation and I can honestly say the training did not prepare me whatsoever for the real job. I think this role requires a 3 month hands on training program to truly be successful. I felt lost and am still struggling 5 months into the role. Management should revamp the training and on-boarding process as it was very ineffective.

  3. "Great Company, meh job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Agent in Austin, TX
    Former Employee - Insurance Agent in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time (More than a year)

    Pros

    Great pay, benefits, and a caring company culture. We had an onsite gym, clinic, cafeteria, and a wealth of resources available.

    Cons

    Your time must be documented down to each minute. I'm not fond of being glued to a desk with a headset.


  4. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Progressive Insurance full-time (More than 5 years)

    Pros

    Good benefits, good company culture.

    Cons

    Work/life balance difficulties your situation will vary significantly based on your direct manager.

    Advice to Management

    Keep up the good work.


  5. "Entry Level Claims Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CLRU Representative in Riverview, FL
    Former Employee - CLRU Representative in Riverview, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time (More than a year)

    Pros

    Great work environment, good benefits, flexible work schedules and a lot of opportunity for promotion.

    Cons

    Management can change often because they are very ambitious and always try to get promoted, even when it's lateral.... that directly affects the team as far as policy implementation, etc.

    Advice to Management

    CONSISTENCY!!!


  6. "Commercial Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 3 years)

    Pros

    Great Family environment, great pay, schedule flexibility, ability to work from home

    Cons

    No cons for this company


  7. "Claims Generalist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time (More than 5 years)

    Pros

    Great benefits and compensation package.

    Cons

    Work-life balance is poor. Overwhelming workload causes revolving door of claims adjusters.

  8. Helpful (1)

    "Easily the best employer I've worked for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Consultant Associate in Rancho Cordova, CA
    Current Employee - Service Consultant Associate in Rancho Cordova, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Gainshare, differential pay on nights and weekends, potlucks/free food celebrations, groups you can join that focus on culture and unity (i.e., disability, African American, Asian American, etc.), great benefits, remote work opportunities, tons of positions you can work toward if you put in the effort, schedule bidding, ability to work extra holidays for overtime pay, extremely supportive staff, EXTENSIVE training (6 week initial, then 4 months of close training thereafter), opportunity for bonuses monthly, raffles, encourages (and holds competitions for) new ideas and to submit them through the company site, metrics are used but no call quota regarding time (i.e., take your time and focus on first call resolution, even if it takes an hour for a call), truly open door policy, business casual (includes sneakers, jeans, tattoos, and piercings), onsite gym and rooms for rest that include lounge chairs, art galleries for/by employees, monthly performance check in (clear expectations set), cafeterias and snack machines.

    Cons

    Sometimes the work can be monotonous, but if you don't care for what you're doing, you have plenty of opportunity to quickly move into another department/position.

    Advice to Management

    Keep doing what you're doing. Progressive truly represents its name and I've never actually felt more cared for by an employer. The CEO seems so sweet and personable in the talks she's hosted, and I love that although it's a very professional place of work, they still know how to have fun and take advantage of it whenever the opportunity presents itself (a trainer of mine stated they did a flash mob once!).


  9. Helpful (2)

    "Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Woburn, MA
    Current Employee - Claims Adjuster in Woburn, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 3 years)

    Pros

    Training is pretty good

    I have to write at least 20 words to continue with this so here we go

    Cons

    Unsustainable Workload, to many managers, unattainable goals, they don't fire dumb people for some reason, big brother is always watching and you are reminded of it constantly

    Advice to Management

    Get rid of half of yourselves.


  10. Helpful (1)

    "MMR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time

    Pros

    Flexible schedule, Good pay

    Cons

    No room for advancement on the property damage side


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