Progressive Insurance Reviews | Glassdoor

Progressive Insurance Reviews

Updated July 23, 2017
1,771 reviews

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1,771 Employee Reviews

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Pros
  • People here understand work-life balance better than most (in 121 reviews)

  • Flexible scheduling and work from home (in 72 reviews)

Cons
  • Talks a lot about work-life balance but puts it on the employees to find it themselves (in 119 reviews)

  • Nothing bad to say about this call center (in 68 reviews)

More Pros and Cons

  1. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Progressive Insurance full-time

    Pros

    Will work to develop skills

    Cons

    Salary began to not keep pace with duties being added and numbers being increased.


  2. "No life/work balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time

    Pros

    My coworkers and supervisors were great.

    Cons

    This job is not for everyone, myself included. Even if you understand the process and your position, you will still fall behind and there is not slowing it down. There just simply aren't enough claims adjusters for the amount of claims. They make an effort to hire more adjusters but the help doesn't match the turnover rate. The company itself was great, but you will have no life outside of this job.

    The training was a joke. Spent two weeks in Tampa learning the basics for the computer program which is about 5% or less of the actual job. You will then get thrown into claims and it becomes trial and error until you get the hang of it. This creates a problem when there are no supervisors to answer you questions due to the endless number of meetings the supervisors have. (You will also be in several meetings, but your claims keep being added and yous must contact your claims before you leave for the day!)

    Advice to Management

    Better training.

  3. Helpful (2)

    "Good Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Attorney in Dallas, TX
    Former Employee - Attorney in Dallas, TX
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time (More than a year)

    Pros

    good pay, good benefits, good environment

    Cons

    long hours, strict compliance


  4. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time

    Pros

    Good pay, good supervisors, and great benefits

    Cons

    Boring job, staring at a computer all day everyday, ridiculous call standards.


  5. Helpful (2)

    "Horrific"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Services in Colorado Springs, CO
    Current Employee - Services in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Progressive Insurance full-time (More than 5 years)

    Pros

    Gainshare, work from home, nothing else positive about a crappy two faced company

    Cons

    Zero work life balance, especially if using FMLA you are forced under duress to sign paperwork otherwise you are threatened your FMLA will be denied for serious health conditions. Ethics committee sides always with employer and you theatrically called a liar. Harassed by leave specialist and forced to go back to work against "Doctor's" recommendations for having a life altering surgery. Answering irate calls 8 to 10 hours a day. Causing hyper tension and anxiety day in and day out while management pushes for unrealistic expectations. 3 employees have died from work related health conditions in Colorado Springs Office, due to stress of the job. Upper management does not follow the all mighty "Golden Rules" however expects employees too. This company has Failed It's Employees. When applying to continue higher education do not let management know.
    I would not recommend my worse enemy to work at this company. Management would prefer drug induced employees to answer calls.

    Advice to Management

    Follow Your Golden Rules. You have Failed this Company and it's Employees.


  6. Helpful (2)

    "A great place to learn how to handle claims."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Claims Adjuster in Tampa, FL
    Former Employee - Senior Claims Adjuster in Tampa, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time (More than 5 years)

    Pros

    Good training, a very efficient company, profit sharing, benefits are competitive, outside adjusters get a company car and cellphone, and will be able to secure an adjusters license.

    Cons

    Workload is high, you are a salaried employee and will likely have to work overtime, lots of micro management, who you have as a manager can greatly affect your happiness. Pay rate is not competitive, once you have some experience, you can jump companies and instantly make 10k more a year. There is a reason a lot of people used to work at Progessive insurance.

    Advice to Management

    Employee moral should be taken into consideration more than it was when I worked there. Great results were achieved by terrible people and then they were promoted. No one wants to work for a person they can't stand to be in the same room with.


  7. Helpful (2)

    "Awesome work-life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 3 years)

    Pros

    Amazing work-life balance! They treat their employees well and have engrained flexibility into the work culture. There are tons of amenities on the corporate campuses.

    Cons

    You will work here, but it's rewarding and challenging work. We strive to innovate and encourage disruptive ideas (which may be a challenge for some!).

    Advice to Management

    Continue to offer flexible opportunities to your employees. As a whole, Progressive encourages lifelong learning, so make sure your employees take advantage of it!

  8. "Good Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time

    Pros

    Good health insurance, end of year profit share, inclusive work environment

    Cons

    Monotonous work, highly micromanaged, long periods on the phone

    Advice to Management

    allow more opportunities to bring individuality to the job


  9. "Great money but not really worth the drama!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time

    Pros

    Great pay, ok benefits, able to flex your time.

    Cons

    New managers have no idea what they're doing and are constantly changing things. You are made to know several employee workloads to cover everyone, no matter how much work you have. No loyalty, no recognition for hard work.

    Advice to Management

    Managers should be brought in from the company and should go through some training. We had to train our manager! Remember that if your employees are happy, they'll work hard for your company. AND if there are MANY employees complaining about the managers, perhaps you should find out what the problem is instead of all your employees leaving.


  10. "Good company, many opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Orlando, FL
    Current Employee - Claims Specialist in Orlando, FL

    I have been working at Progressive Insurance full-time (More than 3 years)

    Pros

    Good atmosphere, tons of advancement, company cares about employees.

    Cons

    Pay is average at best, micromanaging is horrible. Entry level is hell. Busy, busy, busy

    Advice to Management

    Let the employees work!


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