Public Interest Communications Reviews | Glassdoor

Public Interest Communications Reviews

Updated September 8, 2017
16 reviews

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16 Employee Reviews

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  1. "Not Bad."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Caller in Pittsburgh, PA
    Current Employee - Caller in Pittsburgh, PA
    Recommends
    Neutral Outlook

    I have been working at Public Interest Communications part-time (More than a year)

    Pros

    Relaxed office environment. No strict dress code. Meet great people. There is base pay.

    Cons

    No direct deposit. Office can be a bit loud so it'll be heard while you're on the phone with a donor. Performance is monitored. Some campaigns are less lucrative than others. Commission is by a scale, not by percentage. Wages are hand calculated; you will need to check it.

    Advice to Management

    More room for promotion. Improved technology. Automatic pay calculations and direct deposit PLEASE.


  2. "Unpleasant work environment. Avoid if possible."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Public Interest Communications part-time

    Pros

    Relaxed dress code. Non-challenging work (if that's a good thing to you)

    Cons

    Misrepresentation of pay and benefits, unreasonable quotas (when nobody in the office makes their quota most of the time, it's no longer an issue of competency), misrepresentation of schedule flexibility.

    Advice to Management

    Be more truthful to applicants.

  3. "Depends on who you are"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Caller in Chesapeake, VA
    Former Employee - Caller in Chesapeake, VA
    Recommends
    Negative Outlook

    I worked at Public Interest Communications (Less than a year)

    Pros

    Pay/commission can be decent if you have the talent. Free coffee is available, as are vending machines, and there is a refrigerator/freezer and microwave available if you bring your own food. You get to call people all across the country for a variety of different causes.

    Cons

    You either have the talent, or you don't. Sales aren't for everyone, and if you don't have the social savvy, the voice (e.g. hearing a teenage boy on the other end can elicit a different mood than a sweet old lady), or the assertiveness/persistence to extract donations, you won't get very high numbers. You're also at the mercy of the time of year. If you join when donations are slow, there are fewer opportunities to get the numbers necessary to become a full caller.

    Advice to Management

    I don't have much to say. It wasn't management's fault I wasn't cut out for that type of work. They actually gave me extended time to get the numbers. I suppose they could make the commission structure more attractive by adopting pay + commission instead of pay or commission. They have a competitor that does this, but I forget the name.


  4. Helpful (2)

    "It's all a lie.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Pittsburgh, PA
    Former Employee - Call Center Representative in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook

    I worked at Public Interest Communications part-time (Less than a year)

    Pros

    You're allowed to play with your cell phone at the desk... Yes, even while handling people's private info like credit card info..which honestly I'm pretty sure is illegal..

    Cons

    They mess up your paycheck
    They feed high performance calls to their friends
    Most of the supervisors are incompitent
    They have like 7 supervisors to manage no more than 50 people
    They feed u good calls with a reasonably paced dialer when your new and then after you've been there a while they race calls, put you on projects that are impossible to make any money in and then reprimand you even though they intentionally put you on overcalled lists.
    On slow days you get sent home early
    If you call off, you have to make the day up
    They tell you you're working with non profits but fail to mention the soulless political calls they force you to make

    Advice to Management

    Stop playing basketball in the middle of the office and actually run the place. Stop promoting awful employees to supervisor positions.


  5. Helpful (1)

    "Fantastic place to work. Great part time opportunity."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Caller in Pittsburgh, PA
    Current Employee - Caller in Pittsburgh, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Public Interest Communications part-time (More than a year)

    Pros

    Great non-profit clients. Supportive management. Great coworkers. Free coffee, comfortable place to learn and grow. The division directors are friendly and welcoming. The sup staff is supportive and helpful.

    Cons

    I wish they offered better shifts for full time workers. It is tough, with the shift structure, to work 40hours per week.

    Advice to Management

    Change the AM shift so it is easier to work a 40hour week.


  6. Helpful (3)

    "Telefundraising"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advanced Caller in Pittsburgh, PA
    Former Employee - Advanced Caller in Pittsburgh, PA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Public Interest Communications part-time (Less than a year)

    Pros

    Great co-workers. Raising funds for great organizations. Flexible schedule. Convenient location. Frequently interesting telephone conversations with people around the country. A pretty typical telefundraising call center.

    Cons

    People you're calling are frequently rude, angry and disrespectful. Automatic dialing system is old and doesn't work well. Bonus and commission structure is complex, difficult to understand and more difficult to reach than promised. Senior management is inconsistent in its treatment of employees. Unfair labor practices. High turnover.

    Advice to Management

    Low level supervisors do the best they can with limited tools, training or mentoring leadership. Senior leadership seem burnt out, disinterested in putting in the hard work necessary to maximize profitability in a declining industry. Needs to become more consistent and transparent dealing with staff. Some advancement opportunities are appropriately posted. Others are not. Incompetent people are promoted to key positions without interviews, if they have a personal relationship with senior management. This is a workplace lawsuit timebomb.


  7. Helpful (3)

    "Nothing "liberal" about them.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Falls Church, VA
    Former Employee - Anonymous Employee in Falls Church, VA
    Doesn't Recommend
    Negative Outlook

    I worked at Public Interest Communications full-time

    Pros

    Easy job, thats about it. For a student or someone looking for part time work I say it is okay, outside of that find something else.

    Cons

    Incompetent managers. Lousy pay. No paid time off. No direct deposit. Nobody to talk to if you have problems there regarding anything.

    Advice to Management

    Understand that you get what you pay for. Start being more "Liberal" like you claim to be. Understand why people work.

  8. "Great place to work as a student"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Flexible hours - great to work as a student

    Cons

    It can be tough to call and ask for contributions


  9. Helpful (3)

    "Lack of Respect for Callers"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Public Interest Communications part-time

    Pros

    The hours are flexible and are good for students. Coworkers are probably the biggest pro. The people (not management) you work with are amazing. You can make life-long friends with the people you call beside.

    Cons

    This job isnt a hard job, the hard part is leaving your diginity at the door. In this company if you arent actively brown nosing you are expendable. The way the promotions are done is all by who is friends with who, it has nothing to do with the work they produce. They actually promote BAD CALLERS to become supervisors so they dont have to fire someone they "like". It is beyond an unproffessional environment. They currently have certain people mentoring new callers that have only been working in this job for less than 4 months. They are not doing the job properly and new callers are coming out with more questions. This is horrible for morale and a lot of long time employees are taking notice. The con in this company is the management and supervisors. They need to leave their friends at the door and do their jobs professionally. But i guess if you buddy up with a particular supervisor you probably will be getting more mentor bonuses and heck maybe even a promotion after 4 months.

    Advice to Management

    Treat callers with respect because in the end they are the ones doing the hard job. Treat employees fairly across the board.


  10. Helpful (4)

    "Supervisor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Public Interest Communications full-time

    Pros

    There really aren't any pros to being a supervisor at PIC, besides not having to be on the phone. The callers don't have it so bad, but are treated as if they don't matter and are all replaceable.

    Cons

    It is a sad fact that superior job title, "brown nosing" and backstabbing are held in higher regard at PIC above hard/quality work and intellect. Preferential treatment of supervisors who never question the directors, or stand up for themselves when attacked on a personal level is the way in which the company functions. I have never worked at business where I have been given directives that have obvious flaws and could be approached in a lot more of an effective way, that when another approach would be suggested or the initial approach questioned it would never be taken into consideration, so I and any other supervisor that would do so would then be singled out for daring to think independently and try to help on behalf of the greater good/big picture. The upper management does not take personal responsibility when things go wrong, even when it was pointed out that what was happening was going to produce poor results and probably displease the client and the folks at the top of the company. I have never worked for people that would just place blame upon those beneath them because they could and then when discussing the issues would contradicted themselves so blatantly; always denying that a better suggestion was ever made and it is all the supervisors fault. I'm sorry but it is disgraceful that the supervisors get no credit and take all of the blame. I have never worked for people that were that out of touch with the industry they work in, and that willing to lie to save face to their superiors and place the blame on others. There are a couple of supervisors who would play right along and invariably agree with the directors and would even apologize for situations that they were not responsible for and were actually instructed to do. I'm sorry but the low pay at this company is not worth my self respect and dignity. If you would like to be demoralized and blamed for the short comings and incompetence of the two directors then this is the place for you! Also, I believe that if their clients knew how the employees are treated and how carelessly their donors are handled they would be appalled.

    Advice to Management

    Take a step back and truly realize how badly that you treat people and stop diluting yourselves that there is only way to do things and any suggestion to approach things otherwise are not affronts to your authority. The way in which the directors run the company needs to change, and the President and Vice-President should be aware that facebook is more important to certain individuals than doing quality work and paying attention to what is going on in terms of results and employee behavior while working for good charities.


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