Prudential Overall Supply "upper management" Reviews | Glassdoor

Prudential Overall Supply Employee Reviews about "upper management"

Updated May 24, 2017

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3.6
66%
Recommend to a Friend
95%
Approve of CEO
Prudential Overall Supply CEO Dan Clark (no image)
Dan Clark
37 Ratings
Pros
  • "I feel very lucky to work for this Family owned business(in 12 reviews)

  • "Great benefits including sick leave, paid holidays, and tuition reimbursement(in 5 reviews)

Cons
  • "To many levels of ineffective upper management passing on their duties to lower management(in 8 reviews)

  • "Long hours; management does not last(in 5 reviews)

More Pros and Cons

Reviews about "upper management"

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  1. Helpful (1)

    "Great company to work for but the benefits could be better."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - District Sales Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Prudential Overall Supply full-time for more than 3 years

    Pros

    Family owned, well established, been around 80 years. Great support from upper management. Management very thin at the top, not a lot of red tape or politics to deal with.

    Cons

    They need to offer better benefits.

    Advice to Management

    Better the benefits that are offered.

    Prudential Overall Supply2012-11-02
  2. Helpful (1)

    "Frustrating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    No opinion of CEO

    I have been working at Prudential Overall Supply

    Pros

    Full time work, set schedule

    Cons

    Rude calls from corporate to the general manager, no upper management support, no beards? Really? It's 2017.

    Advice to Management

    Get your priorities in order

    Prudential Overall Supply2017-05-24
  3. "Prudential Days"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Sales and Service Manager 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Prudential Overall Supply

    Pros

    Great team of customer service representatives who always got the job done no matter the situation. The production team always worked hard doing hard work with a smile on their faces. I Enjoyed taking care of the customer and met a lot of great people.

    Cons

    Work/Life balance does not exist at certain plants that are run poorly. Plant gm's and corporate puppeteers tend to try to manage by fear rather then lead. To many levels of ineffective upper management passing on their duties to lower management.

    Advice to Management

    Take advice from the CSR's. They are out in the field on a daily basis and know what works and what doesn't. Perhaps you need to make a change if to many complaints are made.

    Prudential Overall Supply2016-06-05
  4. Helpful (4)

    "Route Manager, more like back up Route Guy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Route Manager in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Prudential Overall Supply

    Pros

    Minimal Supervision from upper management. Get your job and their job done by completing customer surveys which they use to strong arm customers when they need to. you can spend the week at home relaxing in your living room and no one would notice. IF you wanted to. I did however learn about how business management works. I am grateful for that.

    Cons

    MInimal supervision. Back breaking labor job that you are underpaid for doing. Route manager is just a fancy sounding title for Backup Route Guy. Don't plan on managing much except others routes when they call in sick.

    Advice to Management

    no need, they're gonna do it how they see fit. regardless of ideas or experiences that you've had that would help out tremendously. you'll learn to forget about giving advice or thoughts or ideas.

    Prudential Overall Supply2015-01-07
  5. Helpful (2)

    "Watch your back at this company..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Moorpark, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Prudential Overall Supply full-time for more than 5 years

    Pros

    Not much to say in terms of pros because there is a catch to everything you would say is a "pro". For example, as a route driver pay is good but you have to work 60 hours a week for it. As you work on commission, there wereonly few routes that you able to get done in less than 10 hours a day. But working with the other non management was enjoyable as well as dealing with your customers that I now can consider sone... as friends.

    Show More

    Cons

    Well lets start with the petty politics that played out on a daily basis between upper management and middle management that trickled down to the front office receptionist to the mechanic. Also the unrealistic expectations the managers put on the csrs: at least 2 sales leads a week? Who wants to give us business when we are charging them $15 delivery fee with constant shortages and no support from management( not... returning phone calls from customers because they don't want to hear the truth about the service). Another thing was the promotion process. The GM would promote from within but then would not provide the necessary training the new route manager needed like how to deal with complaints, how to motivate his employees, and how about holding everyone accountable for the actions as managers were the #1 reason of customer cancelations or defections as per a survey the company paid a outside company to perform.

    Show More

    Advice to Management

    Keep hiding or threatening your customers with lawsuits after they have expressed the dissatisfaction with the service and attention provided to their company's needs because that seems to be working or not.

    Prudential Overall Supply2014-05-19
  6. Helpful (2)

    "Be a sycophant or be gone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales and Service Manager in Milpitas, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Prudential Overall Supply full-time for more than 5 years

    Pros

    Matching 401k, decent medical, dental and vision.

    Cons

    Upper management, sycophant attitudes, and what have you done for me lately.

    Advice to Management

    This is touchy... I believe a dose of reality comes into play. Perhaps upper management should put themselves in the lower management or even CSR's shoes more often as they loose touch of what it's like out there in the real world. They seem to pick and choose what rules and policies best fit there motives. Often times they run the regions as a dictatorship rather than as a family.

    Prudential Overall Supply2013-10-03
  7. Helpful (5)

    "Company that is Slowly Sinking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales and Service Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Prudential Overall Supply full-time for more than 8 years

    Pros

    401K, Medical and Dental Insurance.

    Cons

    Prospective Employees should do their homework before deciding on a career in the uniform apparel business. Prudential is a family owned business and though it may appear as an upside, it actually is it's greatest weakness. Upper management is not set to the high standards of a public company. Their survival is predicated on their goodwill with ownership. Their poor performance or questionable directives will go... unnoticed. A prospective employees success is predicated on their ability to skillfully brow nose upper management. A Sales and Service Manager can lead his region in every category, but if he fails to flatter his superiors he will be forced out. While a sub-par performer can skillfully brown nose himself into a promotion. This practice is evident at both the branch and corporate level. To be truly successful at Prudential is to follow this philosophy. Prospective employees should also expect to perform several jobs, as branches are run lean to increase profit margins. Hard work is undervalued and toadyism is appreciated. Prospective employees should consider working for companies with wider geographical coverage and bigger budget, you'll be compensated better (Cintas, Aramark).

    Show More

    Advice to Management

    Implement a merit based system that promotes based on performance and not on toadyism. Implement 21st century technology even though this may go against your very safe and practical approach to business. The truly great companies have set themselves apart by implementing creative and innovative ideas. Serious problems exist when an individual with an iphone can be more efficient than your accounts receivables... department. Instead of cutting staff at the individual branches, eliminate the unnecessary personnel at the corporate level by implementing innovative technology. Eliminate the profit first, customer second mentality. Promote innovative ideas and seek to increase customer service at all levels.

    Show More
    Prudential Overall Supply2013-02-21
  8. Helpful (1)

    "Sales training lacking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CoSR 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Prudential Overall Supply full-time for less than a year

    Pros

    The people in the plant doing the grunt work are some of the hardest working, humble people you will ever meet.

    Cons

    Upper management so far has been a farce. I do not know who told them they are qualified to train new hires. You spend more time about every position except yours. The training and how capable the trainer is probably varies by region but I spent three days out of a five week training program actually being trained on their CRM software. Virtually NO training was geared toward anyone coming from outside the... industry. It is all verbal direction and not practical example or direction. Probably because most doing the training do not know how to show you by example. Absolute mind numbing gibberish. After the five weeks it is sink or swim and you will have no doubt which one you are doing. There is constant reference to people they have let go so the stress can get old fast. It is a true hunter position but you can easily end of feeling like the hunted very quickly. If you are looking for an account management position that values relationships with customers, this may not be for you. In fact, I constantly hear them talking down about those types of reps. News flash POS...companies a lot bigger and more profitable see the value in those relationships.

    Show More

    Advice to Management

    Hire a corporate trainer that is qualified to train Sales people and not just someone that sqeezed in three days to do nothing but read the training material. Equip your newhires and you willl see the ROI much faster!!!!

    Prudential Overall Supply2012-07-29
  9. "Company that is behing the times"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     

    I have been working at Prudential Overall Supply

    Pros

    Prudential Overall Supply is a safe environment and a company that values longevity and family values. Work will always be there.

    Cons

    Prudential pays their sales reps the lowest in the industry. Upper management micro-manages from the top-down waisting valuable time that could be used to sell.

    Advice to Management

    invest in technology and new trends

    Prudential Overall Supply2012-06-20
  10. "Has Potential to be a great place to work, but is held back by executive leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Disapproves of CEO

    I worked at Prudential Overall Supply

    Pros

    Owner is accessible Strive for Integrity with Customer Genuine People @ Plant Level Customer Interactions were Positive Five day work week

    Cons

    Consistency in message to all level of organization from executive team Lack of diversity in Upper Management Lack of Support from HR with issue resolution Road Blocks in Sales by some Executives Too Corporate-Centric ='s Hard to execute change

    Advice to Management

    The company really needs to evaluate the message that it sends to different regions regarding their growth strategies and needs to allow for flexibility in times of financial turmoil and flux. The team seems unappreciative of what production level staff and local plant management voluntarily give up in order to make the organization a decent place to work.

    Prudential Overall Supply2010-08-25
Found 10 reviews