Progressive Insurance Reviews | Glassdoor

Progressive Insurance Reviews

Updated August 16, 2017
1,788 reviews

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1,788 Employee Reviews

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Pros
  • Amazing schedule flexability and work/life balance (in 119 reviews)

  • Flexible scheduling and work from home (in 74 reviews)

Cons
  • Talks a lot about work-life balance but puts it on the employees to find it themselves (in 121 reviews)

  • Nothing bad to say about this call center (in 68 reviews)

More Pros and Cons

  1. "Service Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Rancho Cordova, CA
    Current Employee - Call Center Representative in Rancho Cordova, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    Open-minded, creative, and overall "progressive" company to work for.

    Cons

    None so far. It's a great company to work for.

    Advice to Management

    Keep up the good work.


  2. "Sr Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Progressive Insurance full-time

    Pros

    Benefits, 401K, Tuition reimbursement, dr's office on campus. Sales contests enable you to make more $.

    Cons

    This company has changed for the worse over the years. No feeling like a valued employee you are now a number. Has become very scripted and the morale is getting worse. Other companies pay better starting.

    Advice to Management

    Take it back to caring about your employees and their strengths. Not what script they should read. You are becoming a very cold feeling company which is very sad

  3. "Estimator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Well staffed, efficiently run, great team

    Cons

    As with any job where you are face to face with customers, it can get tiresome.

    Advice to Management

    Take on your responsibilities of managing your team instead of leaving it to the employees to work out themselves.


  4. Helpful (2)

    "IT Systems Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Systems Engineer in Mayfield, OH
    Former Employee - IT Systems Engineer in Mayfield, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time (More than a year)

    Pros

    The much touted Progressive Culture of finding a good balance between work and life. Probably the best you would ever get!
    Company also does well to diversify the workforce!!
    Massive respect for other cultures, and does well to leverage the differences between people to the good of employees, teams and the company in general.

    Cons

    Interpersonal favoritism that comes with every diverse organisation

    Advice to Management

    Management should work hard to foster and enforce the all-inclusive goal the company very much promotes and desires at the team level.


  5. Helpful (3)

    "Now Expected to do More Work without Appropriate Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims in Austin, TX
    Current Employee - Claims in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    moderate-control over work schedule
    up to three days off a week

    Cons

    long hours
    workload
    expected to do more work without promise of appropriate pay
    not a welcoming environment for questions
    expected to just "know" things

    Advice to Management

    I would highly suggest more comprehensive training and not reprimanding employees for information they were told BY other employees. There is a lot in this role that you have to learn over time, the hard way. By that I mean you get in trouble for things you had no way of knowing. When I went through training I was given information/a way to process claims/do things in general that came up later as a problem. When I expressed that I was literally TOLD to do things a certain way, higher ups acted as if I was never told wrong info and that their colleagues were always right. That irks me beyond belief. Asking questions to better my job ended up being a headache because I felt like I was being annoying/was given attitude instead of just having simple questions answered to improve my performance. I referred to my peers for help most of the time. There were SOME helpful staff, but they were outnumbered by poor attitudes to newer trainees.

    Recently we had something called "upskilling" which would be tolerable if we actually got paid more for it. In training we were even told, "do not expect more work without more pay." It was very loosely mentioned by managers that higher pay MIGHT come, (not good enough) and months later it does not seem like it will. That is disappointing. Why even plant the seed in our minds that it's a possibility when it isn't. I now realize that was said in order to placate the employees which is even more disheartening.


  6. "Claims Adjusting is not for everyone"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance full-time

    Pros

    Worked with some great people.
    Appeared to be good compensation for the job.

    Cons

    Felt overworked more often than not.
    Management does not always have employees backs.

    Advice to Management

    Some managers/supervisors should be re-evaluated at their position.


  7. "So far so good!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Consultant in Colorado Springs, CO
    Current Employee - Customer Service Consultant in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    Great pay
    Beautiful Campus
    Intelligent like minded peers
    Welcoming atmosphere
    Diverse culture

    Cons

    It is call center work at the end of the day, However Progressive makes every effort to treat their employees with respect and consideration

    Advice to Management

    None

  8. "managed repair rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time

    Pros

    great company, good pay with good benefits

    Cons

    hard to move up

    Advice to Management

    keep doing what your doing been great so far


  9. Helpful (3)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Customer Service Representative in Mayfield, OH
    Former Employee - Call Center Customer Service Representative in Mayfield, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time (More than 5 years)

    Pros

    The things I liked most about working at Progressive were set schedule, benefits, work from home option, experience, decent pay, training.

    Cons

    Some things that I did not like about working at Progressive were being micro-managed, not being able to help customers as much as I would of liked to, and being let go after 6+ years without a clear explanation.


  10. Helpful (1)

    "Pretty good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative in Austin, TX
    Current Employee - Claims Representative in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Progressive Insurance (More than a year)

    Pros

    The culture and work/life balance here is great!

    Cons

    Very limited training for new products, you learn on the fly and are held accountable for errors.

    Advice to Management

    More in depth training.


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