Provenance Hotels Reviews

Updated Jul 2, 2020

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2.3
31%
Recommend to a Friend
47%
Approve of CEO
  1. "pros and cons"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New Orleans, LA

    I have been working at Provenance Hotels full-time for more than 5 years

    Pros

    They are truly interested in your well being

    Cons

    They lack some depth in some of the disciplines.

  2. COVID-19

    "Pretty good"

    3.0
    Former Employee - Pretty good in Portland, OR

    I worked at Provenance Hotels full-time for more than a year

    Pros

    Pays above average Present corporate office High end clients

    Cons

    Politics from individuals involved with corporate office effected line level employees heavily. Not any contact from corporate office once COVID hit. Felt very unsure of where things were going and got no words of encouragement.


  3. Helpful (1)

    "Poorly Managed"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Maintenance Engineer in Portland, OR
    Doesn't Recommend
    Negative Outlook

    I worked at Provenance Hotels full-time for more than a year

    Pros

    Decent tips but bad minimum wage

    Cons

    Awful management, no risk assessment, huge money burn, poor mission statement, lack of good company culture

  4. "Most Toxic Workplace Culture I’ve Experienced"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Doesn't Recommend
    Negative Outlook

    I have been working at Provenance Hotels full-time for more than 3 years

    Pros

    Nice hotels Pay is average

    Cons

    Extremely toxic corporate environment. Declining industry reputation due to recent public scandals. No HR or ethics.

  5. Helpful (1)

    "Great Hotels, Good People, Not strong leadership"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Portland, OR
    Recommends
    Neutral Outlook

    I have been working at Provenance Hotels full-time for more than 5 years

    Pros

    Beautiful Hotels, Great teams, Lots of tools available

    Cons

    Leadership seems to change focus about every other day. Its a bit of a good old boys club...

  6. Helpful (1)

    "World-Class Culture"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Portland, OR
    Doesn't Recommend
    Negative Outlook

    I have been working at Provenance Hotels part-time for more than 5 years

    Pros

    Portland is wonderful and I have exceptional co-workers that genuinely care about providing exceptional service.

    Cons

    The leadership has absolutely no integrity. Line staff strive to maintain the highest ethical standards in all of its operations; promotes professional conduct among its employees and anyone acting on behalf of Provenance and our guests. However, the executive leadership does not demonstrate even minimal standards of ethical conduct that would be appropriate for a world-class organization. Executive leaders are expected to assume personal responsibility and accountability for their actions by adhering to ethical conduct; they do not. A culture of ethical conduct and acting with integrity starts at the top; which is exactly where the failure resides.

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  7. Helpful (2)

    "Money-hungry, greedy management"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Agent/Valet in Portland, OR
    Doesn't Recommend
    Neutral Outlook

    I worked at Provenance Hotels full-time for more than a year

    Pros

    They do promote from within quite a bit. I've seen front desk agents move into corporate positions that they would not have qualified for as outside applicants.

    Cons

    Of all the hotel jobs that I have had, this has to be the worst. I'm just going to list things out here in no particular order or importance: - You are expected to make your money either through tips (valet) or selling upgrades (front desk agents). So unless you are able to coax the managers into scheduling you on the busy shifts and have a sales background, you'll just make a crappy minimum wage. Which the managers do play favorites and make promises to get people hired. - They will hire you with the promise of a full time job but you are required to take a 30-minute lunch on your 8-hour shift. That's 2.5 hours a week that they short you in pay and that can add up really quickly. And if you clock in before or after your scheduled time, rest assured your manager will write you up. - You will never have a consistent schedule and the schedules are hardly out on time. So good luck guessing what shift you're going to be on and trying to plan anything outside of work. I'm pretty sure there are laws about putting up schedules in a timely manner but that's of no value to Provenance. - You have to explain to guests what the absolutely ridiculous facility fees are and deal with the wrath of perfectly reasonable guests trying to understand this nonsense fees. - Management is very quick to waive it for smart guests who catch it and complain about it but a lot of unsuspecting guests end up paying an extra $23 per night fee. They charge for literally everything but tack on these fees just to see if they can make that extra buck. "Boutique" is just code for not up to reasonable hotel standards. Most rooms are small, old and dingy. - Employee and friend and family rates are a joke and dependent on manager approval and are particularly biased towards corporate employees. That's okay though, I wouldn't want to stay in any of these pretentious properties anyway. Last I heard, their newest Portland property didn't even have complimentary coffee/tea in rooms for guests. And a bottle of water will cost you $8 to $10. - Employees don't even get discounts at the on-site restaurants. - Training for new employees is non-existent. You will be thrown to the wolves and be put on schedule by yourself before you are ready. With all the Provenance-specific nonsense, you will be left looking like a fool. I've seen people quit on the spot or just not show up. - No uniforms but they expect you to dress well and pay for it yourself. Way too stressful for what they pay you. I would avoid it at all costs.

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  8. Helpful (1)

    "Employee treatment is lackluster"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend

    I have been working at Provenance Hotels full-time

    Pros

    Pays better than most

    Cons

    Poor company communication and interpersonal communication.

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  9. Helpful (1)

    "Do not recommend"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Guest Service Agent in Portland, OR
    Doesn't Recommend
    Neutral Outlook

    I worked at Provenance Hotels full-time for more than a year

    Pros

    Hard-working staff & coworkers, beautiful work environment, benefit of staying at other properties

    Cons

    Limited career mobility, low pay, dysfunctional & often downright misogynistic management, no HR structures

  10. "Bartender"

    1.0
    Former Employee - Anonymous Employee 

    I worked at Provenance Hotels full-time

    Pros

    convenience location, close to downtown Nashville and airport

    Cons

    I did work for this hotel for 3 weeks, the manager of the food and beverage not professional, she did try to screw me on my pay check she did not summit all my hours, I took the matter to the accountant she did try to find excuse that she forgot and she asked the accountant not to pay me over time, also in my interview I told her i can only work 4 nights, she was fine with it but when my pay check was short and did complain about it she fired me, the bar was nasty and unclean, the fruit fly everywhere, she wants me to do lots of work, room service, bar and restaurant at same time, she have no skills or knowledge how to run a business. the hotel located in Nashville TN

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Found 14 reviews