Progressive Insurance Reviews | Glassdoor

Progressive Insurance Reviews

Updated Aug 16, 2019

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Found 2422 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
70%
Recommend to a Friend
92%
Approve of CEO
  1. "Nice Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Insurance Adjuster in Portland, OR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time

    Pros

    Great Co-Workers, great pay, lots of opportunities.

    Cons

    Management was cut throat and they were much more concerned about their careers than their employees. Managers acted as if they were perfect god like beings. Lots of reviews, lots of red tape. Work/Life balance was tipped towards work, many phone calls on days I had off including weekends.

    Advice to Management

    Get to know your employees, earn their respect-you do not get respect simply because you are a manager.

    Progressive Insurance2019-07-09
  2. "If you like sales, get your experience and move to a better paying company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Sales and Service Consultant in Cleveland, OH
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Progressive Insurance full-time for more than 10 years

    Pros

    Flexible scheduling and Gainshare will help you feel comfortable.

    Cons

    Shift availability is Performance Based Scheduling. Your performance throughout the year is a factor on whether you get a better or worse schedule next year. The company's top pay in a band is impossible to reach. Supervisors have to get special permission if your pay exceeds 110% of the mean.

    Advice to Management

    When your employee saves the company hundreds of thousands or millions of dollars with a process or product improvement idea, reciprocate and make a meaningful difference with a separate bonus than gainshare. Saying that their efforts are rewarded with the gainshare is just bologna.

    Progressive Insurance2019-07-24
  3. "Excellent Culture and Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Supervisor in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than 10 years

    Pros

    Ethical workplace, embraces diversity. Top woman CEO. Proud workforce.

    Cons

    High stress workplace at times.

    Progressive Insurance2019-07-09
  4. "Amazing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Consultant in Mayfield Heights, Cuyahoga, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than a year

    Pros

    The training that Progressive provides its employees is amazing. They offer great work life balance with schedule flexibility, including work from home opportunities. The benefits are the best I've ever had. They actively encourage you to find your career path in the company, including interview prep with your manager. Everyone wants you to succeed and will go out of their way to help you. The culture is truly the...

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    Cons

    This is a busy call center position.

    Progressive Insurance2019-07-06
  5. Helpful (1)

    "Unrealistic Expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Mayfield, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time for more than 8 years

    Pros

    Average health benefits, good work environment.

    Cons

    Reps are expected to process claims within a few days. Much of the processes (repair shops, estimators) are out of the control of the claims adjuster.

    Advice to Management

    Value customer service over cranking out large numbers of claims.

    Progressive Insurance2019-07-18
  6. "Opportunities for growth"

    StarStarStarStarStar
    Current Employee - Customer Service Specialist 

    I have been working at Progressive Insurance full-time

    Pros

    Internships available to try other positions without committing to them.

    Cons

    Must be willing to take on extra responsibilities without compensation.

    Progressive Insurance2019-07-04
  7. Helpful (1)

    "Stable company that cares about their employees and customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Manager in Mayfield, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than 10 years

    Pros

    Inclusive, collaborative, opportunity for advancement, excellent profit sharing, allows work from home and alternate schedules, innovative

    Cons

    Can be fast paced, demanding

    Progressive Insurance2019-06-28
  8. Helpful (1)

    "Bad environment"

    StarStarStarStarStar
    Former Employee - Sales Consultant in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Progressive Insurance full-time for less than a year

    Pros

    Work from home, good hourly pay.

    Cons

    Scripted phone calls. Treatment is based off your skin color/last name.

    Progressive Insurance2019-08-06
  9. "claims"

    StarStarStarStarStar
    Current Employee - Claims Adjuster 

    I have been working at Progressive Insurance full-time

    Pros

    Good benefits and helpful structure

    Cons

    management listen to your employees more

    Progressive Insurance2019-07-01
  10. Helpful (20)

    "Overworked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Adjuster 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time for more than 3 years

    Pros

    I'm going to say a lot of negative things about Progressive, but understand this: Progressive is a GREAT company. Pay, benefits, culture you name it. During the 4 years I worked as an adjuster, my opinions were always listened to, my ideas were sometimes implemented. I was promoted, got a bigger cubicle, and eventually went to working from home. Progressive will invest a lot of time and effort training you and treating...

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    Cons

    The company has been growing too quickly for the past two years, and has not staffed up to meet that. When I started, the job would be 35 hours a week in the slow times, and 50 hours a week during the busy times of year, and 40 hours most of the time. Its gotten to the point where everyone is always in the office, often late at night and on Saturdays. When you do that for a couple of years in a salaried position, you...

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    Progressive Insurance2019-06-03
Found 2422 reviews