Prudential Reviews in Scranton, PA | Glassdoor

Prudential Scranton Reviews

Updated January 26, 2017
17 reviews

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Scranton, PA

3.9
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17 Employee Reviews

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  1. Helpful (1)

    "Retirement Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retirement Counsellor in Scranton, PA
    Current Employee - Retirement Counsellor in Scranton, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Prudential full-time (More than a year)

    Pros

    Colleagues are great, Vacation time is terrific (21 days), Health benefits are good, Bathrooms are clean, Opportunity for Leadership (but very competitive), Hourly compensation is higher than local average, Work from home opportunities.

    Cons

    Little difficult to post out of the call center once you are there, due to so many people applying for the same job.

    Advice to Management

    Learning Opportunities should be a thing of the past. Only track trends that ultimately highlight an opportunity for further employee education. 3 per month puts an employee at risk (out of 900 transactions per month) even Surgeons are not held to that standard. And unless an employee is making financial errors that result in a financial impact, I don't think that Learning opportunites are beneficial, they are de-moralising.


  2. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Scranton, PA
    Former Employee - Customer Service Representative in Scranton, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Prudential full-time (Less than a year)

    Pros

    Great company to work for. I was always learning and within customer service at least I was able to work from home.

    Cons

    Company did not let me change locations or divisions within first six months. I wanted to move to a different field, and I could not for a minimum of six months.

    Advice to Management

    Continue your efforts on helping employees reach their goals. Listen to them, as we are working, we understand how to make things more efficient and better for both company and team.

    Prudential Response

    Dec 14, 2016 – Social Media Community Manager

    Thanks for sharing your thoughtful feedback. While we do strongly encourage internal mobility, we typically encourage our employees to be in role for at least a year before moving into a new position.

  3. "Pru assessment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scranton, PA
    Former Employee - Anonymous Employee in Scranton, PA
    Recommends

    I worked at Prudential full-time (More than 5 years)

    Pros

    Great benefits and pay structure

    Cons

    None - Prudential is a great company!


  4. "Customer Service Call Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Scranton, PA
    Current Employee - Customer Service Associate in Scranton, PA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very good company to work for. Great Supervisors, thank you after every shift, attend to your requests.

    Cons

    Some grey areas can be addressed for better performance

    Advice to Management

    Keep up the positive work attitude.

    Prudential Response

    Jul 11, 2016 – Social Media Community Manager

    Thanks for the great review!


  5. "Great Place to work"

    Star Star Star Star Star
    Former Employee - Director in Scranton, PA
    Former Employee - Director in Scranton, PA

    I worked at Prudential (More than 10 years)

    Pros

    A full array of benefits for all employees.

    Cons

    None that I can think of at this time

    Prudential Response

    Jul 11, 2016 – Social Media Community Manager

    Thanks for sharing your feedback with us!


  6. Helpful (3)

    "Poor management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Scranton, PA
    Current Employee - Relationship Manager in Scranton, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Work from home. Great teammates.

    Cons

    Poor management, no Support. No leaders.

    Advice to Management

    Be leaders not traffic cops

    Prudential Response

    Apr 1, 2016 – Social Media Community Manager

    Thanks for taking the time to share your feedback. We invite you to email us at staffing@prudential.com so you can elaborate on your concerns - we're interested in hearing more about them.


  7. Helpful (5)

    "Highly Replaceable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Scranton, PA
    Former Employee - Call Center Representative in Scranton, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Prudential part-time (More than a year)

    Pros

    Good pay, work with great people

    Cons

    High turn over rate, difficult management

    Advice to Management

    During team meetings reminding everyone how replaceable they are isn't wise. I'd recommend trying to keep the employees you have happy first. The more you remind them the less of a career it becomes. Employees won't care anymore and that is exactly why you hire 5 times a year in bulk.

  8. "Wonderful company with a lot of opportunity to grow"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director - Human Resources in Scranton, PA
    Former Employee - Director - Human Resources in Scranton, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Prudential full-time (More than a year)

    Pros

    Family atmosphere - very caring and solid organization with the best benefits I've ever had in my career.

    Cons

    It's a large organization so sometimes it's difficult to turn the ship for some necessary change.

    Advice to Management

    Keep caring about your employees and your brand - you're one of the best!


  9. Helpful (1)

    "Good company but lacks work/life balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Leader in Scranton, PA
    Current Employee - Project Leader in Scranton, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good pay & benefits. They offer a flexible work schedule that make it easy to schedule routine dr appointments that you may otherwise

    Cons

    No work life balance
    Proper training is not always given

    Advice to Management

    Realize that you are asking too much of employees when you expect to be available 12 hours a day for weeks at a time.


  10. Helpful (3)

    "Good place to learn the financial services industry if you can survive the corporate politics and outsourcing of jobs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Security Associate in Scranton, PA
    Former Employee - Information Security Associate in Scranton, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Prudential full-time (More than 10 years)

    Pros

    Depending on what office location your in, there is plenty of room for you to either grow in your current position or move to another department to learn more. Work life balance is good, but that also depends on who you work for and what department you are in. Support of co-workers is great.

    Cons

    Senior management is lost. Your expected to do the work of two people. Managers/Directors/VP's constantly change as positions are "eliminated" (employees given severance packages), then backfilled by either a replacement off the street or moving another person internally to the "eliminated" position. This is done mostly because someone doesn't like someone. There is a great deal of favoring work friends by management, meaning if an open position is posted, a managers friend who is not qualified would be offered the position vs someone who was qualified (I've seen this happen so many times). Management will, at times, brush issues that are brought to their attention under the rug vs attempting to correct the problem. There is also a great deal of outsourcing that goes on which makes you wonder if your position will be there the next day (they tend to not let you know it's coming 99% of the time). I survived almost 16 years with the company before I decided it was time for a change (on my own behalf), so a long career can be done with them. Compensation is not the best.

    Advice to Management

    Listen to employees concerns instead of making acronyms related to PRU that no one bothers paying attention to.


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