Progressive Insurance Reviews | Glassdoor

Progressive Insurance Reviews

Updated April 26, 2017
1,679 reviews

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Full-time Part-time

1,679 Employee Reviews

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Pros
  • Amazing schedule flexability and work/life balance (in 116 reviews)

  • Flexible scheduling and work from home (in 66 reviews)

Cons
  • Talks a lot about work-life balance but puts it on the employees to find it themselves (in 114 reviews)

  • The only con I see is the lack of call center locations (in 65 reviews)

More Pros and Cons

  1. "Call center Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO

    I worked at Progressive Insurance full-time (More than 8 years)

    Pros

    401k match program, gain sharing at the end of the year. Competitive salary considering the job position.

    Cons

    Promotion is nearly non-existent unless you have worked at the company for years. Moving to other departments not customer service related, for instance moving to IT, are nearly impossible. Company contracted out for IT support positions.


  2. "Great Company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Austin, TX
    Former Employee - Call Center Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance (Less than a year)

    Pros

    Casual environment, can wear any attire

    Cons

    It's a cubicle job after all

    Advice to Management

    Better remote management


  3. "Good benefits"

    Star Star Star Star Star
    Former Employee - Medical Claims Representative in Jacksonville, FL
    Former Employee - Medical Claims Representative in Jacksonville, FL

    I worked at Progressive Insurance full-time (More than 3 years)

    Pros

    benefits, flexibility, corporate structure and environment

    Cons

    High pressure, extremely high claim load at times


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  5. Helpful (3)

    "Claims adjuster"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Tampa, FL
    Former Employee - Claims Adjuster in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time (More than a year)

    Pros

    Not many best I can say are good benefits that's all I can say. Wish there were more and need to have 20 words in the category

    Cons

    Brutal work load, very weak low level managers, favoritism is a huge problem. Need 12 hours a day to do the work properly and not paid overtime.

    Advice to Management

    Upper management needs to look at low level managements training or there lack of.


  6. "Insurance Sales Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales Representative in Austin, TX
    Former Employee - Insurance Sales Representative in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time (More than 3 years)

    Pros

    Progressive was a great company to work for but not for the person that does not enjoy doing the same job day after day.

    On-Site gym and cafeteria

    Cons

    The manager I had was only interested in the metrics he reported and in my opinion did not care about the pay or well-being of the team he managed. I finally got a raise after being there a year and a half while the other members of my training class received the same pay raise once they left training.

    Back when I was working there, if you were late 15 minutes past your start time they would view it as being absent the entire day.

    Advice to Management

    Ask Agents what other areas of the business they would like to be in or offer a way to help them advance into a higher paying role.


  7. "Best Job I've Ever Had"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR
    Recommends
    Positive Outlook

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    Good work life balance, can work from home, lots of job opportunities, very felixible, promotes good work environment heavily

    Cons

    Lots of work, High stress


  8. "Reporting Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reporting Specialist in Cleveland, OH
    Current Employee - Reporting Specialist in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 10 years)

    Pros

    Flexibility, work/life balance, career growth

    Cons

    Some management can overlook quality work


  9. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Analyst in Cleveland, OH
    Current Employee - Quality Assurance Analyst in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 8 years)

    Pros

    Benefits
    Work schedule is flexible for some positions

    Cons

    I can't think of any


  10. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT PM in Cleveland, OH
    Current Employee - IT PM in Cleveland, OH
    Recommends
    Positive Outlook

    I have been working at Progressive Insurance full-time (More than 5 years)

    Pros

    Good place to work. Good culture.

    Cons

    Sometimes bad management makes working here difficult.


  11. "Great place to work in IT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Manager I in Dallas, TX
    Former Employee - IT Manager I in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time (More than 5 years)

    Pros

    The salary and benefits are good and on profitable years the gainsharing was great.

    Cons

    If you want to really advance in IT beyond Manager I you will likely have to move to the HQ in Mayfield Ohio.

    Advice to Management

    For the IT support side it was very well run generally speaking. The only issues I had were having to relocate to Mayfield to continue advancement in IT Management. That said, if I had to make the choice again (now years later) I would likely taken the relocation vs being laid off.


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