Psychological Care & Healing Treatment Center Reviews | Glassdoor

Psychological Care & Healing Treatment Center Reviews

Updated Dec 17, 2019

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2.9
44%
Recommend to a Friend
21%
Approve of CEO
Psychological Care & Healing Treatment Center CEO, Executive Director and Founder Jeff Ball
Jeff Ball
5 Ratings
  1. Helpful (2)

    "Not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend

    I worked at Psychological Care & Healing Treatment Center

    Pros

    Good experience if you're going into the field of psychology

    Cons

    low pay management is unorganized, unavailable when needed, and money hungry some clients are too severe to be in this residential program

    Psychological Care & Healing Treatment Center2016-06-30
  2. Helpful (2)

    "RUN AWAY from PCH"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Resident Assistant in Venice, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at Psychological Care & Healing Treatment Center part-time for more than a year

    Pros

    PCH does over flexible scheduling for students and those with second careers. Lunch and dinner are provided to staff as long as they eat after the clients.

    Cons

    If you’re looking for a client-centered treatment facility where your input matters, RUN AWAY from PCH. I started working as a resident assistant (RA) over a year ago, and things have gotten progressively worse for RAs and clients alike. Management continuously implements certain rules for clients; these may or may not be enforced depending on whether a particular client chooses to throw a temper tantrum that day. RAs are held responsible for all rules as well as the ensuing fallout when attempting to enforce them. On occasion, management does not inform staff of the enforcement-du-jour, which can result in a write up or termination for the unassuming RA. Pay is subpar; base salary for resident assistants is $13 per hour, a ridiculous amount when taking into account the expectations of the role. If you work days, expect to be running around chauffeuring clients to the treatment center and various other appointments, all while being pressed by management to complete numerous miscellaneous tasks in between. Don’t expect to get a chance to eat lunch either; RAs are not allowed to make plates until 1pm, and by that time, the food has been annihilated by clients and other staff. This is a problem when there are no lunch breaks. RAs must know where every client is at all times or risk being written up, which is difficult with an RA client ratio of 5:1 on a good day. Night shifts are a little easier, since no management is present after 5:30pm. This also means if an emergency occurs, there is no surefire way to contact management or program directors. If management decides that you made the wrong decision in such instances, you will be reprimanded and possibly written up. Many of the clients PCH takes need a higher level of care and are only accepted so the company can receive the nonrefundable $30k/month resident fee. Once these clients are admitted, RAs are the ones responsible for their well-being and dealing with the various issues that arise. At one point, PCH admitted a client with end-stage dementia, even though it was painfully obvious to every staff member that this was a highly inappropriate facility for her. This client was discovered doing things like using other residents’ towels as toilet paper and eating straight from communal dishes. Though RAs reported issues surrounding this client to management multiple times a day, PCH refused to take any action for over a week. During a staff meeting, Dr. Ball, one of the co-owners, admitted to the RAs that PCH is about PROFIT FIRST. Management will not back RAs in cases where doing so would be unprofitable, creating a toxic work environment where management is involved. It’s no secret why the RA turnover rate is so high. Stay away.

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    Advice to Management

    Listen and respect the opinions of your front line staff as they spend most of their time with the clients. Stop putting profit over ethics and properly screen clients for admission to residential treatment. Adequately compensate employees for their experience and time working for the company.

    Psychological Care & Healing Treatment Center2015-09-09
Found 22 reviews