Psychological Care & Healing Treatment Center Resident Assistant Reviews | Glassdoor

Psychological Care & Healing Treatment Center Resident Assistant Reviews

Updated Mar 2, 2017

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2.8
27%
Recommend to a Friend
Psychological Care & Healing Treatment Center CEO, Executive Director and Founder Jeff Ball
Jeff Ball
0 Rating
  1. "Best Possible Experience for Entry into Mental Healthcare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Resident Assistant in Los Angeles, CA
    Recommends
    Positive Outlook

    I worked at Psychological Care & Healing Treatment Center for more than a year

    Pros

    I​ ​have​ ​been​ ​interested​ ​in​ ​working​ ​in​ ​mental​ ​health​ ​for​ ​a​ ​long​ ​time​ ​and​ ​being​ ​at​ ​PCH​ ​I​ ​was​ ​able to​ ​confirm​ ​that​ ​this​ ​is​ ​what​ ​I​ ​want​ ​to​ ​devote​ ​my​ ​life​ ​to.​ ​The​ ​clients​ ​possess​ ​a​ ​great​ ​diversity​ ​of psychological​ ​conditions,​ ​from​ ​acute​ ​depression​ ​to​ ​bipolar​ ​disorder​ ​to​ ​severe​ ​anxiety​ ​and addiction.​ ​It​ ​is​ ​rare​ ​to​ ​be​ ​able​ ​to​ ​work​ ​with​ ​such​ ​diversity​ ​of​ ​illness​ ​in​ ​a​ ​single​ ​setting. All​ ​the​ ​book​ ​learning​ ​in​ ​the​ ​world​ ​cannot​ ​compare​ ​to​ ​the​ ​first​ ​hand​ ​experience​ ​you​ ​can​ ​get​ ​at PCH​ ​speaking​ ​with​ ​and​ ​helping​ ​clients​ ​with​ ​actual​ ​mental​ ​illness. The​ ​staff​ ​is​ ​devoted​ ​and​ ​caring​ ​and​ ​is​ ​always​ ​willing​ ​to​ ​go​ ​the​ ​extra​ ​mile​ ​for​ ​clients​ ​to​ ​feel comfortable.​ ​Staff​ ​is​ ​not​ ​simply​ ​there​ ​to​ ​collect​ ​a​ ​pay​ ​check,​ ​they​ ​are​ ​there​ ​because​ ​they genuinely​ ​care​ ​about​ ​mental​ ​health​ ​and​ ​want​ ​to​ ​help​ ​the​ ​clients. There​ ​is​ ​a​ ​great​ ​community​ ​among​ ​the​ ​staff​ ​and​ ​all​ ​of​ ​my​ ​requests​ ​for​ ​time​ ​off​ ​were​ ​granted thanks​ ​to​ ​people​ ​being​ ​happy​ ​to​ ​trade​ ​around​ ​shifts. Staff​ ​is​ ​provided​ ​great​ ​meals​ ​during​ ​every​ ​shift,​ ​so​ ​even​ ​though​ ​the​ ​pay​ ​rate​ ​is​ ​not​ ​very​ ​high​ ​a lot​ ​of​ ​value​ ​is​ ​contained​ ​in​ ​the​ ​food​ ​and​ ​beverages​ ​provided.​ ​There​ ​are​ ​even​ ​often​ ​leftovers​ ​that staff​ ​can​ ​bring​ ​home. There​ ​are​ ​4​ ​cars​ ​used​ ​by​ ​staff​ ​to​ ​transport​ ​clients,​ ​one​ ​of​ ​which​ ​is​ ​a​ ​very​ ​nice​ ​Audi,​ ​which​ ​is​ ​a pleasure​ ​to​ ​drive. On one assignment I accidentally scratched the side of one of the vans pretty badly, but the staff was very forgiving and I was not penalized in any way.

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    Cons

    Working as a resident assistant can alternate between being hectic and boring as clients can be very demanding due to the nature of their conditions and there can be a lot of down time between assignments. A large part of my job was driving clients back and forth from appointments and therapy sessions. Resident assistants during AM and PM shifts can expect to spend up to 3 or 4 hours driving per 8 hour shift. Clients can be challenging, but that is the nature of the work as many have severe mental illness. There is often a disconnect between appointments scheduled for clients, what the clients know to be scheduled, and what the residential staff knows to be scheduled. This can lead to stress and missed appointments.

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    Advice to Management

    It would greatly improve the functionality of the residential staff if individual client schedules were simpler to access, as clients will frequently ask RA's about their schedule, lie about their schedule, or cannot remember their appointments. The most difficult times during my shifts were caused by phones running out of batteries. It would be great if PCH could provide additional battery packs that clients and staff can use as phones are running out of batteries.

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    Psychological Care & Healing Treatment Center2016-09-01
  2. "Cares more about reputation than the clients"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Resident Assistant in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at Psychological Care & Healing Treatment Center part-time for more than a year

    Pros

    Good clinical exposure Cohesin with colleagues

    Cons

    Upper management does not care about clients

    Psychological Care & Healing Treatment Center2017-03-02
  3. Helpful (2)

    "Just Not Worth It"

    StarStarStarStarStar
    Current Employee - Resident Assistant in Mar Vista, CA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Psychological Care & Healing Treatment Center part-time

    Pros

    The free food prepared by their full-time staff cooks are a plus. They're also very flexible with your schedule, allowing you to work only the days you're actually available.

    Cons

    The company is very much unorganized. You do much more work than what your hourly pay reflects and they're very strict about NOT paying you for overtime, even when they require you to stay longer than your 8 hour shift. They admit a wide variety of clients with various mental issues, however they do not properly train the Resident Assistants to handle or care for these clients. They often overlook proper policies regarding handling clients and facilitating medications, requiring certain tasks as requirements for your position. There is a very high employee turn-over rate. New employees are constantly being hired, and usually never stay for more than 6 months, if they're not getting fired for small mistakes that could be very simple "written warnings." The pay is low and the stress is high, so you have to decide, which most people eventually do, that it's just not worth it.

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    Advice to Management

    Better organization. More training. Higher pay.

    Psychological Care & Healing Treatment Center2016-08-26
  4. Helpful (2)

    "RUN AWAY from PCH"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Resident Assistant in Venice, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at Psychological Care & Healing Treatment Center part-time for more than a year

    Pros

    PCH does over flexible scheduling for students and those with second careers. Lunch and dinner are provided to staff as long as they eat after the clients.

    Cons

    If you’re looking for a client-centered treatment facility where your input matters, RUN AWAY from PCH. I started working as a resident assistant (RA) over a year ago, and things have gotten progressively worse for RAs and clients alike. Management continuously implements certain rules for clients; these may or may not be enforced depending on whether a particular client chooses to throw a temper tantrum that day. RAs are held responsible for all rules as well as the ensuing fallout when attempting to enforce them. On occasion, management does not inform staff of the enforcement-du-jour, which can result in a write up or termination for the unassuming RA. Pay is subpar; base salary for resident assistants is $13 per hour, a ridiculous amount when taking into account the expectations of the role. If you work days, expect to be running around chauffeuring clients to the treatment center and various other appointments, all while being pressed by management to complete numerous miscellaneous tasks in between. Don’t expect to get a chance to eat lunch either; RAs are not allowed to make plates until 1pm, and by that time, the food has been annihilated by clients and other staff. This is a problem when there are no lunch breaks. RAs must know where every client is at all times or risk being written up, which is difficult with an RA client ratio of 5:1 on a good day. Night shifts are a little easier, since no management is present after 5:30pm. This also means if an emergency occurs, there is no surefire way to contact management or program directors. If management decides that you made the wrong decision in such instances, you will be reprimanded and possibly written up. Many of the clients PCH takes need a higher level of care and are only accepted so the company can receive the nonrefundable $30k/month resident fee. Once these clients are admitted, RAs are the ones responsible for their well-being and dealing with the various issues that arise. At one point, PCH admitted a client with end-stage dementia, even though it was painfully obvious to every staff member that this was a highly inappropriate facility for her. This client was discovered doing things like using other residents’ towels as toilet paper and eating straight from communal dishes. Though RAs reported issues surrounding this client to management multiple times a day, PCH refused to take any action for over a week. During a staff meeting, Dr. Ball, one of the co-owners, admitted to the RAs that PCH is about PROFIT FIRST. Management will not back RAs in cases where doing so would be unprofitable, creating a toxic work environment where management is involved. It’s no secret why the RA turnover rate is so high. Stay away.

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    Advice to Management

    Listen and respect the opinions of your front line staff as they spend most of their time with the clients. Stop putting profit over ethics and properly screen clients for admission to residential treatment. Adequately compensate employees for their experience and time working for the company.

    Psychological Care & Healing Treatment Center2015-09-09
Found 4 reviews