Progressive Insurance Reviews | Glassdoor

Progressive Insurance Reviews

Updated May 28, 2017
1,710 reviews

Filter

Filter

Full-time Part-time

3.6
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Progressive Insurance President and Chief Executive Officer Tricia Griffith
Tricia Griffith
190 Ratings

1,710 Employee Reviews

Sort: Popular Rating Date

Pros
  • Amazing schedule flexability and work/life balance (in 117 reviews)

  • Flexible scheduling and work from home (in 68 reviews)

Cons
  • Talks a lot about work-life balance but puts it on the employees to find it themselves (in 115 reviews)

  • The only con I see is the lack of call center locations (in 65 reviews)

More Pros and Cons

  1. "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Atlanta, GA
    Current Employee - Claims Adjuster in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    Good people, good support system and they give you the tools to do the job. Advancement opportunities are there if you want to work for them. Most people do not work in Auto Insurance claims because that is a career goal but if you are fortunate enough to be brought onto the Progressive team you learn to love the company which more than makes up for the bad days with the job. You know you can turn to your work mate and they will empathize and support you on those days.
    Mgmt has an open door policy and really listens to you. They listen to the feedback that we give and adjust appropriately.

    Cons

    Not any that I have found.

    Advice to Management

    Just keep doing what you are doing.


  2. "Fantastic company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, flexible working hours and arrangements, stress free workplace

    Cons

    I don't have any cons to share


  3. "Claims adjuster"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Springfield, MO
    Current Employee - Claims Adjuster in Springfield, MO
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Pay, co-workers​, advancement if you are willing to move. If you live in Kansas City or Saint Louis you can get promoted easily.

    Cons

    Work life balance. Long hours, insure high risk people so claims are always a bit crazy.

    Advice to Management

    Hire more and help with work life balance.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Great job with a fun atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Generalist Intermediate in Iselin, NJ
    Current Employee - Claims Generalist Intermediate in Iselin, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    - work autonomously
    - one hour lunch can be taken whenever
    - friendly work environment, a lot of non-sponsored company events are always going on throughout the months
    - your work product is a result of what you put in, you are in control of what raise you get when performance evaluation time comes
    - health, dental, 401K
    - yearly end bonus based on company performance is very fair
    - there are always new positions opening up, allowing you to challenge yourself to other areas of claims
    - paid time off, accumulates as you work

    Cons

    - work volume spikes during the summer season
    - claims applications are outdated and not regularly updated to meet the needs of our times
    - customers can be demanding at times, expect the worst
    - no one is going to do your work while you take off, they may check voicemails and any action items however you may come back to work with a lot to catch up on

    Advice to Management

    More work sponsored events for the employees, we work hard for the company and deserve to be treated once in a while, at the company's expense


  6. "Sr. Casualty Specialist-Commercial Lines. Poaition is challenging and rewarding"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Casualty Specialist in Phoenix, AZ
    Current Employee - Senior Casualty Specialist in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 10 years)

    Pros

    Management in the commercial department is excellent. Great work life balance.

    Cons

    Workload can at times be challenging. Sometimes communication is lacking.

    Advice to Management

    Continue doing a great job!


  7. "GREAT!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Fun, energizing, relaxed, contestant, pleasant

    Cons

    Busy, Boring, regular, fast, confusing.

    Advice to Management

    na


  8. "Co workers and benefits are great. Managements lacks on communication and training"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster/Generalist in Tampa, FL
    Former Employee - Claims Adjuster/Generalist in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time (More than a year)

    Pros

    Benefits, salary, earned time off. Co workers are always there to help. Great work perks. Progressive work environment in regards to hair color, piercings and tattoos.

    Cons

    Long hours, stressful work environment. Work/life balance is difficult to achieve but is attainable. The cons are mostly dependent upon how fast you are able to learn and apply the training


  9. "Sales Representative"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance full-time

    Pros

    Several Break rooms; Nice salad bar in cafeteria

    Cons

    Pressured to sell policies or lose my job, No workplace culture;

    Advice to Management

    When reviewing quote calls, consider the circumstances instead of the numbers.


  10. "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Claims Processor in Austin, TX
    Current Employee - Auto Claims Processor in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Great people. Training and enrichment is always available.

    Cons

    Sitting in a cube.

    Advice to Management

    Compensate contingency teams.


  11. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance (More than 10 years)

    Pros

    The Company has worked hard to define itself as a market leader while preserving the individuality of its employees. You can still be creative while meeting the goals and strategy statement and management actually listens to make improvements.

    Cons

    With substantial growth there have been growing pains- specifically some of the systems being outdated, There have been many improvements made, but still trying to catch up in the claims area.

    Advice to Management

    Continue to refine systems for efficiency and stay engaged at the base levels of the company. The strength of the company are the people who come to work everyday.


Showing 1,710 of 1,741 reviews
Reset Filters