Prudential plc Reviews | Glassdoor

Prudential plc Reviews

Updated May 22, 2017
40 reviews

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3.0
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Prudential plc Chief Executive Tidjane Thiam
Tidjane Thiam
8 Ratings

40 Employee Reviews

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  1. "Employee in UK business - possibly a sinking ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Grade III in London, England (UK)
    Former Employee - Grade III in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Competitive benefits package.
    Good work/life balance
    Mostly nice colleagues

    Cons

    Lots of uncertainty in terms of future strategy.
    Few opportunities of advancement
    Staff restructuring is prevalent and high turnover of staff in last year

    Advice to Management

    More investment in its people and provide career progression plans.
    Better communication of company plans and strategy.


  2. "Appalling disregard for employee welfare and entitlements in the Singapore office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Singapore (Singapore)
    Current Employee - Anonymous Employee in Singapore (Singapore)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Prudential plc full-time

    Pros

    Structured environment. Predictable as employees are able to gauge that they would be told to have shorter lunch breaks for the day.

    Cons

    The team of employees at the ground floor customer service centre are more often than not, subjected to half an hour lunch breaks rather than the full hour in a desperate attempt to shorten the waiting time for their customers. This unfortunately occurs on a near daily basis and based on the lengthy duration which this has been ongoing, it does appear that this haphazard practice might have been sanctioned by the management in one way or other.

    Advice to Management

    Formulate sustainable strategies for on-site customer management. The current practice of denying employees their lunch hour entitlement is both a slipshod and potentially precarious one.


  3. "D2C Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - D2C Consultant in Stirling, Scotland (UK)
    Current Employee - D2C Consultant in Stirling, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Prudential plc full-time

    Pros

    Companies Global position. Attractive salary and package. Free parking, Costa Coffee, Some great people. My team managers were fantastic and worth their weight in gold.

    Cons

    Computer systems are outdated and needs a full overhaul. The processes are in the dark ages making the job more difficult than necessary and needs simplified with more structure. Far too many updates and changes daily/monthly it is information overload meaning mistakes can easily be made. Which are then penalised with Audits. The training was not the 12 week intense course that was stated within the job description. Training being delivered which had not been signed off. Not to mention the added pressure due to being told- on your first day- "you don't have the job yet" and then reminded of that fact on frequent occasions which intensified the pressure. Validations at the end of training are terrible you can't make one single error. Your told it's three strikes and your out the door. This has a negative impact on the Consultant in the validation stages.

    The job description does not match the job role. It was sold it's not like a call centre, I can assure you it's very very much a call centre. I personally felt like it was a sales position in disguise. By selling the service and taking customers down a journey to issue Options pack when they only wanted a value. These customers are then followed up if not accessed the plans. Customer journey is terrible and very repetitive due to reading scripts. This journey leads to lots of complaints from frustrated policy holders. This is due to the company being heavily risk orientated and prefer to cover themselves than the customers best interest. This will stop the company from moving forward into the digital age and meeting customers requirements.

    Department layout is not team friendly and not all teams can bond and work together, especially with frequent desk/team reshuffles.

    I don't think the team works as one. I never got the feeling of a united team the whole time I worked there. You have mixed skill sets with different products and knowledge doing different stages of the customer journey. It causes frustration and morale issues especially for the guys who take difficult call after another all day long and others sit with nothing to do most of the day.

    Training team do give support but the training itself needs to be much better. Training should be fully signed off, with all updates in place, before you roll it out. Especially with the standard of work that is expected by Risk and Business Quality on the back of it. I always felt that no matter how poor the training was, any blame from the prevalent workplace blame culture would land back at my feet and not be picked up as a training issue.

    Advice to Management

    Keep the new Senior Operation Manager if you can. Her outlook for the future is where the company needs to move. More managers with her mind set are the only way to turn this department/Company around she is enthusiastic, caring for both customers and colleagues.

    The Acting Operations Manager has all the people skills and decorum for the job- keep her in place. Be more customer orientated- stop putting barriers in front of customers. Investing in suitable computer system is a must for the digital age. Look at the risk controls for the customer journey.
    Move all the old team managers out for new as it's such a clique. One in particular rules the roost and its pretty much a school playground. A wise man once said look after the colleague as they will look after the customers.


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  5. "Caution"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    A foot in the door for future FS roles

    Cons

    Be careful Benefits are not uniformed throughout the business for example Pru UK offer Flex whereas Prudential GHO does not and us very limited on benefits package

    Advice to Management

    It's one company review your packages


  6. "Neutral Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in Singapore (Singapore)
    Former Intern - Intern in Singapore (Singapore)

    I worked at Prudential plc as an intern (Less than a year)

    Pros

    Large MNC, decent working hours, results driven

    Cons

    Too competitive, too much heirarchy


  7. "Fair to middling"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Prudential plc full-time

    Pros

    Can get some good experience. Will grant a reasonable amount of on-the-job responsibility. Fairly secure place of employment. Some good colleagues. Better benefits at higher grades.

    Cons

    Benefit package is poor, flexible benefits are mostly worthless, pay rises are negligible. Staff pension for newer employees is inadequate. Considerable company success does not filter down beyond sales/managerial. Structure is very flat with limited opportunity for progression. Ongoing piecemeal offshoring of roles. Hierarchical/deferential mindset. Poor location with over-stretched facilities/parking. Critical functions are outsourced makes for slow progress of change.


  8. "Politics Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Hong Kong (Hong Kong)
    Former Contractor - Anonymous Contractor in Hong Kong (Hong Kong)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Prudential plc as a contractor (More than a year)

    Pros

    Free and not much work load

    Cons

    If your boss doesnt have enough power, you and your team means nothing to the company

    Advice to Management

    reduce procedure or just wasting your staff time


  9. "Good place for develop career"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Plenty of challenges, good salary

    Cons

    Missing support from regional office.


  10. "prudential"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    governance, security, global presence, reputation

    Cons

    Slowness to facilitate change, legacy issues and systems


  11. Helpful (1)

    "customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Liverpool, England (UK)
    Former Employee - Customer Service Representative in Liverpool, England (UK)
    Recommends
    Positive Outlook

    I worked at Prudential plc (More than 10 years)

    Pros

    company always looked after there staff by giving good advice

    Cons

    promotion at the lower levels are few and far between

    Advice to Management

    give help and consideration to people from all walks of life


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