Provident Funding Reviews | Glassdoor

Provident Funding Reviews

Updated October 27, 2017
130 reviews

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2.6
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Craig Pica
42 Ratings

130 Employee Reviews

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Pros
  • You can really learn the technical side of the mortgage industry inside and out (in 11 reviews)

  • The best reason to work at Provident Funding is the job security (in 6 reviews)

Cons
More Pros and Cons

  1. "Good pay, good opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Analyst in Durham, NC
    Former Employee - Credit Analyst in Durham, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Provident Funding full-time (More than a year)

    Pros

    I started here right after my undergraduate degree as a credit analyst, which is basically a mortgage underwriter. The pay is good and the hours are typical. The work is what you would expect from underwriting mortgages- pay a lot of attention to detail on the same kinds of documents over and over again. There is a lot to be learned doing it and the management are mostly supportive if you are actually working and making progress. You can really learn the technical side of the mortgage industry inside and out. The business is run very efficiently and has an outstanding business model.

    Cons

    The work is repetitive and staring at a computer screen all day can get to you. This, however, is what you should expect from any job of this sort. Provident Funding is no exception.


  2. "Get out before you drink the kool-aid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Provident Funding full-time (More than 3 years)

    Pros

    -good annual raises
    -if the company is doing well, you'll get a good holiday bonus
    -you CAN be promoted if you work hard however it depends if you have a good manager and the power they have in the company
    -they have a lot of offices all over the country which makes transferring to a new city an easy process
    -CEO is smart when it comes to mortgage lending.

    Cons

    -Overall, not a healthy work environment
    -Upper management has their head in the clouds
    -family owned business--crazy nepotism. People will come in and re-work a department even if they have no idea about anything in the department
    -for a small company, there is a lot of red tape to get anything done
    -system improvements take ages to implement
    -they pay you to stay, which may sound good but it's not. You become complacent because you are being paid well although you are not feeling fulfilled with your work
    -they treat you like cattle and move you around where ever they need you. When you are a first out of college, that's fine, you learn different roles however when you've worked there for a while, worked you way up a bit, then they move you to an entry level role, that's really demoralizing. I guess that's better than being laid off...
    -The internal system was build by people that don't really know what their doing or didn't go to school for software engineering. Needless to say, things break all the time. When they implement new processes, they break the other processes. Then you're expected to just use work arounds to do your simple daily job functions.
    -there's a severe lack of transparency. If a decision is made that directly affects you, its rare you will get an explanation of why the new process is in place.
    -overall, not a good work environment for person growth unless you want to be a mortgage consultant

    Advice to Management

    You're based in the tech mecca, invest in good software engineers. The amount of money you're paying employees to do work arounds every day that are time consuming, could be put towards a good engineer and resolve a lot of headaches.

    Be more flexible with PTO. You shouldn't be reported to the HR payroll person if you're 2 minutes late to work and then have to use 2 minutes of PTO. Treat your employees like the adults they are.

    Stop treating your employees like cattle.

  3. "Terrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer
    Former Employee - Software Developer
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Provident Funding full-time (More than a year)

    Pros

    Young, mostly friendly co-workers. Fair compensation.

    Cons

    Very boring, repetitive work. No room for growth. Upper-management doesn't care about it's employees.


  4. "Servicing Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Analyst/Accounting Analyst in Santa Rosa, CA
    Former Employee - Client Service Analyst/Accounting Analyst in Santa Rosa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Provident Funding full-time (More than a year)

    Pros

    They hire people who are looking for careers. They teach you from the ground up; You get a 2 week training program where you learn everything about the company history, the platform, and product knowledge. You spend 2-6 months in servicing role depending on your work ethic. Take as many calls as you can. From there you can move into nearly any department you want too. They are really about helping the employee find their niche. Really great team structure; you always have someone to assist with any problems. Pay increases regularly with time put in.

    Cons

    Very corporate feel. but its mortgages not a brewery. Work environment as quite as a Church. Some people like a more ambiance. 8-5 job hours with lack of leniency.

    Lack of interaction from Leadership in news and agenda of the company.

    Advice to Management

    Would advise better atmosphere for employees. Would create greater incentive for people wanting to stay long term.


  5. "Great Entry Level Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Provident Funding full-time

    Pros

    Great pay and willing to hire college students with little experience

    Cons

    There is not much room for growth.


  6. "Stable and Loyal Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Bruno, CA
    Current Employee - Manager in San Bruno, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Provident Funding full-time (More than 10 years)

    Pros

    This business is clearly not for everyone based on some of the other reviews, lot of people started with the company right out of school, and some people find its not what they wanted to do. For those that want to build a career in the mortgage business its a great place to work. It is a company where you get out what you put in. Hard work and accomplishments are rewarded. You do have to take some initiative to get ahead, but if you communicate your goals they will help you reach them and promotions are based on merit not seniority. The company is very loyal to its employees, never having made a mass layoff despite the market is unheard of for mortgage companies. You receive a performance evaluation every year and get the opportunity for a pay increase annually based on performance. Multiple offices with opportunity to transfer to new location if you want to move. Company has improved significantly over past several years in listening to its employees, and making changes for the better to how it operates. Large discount is offered to employees who want to get a loan as a benefit, allows you to get very good mortgage rate. Overall a great place to work and a very stable company.

    Cons

    Employee experience can vary some depending on which department you work within. Most entry level roles involve high levels of direct customer interaction. No matter what role you are in, you will have to work hard, and hard work is not for everyone.

    Advice to Management

    Better retirement benefit options


  7. "Former employee of Provident, I worked there 7yrs & the reason I am no loner there is medical reasons! Fantastic Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loss Mitigation Specialist, Mailroom Clerk in Santa Rosa, CA
    Former Employee - Loss Mitigation Specialist, Mailroom Clerk in Santa Rosa, CA
    Recommends
    Positive Outlook

    I worked at Provident Funding full-time (More than 5 years)

    Pros

    Pro's: Job Security, Great pay, Steady Full time and part hours, Good Benefits, Friendly/positive work environment, advancement/growth opportunities within company.

    Cons

    Not a variety of different work hours available ( Standard 8-5pm M-F)

    Advice to Management

    Karen Fetherolf is an Amazing Supervisor! Hi Lori and Craig Pica!

  8. "Good place to start"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Provident Funding full-time

    Pros

    Good training program. Easy promotions

    Cons

    No matching 401k, you work like a robot, no appreciation

    Advice to Management

    Care more about employees


  9. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Provident Funding full-time (More than 3 years)

    Pros

    Generous leave consideration was given to me. Maternity leave extension was granted with no difficulty and I was even allowed to return part time for a while. Every year my sick days were increased which I could use for myself or my children. The company really cares about the employees and COO personally helps anyone who needs it. I quit to stay home with my children but would definitely return.

    Cons

    The work can be hard and complicated. You have to learn quickly and be a self starter. Sometimes it is too quiet at work.

    Advice to Management

    Offer a debit card for FSA.


  10. "Servicing Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great pay when starting out of college
    Really enjoyed my co workers
    Steady schedule
    Good opportunities to move within the company

    Cons

    Some of the managers were hard to work with


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