Providence Community Services Reviews | Glassdoor

Providence Community Services Reviews

Updated February 7, 2017
21 reviews

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Full-time Part-time

2.6
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Ochird Johnson
7 Ratings

21 Employee Reviews

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  1. "Great Experience Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Providence Community Services full-time (More than 3 years)

    Pros

    My favorite pros about working with this company during my time with them is due to the amazing colleagues that I got to work with. Management has been always great at finding and hiring people who can work well with each other to plan and execute objectives that are aimed to benefit and service our clients.

    Cons

    All of the management team, with the exception of a couple, are way too closed minded.

    Advice to Management

    Listen to the teams more who are constantly in the field and work side by side with the clients. Don't be so naive and be open to other ways on how issues can be dealt with. The team members know more than you think on how things can be approached and handled in the most quality efficient way possible.


  2. "Providence Community Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in Garden Grove, CA
    Current Employee - Data Analyst in Garden Grove, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Great team of professionals, Room for growth within company.

    Cons

    High turnover (not because of management.. more because of the workload and intensity of the population we serve). Pay is not competitive compared to county and other similar Mental Health programs.


  3. "Great learning experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Psychological Intern in Santa Ana, CA
    Former Employee - Psychological Intern in Santa Ana, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Providence Community Services (Less than a year)

    Pros

    They work together as a team. I really enjoyed learning and recommend the Santa Ana site for a great learning experience.

    Cons

    None really, some small offices.


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  5. "Horrible management"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend

    I worked at Providence Community Services full-time

    Pros

    Opportunity to make a positive difference in the lives of mentally ill young adults. Fantastic co-workers.

    Cons

    Low pay for too much work. Ineffective training for most positions.
    Toxic management team, inclusive little band who did not communicate well with staff. Constantly changing directives - sometimes from week to week. One management position could not keep someone in that job for more than 3-4 months - revolving door. (Obviously didn't buy the other's b.s.) Management looked for ways to place blame on anyone but themselves for mistakes (going back to ineffectual training), and targeted staff who didn't toe the line for micromanagement and then dismissal.

    Advice to Management

    Change management team. Better training for all positions. Recognize staff on more consistent basis.


  6. "mentally draining"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - BSC/MT in Bethlehem, PA
    Former Employee - BSC/MT in Bethlehem, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The families are wonderful and the reason I stayed so long. The flexible schedule was a plus.

    Cons

    Where do I start. the last year this company has gone down hill. It felt like there were gangs and if you weren't in that right gang then they were out for blood. There was the employees who work hard bust their butt and then those who would sit around commit fraud and gang up on those employees who do actually work. The office staff would complain to upper management and harass you until you "break mentally" It felt like an operant conditioning trial nothing was ever right and everything was threatened. "you will be written up for having 3 weeks of corrections in a 4 week period" no support a clinical supervisor doesn't clinically guide you but rather call you when you make a mistake. no recognition for staff who do go above and beyond. The trainings are a joke and not allowed to take your on because that would cost the company $$$ and don't spend $$$$ on employees to give better production. raises are not even a thought in this company. They wouldn't even work to motivate employees because it would cost $$. They are too focused on making $$$ instead of treating employees right so they would bring more $$$ in. Very high turnover.

    Advice to Management

    Treat your BSC and TSS with respect and recognize for doing a good job. Offer better trainings. If you treat your employees better and remove abusive staff you can keep employees who are passionate for the field. these will make you money. Families see happy employees they will recommend agency to friends.


  7. "Therapeutic support"

    Star Star Star Star Star
    Former Employee - Therapeutic Support Staff in Aiken, SC
    Former Employee - Therapeutic Support Staff in Aiken, SC
    Recommends

    I worked at Providence Community Services (More than a year)

    Pros

    Flexible hours were a plus for me. I worked here while doing my internship for a Masters degree. Staff were friendly, and easy to communicate with.

    Cons

    I only have positive things to say.


  8. "Don't work for these people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pre-licensed Therapist in San Diego, CA
    Former Employee - Pre-licensed Therapist in San Diego, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Providence Community Services full-time

    Pros

    Most of their offices are nice. Your peers are usually great people.

    Cons

    Absolutely awful to their employees. Take advantage of your good heart. Make you work over 50 hours a week (don't get paid for it). Management doesn't care about you. You're put in dangerous situations constantly but they do not care.

    Advice to Management

    You should treat your staff better because they are good people. How are you ok with overworking people for free. You probably should start logging where your staff is going since its field based. You will probably be sued very soon because you don't pay your staff overtime (even though you are well aware they are doing so) and/or for putting your staff in harms way and having no safety measures in place.


  9. Helpful (1)

    "High turnover rate!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pottsville, PA
    Current Employee - Anonymous Employee in Pottsville, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Providence Community Services full-time

    Pros

    The company offers health benefits (even though it's not the best insurance) and 80 hours of vacation/sick time a year to full-time employees! Better than nothing, I guess.

    Cons

    Families are unreliable and cancel often, then you're stuck with no pay. You tend to travel a large distance between cases. Some families are hard to please and try to take advantage of you as a babysitter. If families aren't happy they can call the office and request a new staff worker and then you lose a case and Providence hires new employees again. Office staff never supports you on difficult cases with difficult families, you're just a dime a dozen. All the company cares about is making a big profit.

    Advice to Management

    Step being so concerned about the profit and focus more on the needs of the families. Most families you can't change and catering to them isn't going to help the situation. The whole company is a joke. You can't expect to change the behavior of a child if the parents continue to act like complete but cases.


  10. Helpful (1)

    "It's a good company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - BSC/MT in Pottsville, PA
    Former Employee - BSC/MT in Pottsville, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Providence Community Services full-time (More than a year)

    Pros

    Flexible hours and the management team was easy to work for.

    Cons

    There were a lot of personal expenditures not covered by the company.

    Advice to Management

    Try to increase the benifits.


  11. Helpful (3)

    "Unscrupulous!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Behavioral Specialist/Mobile Therapist in East Stroudsburg, PA
    Former Employee - Behavioral Specialist/Mobile Therapist in East Stroudsburg, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Providence Community Services part-time (More than 5 years)

    Pros

    Despite the company being outrageously flawed with deceptive practices, a mental health professional can work toward providing effective support and services to children and families

    Cons

    This company operates like the mafia with ruffians as partners in lower level management and supervisors who are constantly threatening staff. From management to administration, the use of bullying and fear tactics are common practice. They do it with impunity as though it is the 1920s under an American mobster group. Providence Community Services largely does not support the needs of its constituents (children and families). The company is in the business of profiting from allocated state funds, with the assistance of a managed care operation: Community Care Behavioral Health (CCBH). It has a culture of favoritism toward some staff and rampant disregard and malice toward others. This operation is a cesspool for fraud and the use of resources in attempts to metaphorically kneecap anyone who dares to challenge the status quo is the business model. More to add (and there is so much more), the training provided is a joke. There is zero clinical oversight. Supervisors are not licensed and can not knowledgeably provide clinical supervision, even though they go by the title: “Clinical Supervisor.” Rules and policy change on the regular and there is a constant feeling of a ad hoc strategy in place. While other agencies decided against continuing in behavioral health services, under the pressure of new state licensing guidelines, this company, operating like an organized crime unit, stayed in the business and cornered the market, which makes it even more dangerous to the well-being of children and their families, the state’s budget, and uninformed tax payers’. It is milking the government of much needed funds for more ethical organizations with better outcomes for at risk youths and their families.

    Advice to Management

    Bury your head in shame. You are in the company of scammers who profit off of injured soldiers returning from war.


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