Progressive Insurance Reviews | Glassdoor

Progressive Insurance Reviews

Updated July 23, 2017
1,771 reviews

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1,771 Employee Reviews

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Pros
  • People here understand work-life balance better than most (in 121 reviews)

  • Flexible scheduling and work from home (in 72 reviews)

Cons
  • Talks a lot about work-life balance but puts it on the employees to find it themselves (in 119 reviews)

  • Nothing bad to say about this call center (in 68 reviews)

More Pros and Cons

  1. Helpful (1)

    "Progressive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Rancho Cordova, CA
    Current Employee - Customer Service Representative in Rancho Cordova, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    Benefits are amazing, schedules allow for flexibility, management is professional and understanding, pay

    Cons

    Work-to-life balance, sometimes tedious job duties, may be difficult to move up in the timeframe you're looking for


  2. "claims adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Louis, MO
    Former Employee - Anonymous Employee in Saint Louis, MO
    Doesn't Recommend
    Positive Outlook

    I worked at Progressive Insurance full-time (More than a year)

    Pros

    great people, fast paced, excellent training

    Cons

    sometimes quality could be compromised with the volume of business

    Advice to Management

    maintain the proper balance between volume and quality for happy customers/workers

  3. "Good compang to work for but all depends on who your manager is."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good benefits, well paid. A lot of paid time off.

    Cons

    Managment microcmanages your work product to the point where you may as well be a robot.


  4. "Ok company w/ unrealistic expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster/Generalist
    Former Employee - Claims Adjuster/Generalist
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time (Less than a year)

    Pros

    Benefits are good.
    Bonus is nice if you make it through the whole year.
    Some growth opportunities if your willing to relocate if your in a smaller office.
    With the high volume, managers will try to work with you to get caught up.

    Cons

    Heavy work load w/ unrealistic expectations. Claims volume very high w/ no down time. Goals and expectations don't coincide with the volume.
    Claims Generalist is the worst job you can have at the company and everyone will tell you that when you get there and tell you to do what you can to get out of that roll as quick as possible.
    Lack of initial training on processes. It was mostly trail and error, doing something then being told you were doing it wrong.
    Duplicative and long processes that make the getting the job done more time consuming that also contributes to why heavy workload is unmanageable.
    Pay is decent but still lower than industry especially for the workload and the amount of work that you are required to do in this position.

    Advice to Management

    Stop the duplicative processes and make it more efficient.
    Set reasonable expectations and goals that can be met with volume.
    Provide better training on day to day processes .
    Provide a better work life balance to your employees and staff for the volume of claims and you won't have high turnover.


  5. "Very good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Progressive Insurance full-time

    Pros

    Very employee oriented , long breaks

    Cons

    Didn't have any negative experience


  6. "sales assoc"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time

    Pros

    I loved my time there!

    Cons

    Nothing bad to say about this call center


  7. "Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time

    Pros

    Great work environment, positive on diversity, good benefits & profit sharing. great people

    Cons

    IT management overly conservative, could do more to empower their people.

  8. Helpful (1)

    "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Fort Lauderdale, FL
    Former Employee - Supervisor in Fort Lauderdale, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time (More than 5 years)

    Pros

    Strong core values, good benefits, plenty of job opportunity.

    Cons

    Favoritism at the management level

    Advice to Management

    Hold all management positions at the same level of accountability.


  9. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance part-time

    Pros

    benefits are wonderful, great people to work with

    Cons

    Depending on the area in which you work, flexible schedules are limited


  10. "Overall, a good place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I have been working at Progressive Insurance full-time

    Pros

    For the most part, the employees and management are great people to work with. The company really encourages development and promotion from within.

    Cons

    Mediocre employees are moved instead of removed, therefore having a negative impact on the morale and workload of other employees.

    Advice to Management

    Do not allow, and certainly do not reward, mediocrity and poor performance.


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