Progressive Insurance Reviews | Glassdoor

Progressive Insurance Reviews

Updated December 15, 2017
1,898 reviews

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1,898 Employee Reviews

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Pros
  • Very flexible attendance policy which helps to promote work-life balance (in 128 reviews)

  • Work from home- If thats your thing, I tried it but went back to office (in 83 reviews)

Cons
  • Work life balance could use some work (in 132 reviews)

  • Nothing bad to say about this call center (in 74 reviews)

More Pros and Cons

  1. "Family away from home."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Supervisor in Newington, CT
    Current Employee - Claims Supervisor in Newington, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 8 years)

    Pros

    The people, the pay, the constant development and challenges. I love my work family. I am compensated well for the work that I do. My contributions are valued.

    Cons

    Workload. The good and bad part about being the best is constant change and growth. I never have a dull moment.


  2. Helpful (2)

    "Bodily Injury Claims + Coverage/Liability"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Kansas City, KS
    Current Employee - Claims Specialist in Kansas City, KS
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 8 years)

    Pros

    The work environment is good, Work Schedule is flexible and accommodating, Excellent training and profit sharing. Opportunity for advancement is good.

    Cons

    Claims Volume is highly unrealistic, the leadership can be detached and careless, inconsistent in protocol application, lack of support staff for high volume roles.

    Advice to Management

    Understand the role, be more available and advocate for your reps better.

  3. "Customer service representative- billing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Shaker Heights, Cuyahoga, OH
    Former Employee - Customer Service Representative in Shaker Heights, Cuyahoga, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time (More than a year)

    Pros

    Excellent training! Excellent environment to be in. Very positive coworkers. Room to grow, onsite gym, your own freedom to take your scheduled breaks how you want to after training is completed. Lots of support and great teams. Best call center I’ve worked at!

    Cons

    They have shift bids that not every interviewer is up front with in the beginning. Extremely high call volume in the billing department. Billing is not for everyone, you will get cursed out and talked to any type of way!

    Advice to Management

    Be more upfront with the shift bids so that people know what they are walking into. Otherwise excellent management!


  4. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative
    Current Employee - Sales Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    The company has decent health benefits (cheap but has a high deductible), is great at working with life events (changing schedules for childcare, etc), and tries to help you be a better employee.

    Cons

    The minor downside is it seems they pay less than other auto insurance companies for the same positions.


  5. "Great starter job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time

    Pros

    Co-workers, gainshare, and benefits. They are starting to allow flexible work arrangements, but those positions are often static with little to no upward mobility.

    Cons

    Workload is always a problem. You are essentially set up for failure when the day you start. Many people burn out and quit, but if you can make it, the gainsharing is nice.

    Advice to Management

    Promote from within, and use better judgement than the Targeted Selection questions. They only tell you how someone reacted to a specific situation, not how well they would do in the job.


  6. "Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Lynnwood, WA
    Current Employee - Claims Adjuster in Lynnwood, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Corp culture follows the golden rule. I have been treated really well by management and its a very positive work environment. Lots of opportunity for growth and advancement. Very big on honoring and respecting employee and customer diversity.

    Cons

    Volume of work can be overwhelming.

    Advice to Management

    Thanks for treating us so well. Would be nice if workload were distributed a little differently.


  7. Helpful (2)

    "bodily injury claims specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Injuy in Lake Success, NY
    Current Employee - Injuy in Lake Success, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Progressive Insurance full-time (More than 8 years)

    Pros

    great coworkers, there are some benefits with the job, mon through fri schedule

    Cons

    Barely any holidays, poor benefits, micromanaged, workload impossible, little appreciation for hard work. nothing seems to be good enough moody management

    Advice to Management

    No need to be emotional, can be direct without being rude, back off the micromanaging, realize that the workload is too much, offer 6th day pay again, see your employees as humans and not robots.

  8. "Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Plant Manager in Albert Lea, MN
    Current Employee - Plant Manager in Albert Lea, MN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Flexibility in the job that you do.

    Cons

    Too Corporate for the job that you do.

    Advice to Management

    Chill out.


  9. "Service Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Consultant in Tempe, AZ
    Former Employee - Service Consultant in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time (More than a year)

    Pros

    The people were great. Upbeat environment fun to work there mostly.

    Cons

    Vision for company became clouded. Direction became unclear

    Advice to Management

    Redirect attention back to services. If there is no quality service selling polices isn't going to retain customers.


  10. Helpful (1)

    "Great pay for a monotonous job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Consultant in Rancho Cordova, CA
    Former Employee - Customer Service Consultant in Rancho Cordova, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time (More than a year)

    Pros

    There are many positives about working at Progressive but the main ones are great pay, benefits and the professional environment. Everyone from management to the coaches make this place a very engaging atmosphere to be in. Gain share is your annual bonus which comes at the right time right around the holidays. Work is veyr fast paced but it makes the days go by fast. They also offer the opportunity to work from home. There are opportunities to advance from within you just have to apply yourself and perform at a high level day in and day out.

    Cons

    Some downsides are when you first get hired the schedules aren't that great. Depending on what their business needs are that will dictate what you are offered. It could be split days off or working weekends. That can change based on your performance when there is a shift bid. The work can become VERY monotonous as the calls come in back to back to back but if you don't mind it shouldn't be a problem. You are required to meet a quota for cross selling which I wasn't really told until training. Even when callers are upset and angry that their rates have gone up when they haven't have any accidents or tickets you are still expected to cross sell. The rates are also always going up so callers are always complaining about it. Snapshot is a hassle... Customer consultants are expected to assist callers with their questions about it even when they don't provide legit training for it. There is a snapshot team but for some reason they are reluctant to talk to the callers themselves and just relay the information to you instead of taking over the call. The online system is a joke... A lot of people don't use computers and when they call in for help getting their esign documents completed for their "discount" you are expected to walk them through the process when you cannot see their screen LOL. This makes it nearly impossible to do. These calls are the worst, especially if its an elderly person but im not even gunna go there.... They should scrap that process altogether.

    Advice to Management

    I would say be a little more realistic about the cross selling. No one wants to be solicited when they can't afford the coverage they already have. So i would suggest that consultants aren't required to cross sell on EVERY call especially on calls where the person is clearly having financial issues or struggles. Also please figure out that snapshot and website junk!


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