Progressive Insurance Employee Reviews about "work life balance"

Pros

Great work/life balance. Gainshare (a.k.a. profit sharing). Work from home. Great pay and benefits. 17 days of PTO in first year. 8 paid holidays. Metrics matter but you never feel as if your job is in jeopardy. Coaching and professional development time is always available. Tons of ways to earn or win extra bonuses and prizes.

Cons

Very high stress dealing with customers all day long on back to back calls. A typical day of call volume you'll handle between 50-70 calls of all different natures with only 5 seconds in between calls. You don't sell home insurance but you are required to offer it to customers when the system indicates they are eligible candidates and you have to talk them into being transferred to a home insurance sales person to get a quote. Home insurance transfer metric is the most coached and talked about metric. You will also deal with a high amount of customers who are angry or upset because of their rates and take it out on you. Customers also think they know every facet of insurance and all the laws and they all believe they should have a lower rate, so you will be talking them down off the ledge or off their pedestal a lot. You also have to bid for your shift every year in March, so you're not guaranteed the same shift continuously.

Pros

I loved every minute of working there, and I worked from home. Even though I struggled a bit to learn the insurance information, and am trying to get back there. I loved it all, from training all the way to being on my own on the phones. The people there are amazing and the positive way the company works is by far the best experience that I ever had. They treat you like adults, letting you handle your work/life balance.

Cons

None as far as I could tell, other than the information itself. Hard to learn unless you have an analytical brain. But still worth the work.

Pros

Gainshare, Training (some parts), Culture Diversity, Friendliness of coworkers and trainers, benefits, and work/life balance The CEO is also AMAZING!

Cons

First off, let me start off by saying Progressive is a Good company. Training was a bit mediocre but great trainers. Nesting supervisor was NICE but lacked encouragement of growth. I was suppose to have a one on one every week, I would be lucky to get one one time a month. Upon being hired there were things disclosed DURING training was not told to some, such as shift bids. Shift bids are based on tenure and metrics. How well you do in this role is based on the support of your Nesting Supervisor. The sales philosophy is the WORSE! This was the biggest con for me. I felt like a robot. I wasn’t able to be my authentic self. Also pushing HO/ renters. I know selling takes a bit of push but not being able to be myself and being forced to push a product on a customer felt WRONG. I had no problem offering and educating bit I had a MAJOR ISSUE with PHA being a part of metrics.

Pros

Good Benefits and Gainshare (bonus)

Cons

No work-life balance Unrealistic workload Overall negative industry-you are not dealing with people in good moments in their lives, and no day is really a "good day". Outdated methodology and industrial/organizational outlook on employees,

Pros

Most Progressive Policies, Work-From-Home Opportunity, Profit-Sharing, Discounts, Job Progression, 401k and Stock Option

Cons

Health Coverage, Pay Too Low for Workload, Work Life Balance, Work Disruption Policy (i.e. Weather Related Disruptions & Technology Failures) for WFH Employees

Pros

Salary Pay Annual Bonus Equipment Provided for Work From Home

Cons

4-6 new claims per day, average rolling workload of 80-140 claims at any given time. There are not enough hours in the day to complete work as assigned, leading to "incentives" to work 7 days a week to complete tasks. Work life balance is hard, but individuals who stick it out past a year say you get used to it and make it work. Customer vehicles are totaled more frequently than other insurance agencies from experience with similar damage and no one is ever satisfied with the amounts Progressive is paying.

Pros

Work-life balance, you can take the day off if there is enough reps. They pay for your licenses Work from home

Cons

You have to follow a stern sales philosophy that makes you sound unauthentic No commission! You can make twice as much selling cell phones if you are a top performer! (70-90k) Lots of customers struggling during pandemic. Most quotes i had were over 200 (200-400) average. Everyday I would have multiple ridiculous quotes around 600+/mo Customers would tell me they pay half or less with their other company.

Pros

Flexibility with work times , allows time to pick up kids from School

Cons

Work life balance suffers with working from home and excessive amount of claims