Progressive Insurance Reviews in Riverview, FL | Glassdoor

Progressive Insurance Riverview Reviews

Updated July 3, 2017
72 reviews

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Riverview, FL

3.3
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72 Employee Reviews

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Pros
  • People here understand work-life balance better than most (in 121 reviews)

  • Flexible scheduling and work from home (in 72 reviews)

Cons
  • Talks a lot about work-life balance but puts it on the employees to find it themselves (in 119 reviews)

  • Nothing bad to say about this call center (in 68 reviews)

More Pros and Cons

  1. Helpful (2)

    "What's the catch?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Services in Riverview, FL
    Current Employee - Services in Riverview, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time

    Pros

    Over 2 months at this company and I'm still waiting for the punchline. I never thought I could enjoy working somewhere so much. The training is actually worthwhile, the management treats you like a human being, and the pay is good as far as call centers go. The schedule is pretty flexible. I love 95% of the people I've met there, and the few I despise are easily ignored.

    Cons

    You have to wait too long for your first check. In the second "phase" of training, you're micromanaged. But even that is done in a way that is not discouraging or offensive. I can't really come up with any other cons.

    Advice to Management

    Teach management at other companies how to be management, because you guys are awesome!


  2. Helpful (2)

    "Underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter in Riverview, FL
    Former Employee - Underwriter in Riverview, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time (More than 10 years)

    Pros

    Pay, Benefits,Coworkers, work from home

    Cons

    Micro managed, revolving managers, held accountable for things you can't contol

    Advice to Management

    Stop changing Managers and team members around so much. My first 10years I had 4 different mgr 2 of which happened because I changed job titles. The last 3 yrs I had 4 different mgrs without changing jobs.

  3. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Riverview, FL
    Former Employee - Customer Service in Riverview, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time (Less than a year)

    Pros

    Excellent people, excellent training, excellent environment, and great opportunity to move up within the company.

    Cons

    The hiring process can be stressful, but the opportunity was definitely worth the stress.


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales Agent in Riverview, FL
    Former Employee - Insurance Sales Agent in Riverview, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance (Less than a year)

    Pros

    People, Work/Life balance, Superior Training program

    Cons

    There are no cons for this company.


  5. Helpful (1)

    "Personal Lines Producer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Riverview, FL
    Current Employee - Sales Associate in Riverview, FL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 3 years)

    Pros

    great health care, nice corporate campus with decent gym and cafeteria, easy to transition to work from home-softeware crashes a lot in the office and then a ton for work from home folks-management seems to think that sales people lie about their terrible software. If you can be a robot you will do well here, if you are human leave!

    Cons

    There is an attitude among most supervisors..the Riverview campus seem to think you are guilty until proven innocent...they are suspicious of salespeople and there is a very apparent we are management and you are not attitude-do not ever get sick without planning it first-most ridiculous attendance policy I have ever heard of-worse than bootcamp! Management at upper levels seem great but lower levels are a whole different story. ATTITUDE!

    Advice to Management

    Truly support your sales team-they pay your salary-stop treating them like the bottom of the barrel, they are good people just trying to do their job with terrible tools. Also stop sending out false advertising telling customers they caan pay $50 a month for car insurance-this is a one in a million policy only!


  6. "Great hiring process, paid to get my license"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paa Agent in Riverview, FL
    Current Employee - Paa Agent in Riverview, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    Schedule flexibility, most managers are former sales agents and work with you to develop your skills and reach company goals

    Cons

    Hourly wage can be low, no commission or monthly bonus. Tenure is. High factor in scheduling and yearly reviews. Really disappointing


  7. Helpful (3)

    "Potential to be great to work for, but inconsistent execution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Riverview, FL
    Former Employee - Customer Service Representative in Riverview, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time (More than 3 years)

    Pros

    Good benefits, potential for bonuses, company tries to improve culture.

    Cons

    Inconsistent execution of feedback, constant changes in management, departments not held accountable for errors, no real employee advocacy. Departments duties so divided that it's hard to have issues solved because departments aren't consistently in communication.

    Advice to Management

    Have more frequent manager surveys, and please do more to ensure they are anonymous - several times, I have either directly had a manager express that they tend to know and discuss who feedback is from, or overheard managers discussing it.

    There are some amazing managers at Progressive, and I do understand that switching managers around can be of great benefit to employees as they get to learn from different management styles - but in a less than six month period, I had my manager change 4 times. It is very difficult to get sometimes conflicting feedback, begin working on something, only to have a different manager change it all over again. This has been nerve-racking for nearly every employee I encountered, from top performers to people struggling - their jobs depend on stats, so consistency in management approaches to interpreting the stats and what should be done to reach/maintain/improve them is vital to employee satisfaction and healthy management of stress levels.

  8. Helpful (1)

    "Typical Call Center Enviroment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Riverview, FL
    Former Employee - Anonymous Employee in Riverview, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time (More than 5 years)

    Pros

    Gainshare/End of year bonus. Able to maintain balance of work and personal time.

    Cons

    Typical high volume call center environment, can get stressful. Increased focus on upselling vs actual customer service.


  9. "Multi product sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Multi Product Sales in Riverview, FL
    Former Employee - Multi Product Sales in Riverview, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time (Less than a year)

    Pros

    Training is very thorough
    People are friendly

    Cons

    very repetitious job, Same thing over and over


  10. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Riverview, FL
    Former Employee - Customer Service Associate in Riverview, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Progressive Insurance (More than a year)

    Pros

    Progressive is a fun place to work. The atmosphere was great, the people are also great

    Cons

    you cannot take any days off until you have earned them and they are captured in the bank.

    Advice to Management

    let employees take time off when they need it and i they leave before they've earned it, they will have to pay it back


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