Progressive Insurance Reviews | Glassdoor

Progressive Insurance Reviews

Updated July 23, 2017
1,770 reviews

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1,770 Employee Reviews

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Pros
  • People here understand work-life balance better than most (in 121 reviews)

  • Flexible scheduling and work from home (in 72 reviews)

Cons
  • Talks a lot about work-life balance but puts it on the employees to find it themselves (in 119 reviews)

  • Nothing bad to say about this call center (in 68 reviews)

More Pros and Cons

  1. Helpful (3)

    "Cleveland-based, great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager, Talent Management Business Systems in Cleveland, OH
    Current Employee - Manager, Talent Management Business Systems in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 10 years)

    Pros

    I work in Corporate. Love the culture and the ability to work with professionals who care about making a difference.

    Cons

    Like any big company, your experience may differ based on the quality of your manager or the requirements of your role.

    Advice to Management

    Because of its success over a long period of time, there is reluctance to benchmark against other companies. There is a bias towards "ideas" that are born here. Resist that.


  2. Helpful (3)

    "Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company is growing fast. Lots of opportunities for career growth.

    Cons

    Insurance claims is difficult work.

  3. "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Mayfield Heights, Cuyahoga, OH
    Former Employee - Sales Consultant in Mayfield Heights, Cuyahoga, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time (Less than a year)

    Pros

    Great benefits, amazing culture, management style is awesome

    Cons

    Phone job was a little unnerving


  4. "Fantastic place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Applications Programmer Lead in Cleveland, OH
    Current Employee - IT Applications Programmer Lead in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time

    Pros

    Progressive is a fantastic place to work

    Cons

    NO glaring cons, it is a great place to work


  5. Helpful (2)

    "Decent company to work for but it's still a call center job at the end of the day."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Colorado Springs, CO
    Current Employee - Sales Representative in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    Decent pay and benefits
    Beautiful campus
    On site gym
    Pays for your insurance license
    Gainshare provides a nice bonus at the end of the year

    Cons

    Long hours
    Customers can be abusive even while just receiving a quote
    Call volume can be overwhelming
    PTO is rolled in with sick time and takes forever to accumulate
    Flexible schedule options really only available when call volume is low, other than that expect no reprieve from the phones unless you plan on using PTO
    Employees are encouraged to spend as much time taking calls as possible
    Corny sales process that customers and employees hate equally
    Supervisors only care about sales

    Advice to Management

    Provide more PTO and flexible scheduling . Coach individually on how to make better sales instead of implementing a corny process that doesn't work for everyone.


  6. Helpful (2)

    "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Attorney in Atlanta, GA
    Current Employee - Associate Attorney in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 5 years)

    Pros

    The best work life balance around! Good management in place.

    Cons

    Nit picky file reviews can be unnerving. Management issues appear to have been resolved.

    Advice to Management

    Keep making positive changes in management and keeping focus on employees and not "numbers."


  7. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Riverview, FL
    Former Employee - Customer Service in Riverview, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time (Less than a year)

    Pros

    Excellent people, excellent training, excellent environment, and great opportunity to move up within the company.

    Cons

    The hiring process can be stressful, but the opportunity was definitely worth the stress.

  8. "CL CUSTOMER CARE ASSOCIATE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CL CUSTOMER CARE ASSOCIATE in Cleveland, OH
    Current Employee - CL CUSTOMER CARE ASSOCIATE in Cleveland, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    Fast growing company, great room for growth

    Cons

    Long hiring process and far travel distance


  9. Helpful (2)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Muti Product Specialist in Colorado Springs, CO
    Current Employee - Muti Product Specialist in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 3 years)

    Pros

    They try to promote growth, Great benefits, good culture

    Cons

    You can get stuck, you could make a move to a department and find its a dead end after you have signed a year commitment to them keeping you in that spot and hindering your advancement. Choose your movements carefully


  10. Helpful (3)

    "I like it but..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Cleveland, OH
    Current Employee - Customer Service Representative in Cleveland, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than a year)

    Pros

    Casual environment, very little is expected of you, no pressure, and if you don't let people get to you then you won't be bringing any negativity home with you.

    Cons

    Supervisors become unaware of the job expectations as they are not required to take calls -- I have been given misinformation and then later scolded for it. Additionally, I took this job in the call center because I couldn't seem to get an interview anywhere else within the company. The gentleman who interviewed me told me I wouldn't be there long as my qualifications would lead to internal promotions within the year - wrong. My supervisor refuses to advise me on moving up, stating that I am not meeting the expectations of the job I currently have. Just because I cannot meet specific metrics in this job does not mean I wouldn't excel at other positions within the company. Heres the thing though: I am trying. I do everything I've been coached, I make an effort in every call, and there's really no criticism you can give if I AM TRYING. and my metrics are still bad. I don't even know how to reach out to about moving up, and I am getting frustrated and discouraged.

    Advice to Management

    Make yourselves more available. I don't even know who my supervisor's boss is nor do I feel like I can approach her.


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